Ashley Adams Derby reviews

★★★★★ 1/5

Google

Initially, Molly Hutchby was helpful during the process of securing the property. Communication was quick and responsive when it came to arranging the tenancy and payments. However, after moving in, our experience has been very disappointing. We reported multiple issues with the property, including the condition of the fridge and microwave, but these have not been properly addressed and communication has significantly declined. It has been extremely difficult to get any response despite repeated calls and messages. We were also not provided with important information on moving in, such as access details for building facilities or guidance on parking permits. As a result, we were incorrectly advised to park in an area that led to multiple parking tickets, which has caused unnecessary stress. Since moving in, the situation has escalated further. Due to the lack of clear parking guidance and no support in obtaining a permit, we have received multiple parking tickets, and unfortunately, the vehicle has also been vandalised while parked nearby, which has now been reported as a crime. This experience has been extremely stressful, especially as new tenants trying to settle in, and the continued lack of communication has made it even more difficult to resolve these issues.

Brittany · 9 April 2026

★★★★★ 5/5

Google

Honestly, after four years in property, I know just how much great customer service matters… and with that in mind, I’ve got to give a massive shoutout to Molly H!! The level of service she gave was genuinely outstanding. She went above and beyond to show us a wide range of options, and even stayed late past her finish time just to make sure we felt confident in our decision. She’s guided us through every step of the process and made sure we was satisfied. She was honest, transparent, and completely down to earth the whole way through, she is an absolute credit to your team, looking forward to moving in to our dream home this Tuesday!!

Matt · 9 April 2026

★★★★★ 4/5

Google

Harry Padda my Mortgage Advisor was really excellent. I am a 1st time buyer and not from this country as well so i feel so lost at the start of the process but Harry was very patient and he walked me through everything and would explain things if i doesn’t seem to understand them. He is quick in processing my mortgage too, and even after the getting the mortgage through the whole process he keeps me updated of what’s happening with the house im buying. I was really grateful for his assistance and would highly recommend him.

Menmen · 28 November 2025

★★★★★ 5/5

Google

From start to finish, my experience with this property has been nothing short of exceptional. The team has been incredibly helpful, and especially Molly has been supportive, and attentive throughout the entire process. Every question I had was answered promptly, every concern was handled with care, and they consistently went above and beyond to make sure everything went smoothly. I’m truly grateful for their professionalism and kindness. It’s rare to find a place where you feel genuinely supported, and I can confidently say they made the entire journey easy and stress-free. Thank you for all your help, I couldn’t be happier with the service, I highly recommend. Thank you

Diakite · 28 November 2025

★★★★★ 5/5

Google

Phoebe and Molly went above and beyond in securing a rental property for me as I was in dire situation caught in domestic violence and was desperate to move into a new place. There were a few hiccups but Phoebe was a great communicator and she always kept me up to date and eased me out of worry. I could not thank them both enough as they really worked through the obstacles that I faced as a single-income renter. I recommend Ashely Adams and especially Molly and Phoebe as they were amazing from the first phone call, to the viewing, and throughout the whole process.

Vivien · 28 November 2025

★★★★★ 5/5

Google

I’ve recently been renting a property through Ashley Adams and the process has been well-supported throughout. I especially want to thank Phoebe, who has been incredibly helpful, professional and patient with all my questions from the very beginning. She always responded to my questions and made the whole process much easier to understand. Molly and Olivia were also very helpful in clearly explaining everything and showing me around the apartment. Overall, the team has been supportive, friendly and easy to communicate with. I would recommend Ashley Adams to anyone looking to rent in the area.

Hailey · 28 November 2025

★★★★★ 5/5

Google

I recently viewed a property with Olivia, and I was very impressed with the experience. She was extremely kind and approachable, making the viewing feel comfortable and welcoming. Olivia was also very knowledgeable about the property and answered all of my questions with ease, providing clear and helpful information. Her professionalism and friendly manner made the whole process much easier, and I left the viewing feeling well-informed and supported. I would highly recommend Olivia to anyone looking for an estate agent who genuinely cares and goes the extra mile.

