Every review we hold for the Darwen office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a really positive experience with YourNest. The whole team has been friendly, responsive, and professional throughout my tenancy. Any maintenance requests were handled quickly, and the communication from the staff was always clear and helpful. The check-in and check-out processes were smooth, and they made everything very easy to manage. It’s great to deal with an agency that genuinely cares about its tenants and keeps things well-organised. Would definitely recommend them to anyone looking to rent in the area!
Arya · 27 October 2025
Agent replied · 22 June 2026
Thank you Arya, Always a pleasure please do let us know if we can help with anything else.
★★★★★ 5/5
GoogleRobyn on the lettings team was absolutely amazing! She has been so helpful throughout the process and got everything secured for us quickly. After a poor experience with another letting agent, we were even more impressed by how professional and knowledgeable Robyn is.
Lucy · 4 July 2025
Agent replied · 4 July 2026
Thank you so much for your kind words, Lucy! We're thrilled to hear about your positive experience with Robyn and our lettings team. We always strive to provide professional and efficient service, and we're delighted that we could make your rental process a smooth and enjoyable one. Welcome to your new home, and please don't hesitate to reach out if you need further assistance
★★★★★ 1/5
GoogleWe have just noticed a critical flaw in this software. We have an inventory company that used this software carry out inventories for us less than a year ago. As we stopped using the company they deleted all our inventories from there system. However this means all the inventories that we have had done even though they are saved in PDF cannot be opened and are useless. The inventory company does not want to make them live as they say they have to pay to host it. So be aware that your inventories can become useless. The inventory company is now making us pay for each inventory to become live again and there is nothing Inventory base can do to help you in this situation.
Square · 25 October 2025
Agent replied · 25 May 2026
Thanks for sharing your feedback. We take concerns like this seriously and want to look into what’s happened here. Please contact me direct so I can review the details with you and work towards a resolution.
sian@inventorybase.com / 03333 444506
★★★★★ 5/5
GoogleAs a Chinese international student renting a place on my own in the UK for the first time, I feel really lucky to have found Yournest. The whole rental process, from booking a viewing to moving in, went super smoothly. Ben was like an old …
李玥 · 27 May 2025
Agent replied · 27 May 2026
Thank you so much for this, we hope you enjoy your new home. Let us know if we can help with anything else.
★★★★★ 5/5
GoogleKev was fantastic in advising me on how to handle my mould issues within the flat. He was detailed in how to take care of things and didn’t brush me off like others in property management. He was a life saver ! Cheers Kev
Ross
Ross · 27 May 2025
Agent replied · 27 May 2026
Thanks Ross, you know where we are if you need us 👍 …
★★★★★ 5/5
GoogleHuge thanks to Chelsea, Josh and Emily who helped us secure the home we had set our heart on. Chelsea started the process with Josh showing us the house on more than one occasion and patiently answering all of our questions. Emily was tenacious in chasing up enquiries and was a pleasure to speak to. She was so efficient and friendly. Can’t thank them enough!
Leanne · 2 October 2025
★★★★★ 5/5
GoogleFrom start to finish Olly has been absolutely brilliant, he has kept me updated and his communication is fantastic he was available 24/7 I cannot recommend him enough! We were so impressed that my daughter has put her house on the market via Olly.
Shelagh · 4 June 2025
Agent replied · 4 June 2026
Thank you Shelagh. It was a pleasure to work with you to sell your lovely house. Hope you are settling in the new one!
Your daughter's has a good few viewings lined up already! Take care. Olly
★★★★★ 5/5
GooglePaul was great from start to finish, good communication and very patient with our incessant questions! Thoroughly recommend his services. Thanks again.
Mihael · 9 January 2026
Agent replied · 9 June 2026
Thanks for the lovely review Mihael. Hope you are settling well in Roberttown. All the best to Linda as well 👍 …
★★★★★ 5/5
GoogleI have both bought a house via Paul, and I have sold a house via Paul - surprisingly.
He was consistently 100% from start to finish. Responsive and always happy to help (even when it might be slightly out of his realm, which it often was).
The sale was long, with many many problems along the way. Paul couldn’t have acted any better throughout.
Could not recommend Paul enough.
Joey · 9 June 2024
Agent replied · 9 June 2026
Many thanks for the review Joey and all the best in your lovely new home
★★★★★ 1/5
GoogleScam company - do not use!
- the fact they don’t even have a phone number shows they don’t want to hear the truths from their customers ( as we have A LOT to say).
- They took a non refundable deposit back from my house before we moved in and are now trying to charge us £1600 for general wear and tear and gardening? after we cleaned the garden and professionally cleaned the house.
- after reading our disagreements to the accusations, there was no acknowledgment of our arguments - just a straight up no. No context to why?
- the fact we have to pay a £60 to dispute further is disgusting as students.
- we have no way to speak to this company and it is unfair and disgraceful.
Isla · 8 October 2025
Agent replied · 8 June 2026
Hi Isla,
We’re sorry to hear about your frustrations and we want to address your concerns clearly.
First, to clarify, your agreement was through Reposit, which is a deposit replacement service. The use of Reposit and paying our upfront non-refundable fee replaces the traditional five-week tenancy deposit. tenants choose to use Reposit as a more affordable alternative but it does not negate your responsibility for end of tenancy charges.
At the end of a tenancy, landlords are entitled to raise claims for rent arrears, cleaning, gardening, or damage beyond fair wear and tear, in line with your tenancy agreement. These are called Charges under the Reposit T&Cs. You are always notified of any Charges via your Reposit account, and you have 7 days to respond with your own evidence or a counter-proposal.
