Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI attempted to contact Ashley Adams regarding a property they advertised multiple times, but communication with potential buyers is poor to non-existent. When we finally reached someone, we were promised a call back but never received one. It’s difficult to purchase or view a property if you can’t make contact.
Jack · 27 June 2024
Agent replied · 26 August 2024
Hi Jack, we apologise for the inconvenience you experienced with our communication. We strive to provide excellent service and will address this issue internally. If you could please contact us at complianceresidential@sequencehome.co.uk with more details, we would appreciate the opportunity to make things right. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve worked with the Lettings team and Ashley Adams were a number of years now. I’ve always found them to be very professional, friendly And well organised, I can’t recommend them enough. If you need any help letting your Property , I suggest you contact Sasha, Phoebe, Molly, Olivia.
Richard · 8 September 2025
★★★★★ 5/5
GoogleExcellent service from Ashley Adams. As a first time buyer I had a lot of questions.
Matthew was very professional and polite. He guided me through all the mortgage process and answered right away on my emails. I will for sure come back to Matt in the near future. Thank you.
Agnieszka · 10 June 2023
★★★★★ 5/5
GoogleWith love, thanks to Rebecca Slaney, for her excellent and competent effort for my mortgage application to be successful, she make impossible things to been possible,( A GAME CHANGER)
Absolutely fantastic job and I will forever remember her for this great achievement and peace in mind.
Thanks with LOVE
Richard.
RICHARD · 10 June 2023
★★★★★ 5/5
GoogleAs a landord of many Properties. I have used many Estate Agents. After speaking to Travis and reassuring me to give Ashley Adam another go with his new team. I would never look back and always use Ashley Adams for all my properties. I would recommend them to all family and friends. Travis, Sasha were fantastic from start to finish.
Satnam · 10 June 2022
★★★★★ 5/5
GoogleExcellent service! Special thanks to Molly for the assistance. She's really friendly and approachable.
Spring_ · 14 August 2023
Agent replied · 10 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHarry Padda and Katie H was the most helpful pleasant people to deal with , I got my dream home because of them ,very professional and really great to be around. Highly recommended and Massive thank you to both of them and the company
Luba · 27 July 2024
Agent replied · 26 August 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big shout out to Charlie Howe, who is always the first point of call whenever I need a new mortgage term. She is very responsive, friendly and patient and knows the mortgage procedures inside out. I just got my 10 year fixed approved and couldn't have done it without her. Thank you Charlie for being my #1 mortgage advisor.PositiveResponsiveness, Professionalism, Value
Alexander · 27 August 2021
★★★★★ 1/5
GoogleVery un professional they charged me for which service I didn't use and not replying. From beginning when I told them to sortout my house for rent they they do not care what they should do .
Onkar · 3 November 2024
Agent replied · 9 November 2024
Hello Onkar,
Thank you for sharing your feedback. I'm sorry to hear about your experience. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe would like to thank Matt at the Derby office for all his hard work in selling our rental, he went above and beyond to get it over the finish line! And thanks to all the staff too Well done and thank you 🤩 …
Donna · 10 June 2023
★★★★★ 5/5
GoogleSasha Grant you are the best I highly recommend Ashley Adams for their exceptional service and expertise in finding the perfect apartment. Their team's professionalism, attention to detail, and dedication to meeting clients' needs are truly impressive.
Otukoya · 15 October 2024
Agent replied · 22 October 2024
Hello Tinuke,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sasha and the team provided exceptional service and helped you find the perfect apartment. Your kind words and recommendation mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe Derby team at Ashley Adams have been fab and all-in-all I was very happy with their service and would definitely use them again. Martha went out of her way to really help me with my moving date which was really apprciated. Thanks guys.
Steve · 10 June 2023
★★★★★ 5/5
Googlei’d like to give a massive thank you to phoebe with pink hair! honestly was so helpful and caring, always gave me courtesy calls and kept me updated, you deserve a pay rise!! 🩷 …
Claire · 2 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Claire! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThis Estate Agent has no regard for aftercare or customer satisfaction. The welcoming approach and pretence that was shown during the initial period whilst trying to gain my custom has dissolved. I have had multiple serious issues with the property I moved into. Many of which represent a significant safety issue. Upon requesting help with the issues, this branch refused. They wiped their hands clean of my customer needs the minute I signed the tenancy agreement.