Courtney · 3 September 2025

★★★★★ 5/5

Google

As a first time buyer myself, Nick was amazing from start to finish helping me get a mortgage. I work long hours and Nick was always making calls for me and chasing up on things that I couldn't due to the hours I work. He was always there if I needed help with anything. Overall a really helpful, friendly and professional person, highly recommend!

Brailsford92 · 7 December 2025

★★★★★ 5/5

Google

Harry Padda was my mortgage advisor and I truly could not be more grateful for him! Harry is friendly, knowledgeable and hard working. He made the whole process painless and I really appreciate how many times he looked for better deals for me. Thank you Harry, you're a star!

Makayla · 9 April 2026

★★★★★ 5/5

Google

I cannot thank Molly Hutchby enough for being so quick and organised! Her high level of organisation and brilliant customer service has enabled us to get our flat in such quick time! Shes been absolutely amazing! Thankyou so much , Molly!

Lucy · 2 April 2026

★★★★★ 5/5

Google

I just want to say a huge thank you to Molly for her amazing support. She went above and beyond to help me find the right property right before Christmas. I’m very grateful for everything she did would definitely recommend. Hope all the staff have a lovely Christmas! 🎄 …

Sarah · 7 December 2025

★★★★★ 5/5

Google

Amazing staff and really helpful! I viewed a property in MacArthur House for me and my partner with Phoebe, she was quick to arrange and really lovely to speak to! She made me feel very welcome and it was just a lovely and exciting experience all around because of her! I went ahead with the application and she was straight on it when she was back in the office, confirming next steps and ringing me with any concerns/changes that were happening. Thank you so much Phoebe, hopefully will be moving in asap if all goes well!

Alicia · 13 December 2024

★★★★★ 5/5

Google

From initial enquiry to completion of securing our property, Molly Brough was exceptionally professional and kind throughout the whole process. Nothing was too much trouble and she is a credit to your organisation, thanks Molly.

Alistair · 25 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Molly to find my new apartment, and I couldn't be happier with the experience! From the very beginning, Molly was attentive, professional, and truly listened to my needs. She took the time to understand what I was looking for and guided me through every step of the process. Her knowledge of the market was impressive, and she made sure I found the perfect place that fits both my budget and lifestyle. Molly was always quick to respond to questions and provided valuable insights that helped me make confident decisions. I highly recommend Molly to anyone looking for a smooth and stress-free apartment search. Thank you again, Molly, for all your hard work! 🌸🥹

Shijda · 4 December 2024

★★★★★ 1/5

Google

WARNING about Middleton House, St. Marys Gate with Ashley Adams Lettings! Reasons: 1. Phoebe Challand is an incompetent, deceitful person with zero integrity, she will tell you anything to get you to sign a tenancy agreement. My tenancy holding deposit form with a 6-month break clause turned into a 12 month tenancy agreement with no break clause. They prey on the fact that you are too stressed out with moving to notice. Making a tiny change to the Tenancy Agreement takes them days, suspect this is one of their strategies too. Phoebe Challand made multiple lies about key fobs to gain access to my Apartment on moving day, I was charged £200 by the removal people as a result. They rarely respond to multiple emails and calls (calls go direct to voicemail). The alleged ‘Manager’, Travis, is extremely arrogant and has very little idea what he’s doing or what’s going on. If you don't believe me, read the 'Poor' rating on Trustpilot. 70% of 1 Star reviews, proof they are incompetent. 2. There is an XL Bully here that walks around without a muzzle, I've contacted the Police as the Landlord/Ashley Adams have no interest in the fact that its aggressive and dangerous. Ashley Adams ignored my requests for help on whose dog it is, the Landlord contacted the dog owner behind my back and told them I’d contacted the police. It's reared up at me and nearly got out of it’s collar. Pretty sure it would have attacked me if it got free. 3. Some pubs stay open until 2am, playing outside amplified music SO loud that you can't sleep. Even in the week. I've made my complaint to the council; several others are doing so too. Good luck to any potential residents who want to live in the 2 properties near the communal carpark. Pay £2,500 pcm for zero sleep?! I asked Phoebe about any noise issues when I was looking around the Apartment, of course she lied. In a conversation with the Environmental Protection team, they said that Ashley Adams knew all about the noise issues. 4. The other residents disrespect the building; they throw all sorts of rubbish everywhere. I found a used Vape in the communal area, if a child or dog ingests this it could be fatal. The bins are always overflowing, nobody who lives here gives a damn about the place. And then there’s excessive condensation flowing down the walls & windows, creating black mould spores. How ever much you leave the windows open. After a month of living here, I had to chase them for Safety Certs, correct EPCs (not the misrepresentations on their website), etc. The list is endless. I'll be making a formal complaint to the Property Redress Scheme, Property Ombudsman and every other regulatory body I can find. Avoid!

