Trusted Agent profile · Derby
★★★★★
437 reviews across 1 platform
18 St. James Street, Derby, DE1 1RN
Frank Innes's office in Derby, at 18 St. James Street, is rated 4.5 out of 5 across 437 reviews on 1 platform, including 437 Google reviews rated 4.5.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
GoogleAwful place only interested in their own adjenda. Treats people like numbers. Full of hiden charges. AVOID AT ALL COST. I got charges 150 punds for absolutelly nothing.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact customercare@countrywide.co.uk. Many Thanks.
5/5
GoogleMade it very easy to find a good tenant and help manage the property despite the COVID restrictions. Thanks!
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChangeover of tenants made very easy because of the quiet efficiency of Frank Innes Estate Agents staff in Derby. Many thanks
Thank you for your 5* review! Best wishes, Scott
1/5
GoogleRude arrigant and not helpful at all
Hi Carrie, I am sorry to read you feel this way. Please contact us via review@countrywide.co.uk if we can help further. Scott @Customer Relations.
5/5
GoogleThe wonderful staff made sure my experience was smooth and efficient, Olivia in particular helped me with enthusiasm and clarity
Many thanks Alice for the excellent 5* review of your experience with our dedicated Frank Innes team. Best wishes, Lucy
4/5
GoogleVery good communication. Me and my friend were looking for a first flat after university and they were very helpful. Would use them again.
Hi, Georgia. Thank you for leaving such a kind message. All the best to you and your friend in their first flat and if there is anything we could have done to earn that extra star, don't hesitate to get in touch with us! Kind regards, Chris
5/5
GoogleFantastic team who do everything to make sure I have no issues as a landlord.
Thank you for your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlways happy to answer our questions as we were first time renters. Good professional service
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCould not have been more helpful.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
2/5
GoogleWould not recommend. Poor service.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleVery attentive and available to answer queries via email. Very pleased we chose them to sell our apartment
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
5/5
GoogleVery easy to deal with. Quick responses and all information provided when required.
Thanks for the great 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleEvery single time I was told is get a call back they forgot, this is without fail over the course of a year.
I am sorry to hear that you have received poor service and that you have not received the call back or communication as promised. I can assure you this was not intentional and I will raise this with staff members. Please feel free to call and discuss this further on 01332 565295, Branch manager
5/5
GoogleThey were very efficient and professional the way they handled the sale.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia at the Derby branch quickly and efficiently found tenants for my property - great communication. So far, so good!
Thanks Sam. Best wishes, Mark
4/5
GoogleWe have just rented a house through Frank Innes and have found their staff very helpful and pleasant to deal with. We have been particularly pleased with the help from Lydia, Simon, James and Adam. They have dealt with all matters efficiency and with courtesy. We would have no hesitation in recommending them.
5/5
GoogleDawn did an amazing job at making the buying process as smooth as possible.
Thank you for your 5* review and kind comments! Best wishes, Scott
5/5
GoogleExcellent customer service from the frank Innes team. Everything ran so smoothly. Highly recommended
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleReally good service, used the tenant introduction services. Olivia and Lydia where always there to help!
Thank you Ilektra for your 5* review. All the best, Mike.
5/5
GoogleI Could not fault this friendly and professional company
Thank you Andrew for your wonderful 5* review.
5/5
GoogleI’ve had no issues so far and every encounter with the staff has been excellent
Hi Jordan Thank you very much for this review and the 5* rating! Kind regards, Jake
5/5
GoogleWe have rented out our house with frank innes Derby they have been amazing and Made it effortless for us they were very helpful all the way through !! Would advise everyone to use this company !! FANTASTIC !! Staff are lovely and so willing to help ! 5* !!
1/5
GoogleVery slow with maintenance and any sort of communication. Always fail to arrange viewing at agreed time.
Good Morning. We are very sorry to hear this. We always aim to provide excellent service to all our customers! However we would like to thank you for bringing this to our attention. Sorry again and many thanks.
5/5
GoogleAlways on tops of things, excellent communication
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Derby office has 437 reviews across 1 platform: 437 on Google.
Frank Innes Derby is rated 4.5 out of 5 across all 437 reviews, and 4.5 out of 5 on Google from 437 reviews.
Frank Innes Derby, 18 St. James Street, Derby, DE1 1RN.