Johnathon the store "Manager" has been particularly unhelpful, and instead of attempting to understand the issues and offer genuine help, he instead fobbed me off and displayed zero regard for the customers needs.
This estate agent can not be trusted. I moved into a property without functioning electrical hob, extractor fan, dishwasher, central heating or lights in various areas. All of those were either hidden during the viewing stage or overlooked by the branch.
I am disgusted with the level of support I received at the hands of this branch and would fully recommend potential customers to avoid these as a potential estate agent.
Gaz_Vlogs · 10 June 2020
Agent replied · 10 June 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 1/5
GoogleA very bad experience with ( SASHA) . I had multiple encounters with her , she always failed to help and sometimes even resisted to solve the problems. I regret renting through this agency.
Mohamed · 15 October 2024
Agent replied · 22 October 2024
Hello Mohamed,
Thank you for sharing your feedback. I'm sorry to hear about your experience with Sasha. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleLike to mention Travis's lettings team, Sasha, Bryony and Molly for their friendly, professional advice and service when I recently rented my house from them.
Super team and will definitely recommend to friends and family. Nothing too much trouble and always at the end of the phone to help.
Kerry · 11 January 2024
Agent replied · 10 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe lovely team are fantastic. They have worked non stop to sell my house. I can't recommend them highly enough. If you want to sell you need to get them to do it for you. A highly dedicated team 👏 😀 …
Becky · 10 May 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation Becky Pether. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely Professional 1st class service and what a joy to have someone as passionate as Emily to start the ball rolling , Matt is professional and honest in the mortgage dept , Easy choice to start our journey again .
Darren · 10 June 2023
★★★★★ 5/5
GoogleWe would like to thank Martha and the team for an outstanding level of customer service. We had Martha Stevenson as our point of contact, she was professional, knowledgeable and very customer focused helping us through every step of the process ensuring we were informed and content with the process. Thank you
Paula and Shaun Kearney
Paula · 11 June 2021
★★★★★ 5/5
GoogleReally happy with the whole process,flexible and considerate .,Rihanna was really helpful from the beginning till I secured a place .. thanksPositiveResponsiveness, Quality, Professionalism
Rukayyah · 10 June 2021
Agent replied · 10 June 2024
Hi there, thank you so much for the 5* review of the Derby branch!
It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
★★★★★ 5/5
GoogleEverything is excellent-the most important thing is I have got 3 bedroom house (for my sister and her family) Chaddesden area near by schools, Asda etc.. 🤗🤗🤗 …
Waldek · 10 June 2020
Agent replied · 10 June 2024
Thank you so much for taking the time to leave us a five-star review.
★★★★★ 1/5
GoogleAmazed at their customer service, abysmal!!! I can't believe the waiting time to view a property, one that is empty and been on the market for a while, is 6 days! Surely their vendors can have no idea that this is how they hope to sell their property....although it might answer why the property has been for sale for so long! I've made two calls in the last 8 hours, to see if there are any cancellations, but no enthusiasm or interest in our dilema shown. The housing market in the area is currently slow, as there is not much on the market, goodness knows how they cope when it's busy. As proceedable buyers I am at a loss at what to do next......
Heather · 11 June 2018
Agent replied · 10 June 2024
Hi Heather,
Thank you for taking time to review your experience with Ashley Adams. We have looked into your complaint and we understand that the negotiator who you spoke to at the branch managed to rearrange her diary and take you to view the property the following day to your initial enquiry so hopefully this now works better for your timescales.
★★★★★ 5/5
GoogleJust want to appreciate Sasha and Molly for the exceptional/ professionalism in the discharged of their tireless responsibilities at Ashley Adams letting Derby.Please,you both should keep the good works.Thank you immensely for your efforts getting my accommodation successful.Cheers
Teseer · 27 June 2024
Agent replied · 26 August 2024
Thank you for your brilliant 5* review and thank you for your kind words Teseer. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’d like to thank Ashley Adams and specifically Matthew Wheatley for making my experience of selling my property a pleasant one ! Moving is stressful enough and I appreciate all Matthew Wheatley did for me ! Thanks!
Lance McKenzie
Lance · 10 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