Angela · 27 November 2024

★★★★★ 1/5

Google

A NIGHTMARE EXPERIENCE My interaction with Ashley Adams Lettings Derby was nothing short of a disastrous ordeal. From the moment I expressed interest in one of their properties in September, I was subjected to relentless and intrusive phone calls, despite my repeated attempts to communicate my availability. Their disregard for my schedule was compounded by their insistence on obtaining sensitive card information over the phone, a highly questionable and unprofessional practice. After paying the zero deposit and down payment, communication with Ashley Adams became virtually nonexistent. Emails were ignored, and phone calls were consistently sent to voicemail. On the day I was scheduled to move in, I received no prior notification or updates. When I arrived at their office to collect the keys, I was met with excuses and misinformation. The property I was promised was still occupied, and the company's lack of planning and transparency was evident. Despite the inconvenience and stress caused by their negligence, Ashley Adams continued to offer misleading solutions, such as asking me to extend my stay with my current landlord or promising a new property that was unavailable for viewing. Their persistent attempts to secure additional funds without providing adequate service or fulfilling their obligations are indicative of a company with serious financial and operational issues. To date, 22nd November, I have yet to receive a full refund of my deposits, despite numerous requests and follow-ups. Molly, the primary contact, has been unresponsive and unhelpful, demonstrating a complete lack of professionalism and customer care. I strongly advise anyone considering using Ashley Adams Lettings Derby to reconsider. Their incompetence, dishonesty, and disregard for their clients' well-being make them an unreliable and unethical company.

Lulu · 27 November 2024

★★★★★ 5/5

Google

Thanks to Harry Padda and Katie Haslam for the support in helping me purchase my new home. Harry was great in securing me my mortgage and kept me informed at every stage making the process very easy. Harry was friendly and professional. Katie was a great help securing the property at the right price for me and making a stressful process very relaxed. Once I completed both Harry and Katie were just as pleased and joyful as I was and that meant a lot. Thank you both you are a credit to Ashley Adams.

Suki · 13 November 2024

★★★★★ 5/5

Google

Just a short and sweet review for Emily Yeomans ~ Emily was incredibly thorough during our property valuation, explained the process fully and made us feel at complete ease with the process so far, and that Ashley Adams is absolutely the right choice for us! I can’t rave about Emily enough! I felt like I was having a chat with a friend I’ve known for years, despite not knowing Emily prior! Whilst Emily maintained complete professionalism, she was so friendly and is a complete & utter asset to your business! Thanks SO MUCH Emily!!!

Jessica · 11 November 2024

★★★★★ 5/5

Google

I’d like to say a big thank you to Nick… I went into the home buying process with not a clue on what I needed to do, after our initial meeting January of this I was given some advice on how to increase my affordability and tips on what I should work on paying to improve my chances for a principal offer. I’m now writing this review in the living room of my own home and so much credit on getting it over the line goes to Nick for endlessly chasing things up for me, really made me feel like I had someone fighting my corner whether it came to lenders, solicitors, builders etc… I’d recommend his services to anyone!

Jason · 15 October 2024

★★★★★ 1/5

Google

Awful experience from start to finish. We were buying a house through Ashley Adams and got a call to say that our offer has been accepted. We were told that all we now needed to do was go in and have affordability checks and then we could start the process of buying our house. We went in the very next day and When we got there we sat down with the mortgage advisor who was doing the checks and she said ‘oh you’ve not been accepted’ and then the woman who told us we had (Emily) came in and said ‘oh yes I forgot to tell you, someone has outbid your offer’ Firstly - why would we not be told that our offer actually wasn’t accepted before arriving at the branch? We even spoke to Emily when we arrived and she still failed to tell us this information. Secondly - the people who out bid us clearly knew how much we had offered as they put their first bid in for coincidentally slightly more than ours and Emily had no problem telling us what they had bid straight away too which even she admitted she shouldn’t be saying. She also said that she would talk to the seller and get back to us straight away but absolutely nothing. Just to add to this, we found out a week later that a family member of ours had Emily round to value a home they had been renovating, during which time she was bragging to them about the fact that the house we were bidding on was supposed to be advertised at £325k but she’s managed to get people to bid £355k on it in order to try and get them to charge more than necessary for their property too while discussing our bid details. Extremely unprofessional. Finally, we called several times to try and get an update on what was happening during this whole process to which each time we couldn’t get hold of anyone and we haven’t heard from them since. Until they decide to call today 6 months later and ask if we are interested in using them for our buy to let mortgage which is completely laughable. Thankfully, we have now found a far better property, at the right price, with a reliable estate agents. Don’t touch with a barge pole.

Rachael · 22 September 2024

★★★★★ 5/5

Google

I’d highly recommend Ashley Adams. The service was exceptional from the very start and throughout. A thorough, realistic and professional valuation-Emily went above and beyond. Friendly and efficient office staff for the sales side of things-Katie and Leanne have been absolutely incredible. Such well organised and knowledgeable staff and such a pleasure to deal with. I always felt confident with the support they all provided and knew they all worked tirelessly to provide the brilliant service they gave me. The photos/brochure was high quality and complimentary. The whole team work very hard to provide an amazing service. I’d definitely use them again and recommend them with no reservations at all! Thank you to the whole team!

Ben · 22 September 2024

★★★★★ 5/5

Google

I had a great experience with Ashley Adams and in particular Harry Padda who was my advisor. As a first time buyer I had no idea where to start but Harry guided me through the whole process, answered all of my questions and let me know my options. When I was choosing my mortgage provider I got a call from Harry at 7pm one day letting me know the interest rates were going up by 0.5% the next day but he’d managed to lock one in at the lower rates which will save me a fair bit of money so thanks for that Harry. He also quickly answered any questions I had over the next 4 months until I completed my purchase. Overall I had a great experience and I’d recommend Ashley Adam’s to others.

Jeevan · 22 September 2024

★★★★★ 5/5

Google

Harry Padda is the best mortgage advisor ever. I would like to Thank Harry for being so supportive and professional throughout the whole process and He kept me updated with everything. I have found that He is not only extremely knowledgeable and resourceful within his field but He is also a very good listener and will always brings lots of positive. Achieving the mortgage for my dream home would not have been possible without Harry Padda. I highly recommended Harry for Mortgage advisor Thank you from behalf of Naseem and Abdul Immy khan

Imran · 19 August 2024

★★★★★ 5/5

Google

Didn’t purchase our house through Ashley Adams, though we did view a property with them and they were fantastic, though the property wasn’t for us. However, this 5* review is solely for the Mortgage Advisor, Nick. He has been an absolute diamond throughout the whole process. My partner and I are first time buyers, and he made everything really easy for us. He went above and beyond to make everything stress free and as smooth as possible. He was always on hand whenever we needed any questions answering, or something explaining to us. Honestly, couldn’t recommend Nick enough. A down to earth, genuine bloke who really does want the best for his clients. I can’t thank him enough for everything he’s done for us. Absolute gem. 10/10.

Joe · 5 August 2024