If you disagree with your landlord’s claim and it cannot be resolved directly, the process allows you to escalate to an independent third-party adjudicator by paying a £60 adjudication fee. This fee is fully refunded if your dispute is upheld in whole or in part. The fee exists only to ensure that adjudication requests are genuine and impartial.
We appreciate that you would have preferred to speak with someone by phone, but as stated in the T&Cs, all formal communication must go through your Reposit account or via email (hello@reposit.co.uk). This ensures a clear record of all evidence and correspondence for both tenants and landlords.
We understand moving out can be stressful, and we regret that the process has left you feeling unheard. Please log into your Reposit account or email us directly so we can review your specific case and make sure it follows the process set out in the Terms & Conditions.
Thank you for raising your concerns, we take all feedback seriously and will continue to improve how we explain and support tenants through the Reposit process.
Kind regards
Reposit Customer Support Team
★★★★★ 5/5
GoogleVery helpful and friendly team, especially Jake and Will who kept me informed throughout the process, thank you.
Jan · 11 February 2026
Agent replied · 11 July 2026
Hi Jan! 😊
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that … More
★★★★★ 5/5
GoogleI’m so glad that we chose Willowgreen as the estate agents to sell my Mums flat. The team were there to support and guide from end to end. They were super responsive to queries and calls, especially when it got close to completing the sale. Great service and wouldn’t hesitate to use them again.
Gayle · 12 May 2026
Agent replied · 26 May 2026
Thank you so much for your lovely review Gayle. We’re delighted to hear that choosing Willowgreen to sell your mum’s flat felt like the right decision. The whole team will be thrilled to know their support and responsiveness made the process smoother for you, especially as you approached completion.
It was a pleasure to help you through the sale from start to finish, and we truly appreciate your kind words and recommendation. We’d be more than happy to assist you again in the future. Best Wishes from Lisa and the WG Team.
★★★★★ 5/5
GoogleOllie has been brilliant throughout our buying process. He has always come back to us with updates no matter how big or small, so helpful and I don’t know what we would have done without him. Truly an amazing estate agent!!! Highly recommend!
Tori · 4 June 2025
Agent replied · 4 June 2026
Thank you Tori! It was certainly a nail biter of a transaction but we got there! I'm sure I will see you around West Vale. Enjoy your new family home 🏡 …
★★★★★ 5/5
GoogleNever had an issue renting with Benton’s. Jodie is a pleasure to speak with when I need anything.
Lauren · 4 February 2026
Agent replied · 4 July 2026
Dear Lauren,
Thank you for taking the time to leave us a review. We are so delighted to read you have had a great experience with us and Jodie. Wishing you all the best from all at Bentons.
★★★★★ 5/5
GoogleWhen we decided to sell our house recently we saw 3 agents but Olly was far and away the best. He knew the area and the market well but we were really impressed with how much research he had done on our house and its history. On top of that Olly has a great personality and relaxed style which we really liked. I cannot recommend him highly enough.
Dennis · 4 June 2024
Agent replied · 4 June 2026
Thank you for your feedback! Really appreciated, our whole ethos is that it is possible to be knowledgeable and professional without being too "stiff" and formal. We are glad it shows 👍 …
★★★★★ 5/5
GoogleGreat service, everything was explained from start to finish. Olly liaised with the buyer and solicitor’s when required and kept me up to speed regarding the progress of the sale. He went above and beyond regarding some documentation missed by the buyers team to ensure everything was in place to allow the completion. No issues to raise! 👍
Keven · 4 April 2026
Agent replied · 4 June 2026
Thank you Keven. Appreciate the feedback!
★★★★★ 5/5
GoogleThank you for helping us out the our rental property over the last year, special mention to Catherine who has always gone above and beyond and helped organise all aspects of an end of tenancy.
Great team of people.
Sophie · 4 July 2025
Agent replied · 4 July 2026
Dear Sophie, We are thrilled to hear about your positive experience! Your kind words for Catherine and our team truly mean a lot to us. It's been our pleasure to assist you with your rental property and, thank you for choosing us and for taking the time to leave this wonderful review
★★★★★ 5/5
GoogleA truly exceptional service provided by streets ahead with a special mention to Scot Banton , who kept me updated and informed throughout the whole process and also provided sound advice helping me through everything. Highly recommended.
Adam · 7 May 2026
★★★★★ 5/5
GoogleAn absolutely amazing team that go the extra mile to help you through the house selling experience.
We were having to sell the property from a distance and relied on Julie, Jonathan and the rest of the staff to do so much for us.
We're now looking and hoping the right property comes up with them as I'm sure our buying experience would be just as perfect.
James · 1 June 2024
Agent replied · 1 June 2026
Dear James, Thank you so much for your kind words, it was a pleasure to act for you. Hopefully one of our offices will be able to find you a property to buy! Best wishes from all the Ilminster team
★★★★★ 1/5
GoogleI would not recommend using this service.
I’ve used Reposit as a student for two separate tenancies, and both experiences were disappointing. Had I known the outcome of the first, I wouldn’t have used it again.
Initially, we paid £150 to use the service, only to be met with several unexpected additional charges later on. When we disputed some of these charges, the responses from Reposit felt generic, often seeming auto-generated. We were required to pay a £60 fee if we wanted to challenge their decision a second time.
In my view, this system unfairly profits from students who may already be financially stretched and unable to afford a traditional deposit or the extra fees.
Lola · 8 September 2025
Agent replied · 8 June 2026
Hi Lola,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that both of your tenancies with Reposit did not meet your expectations.
Reposit was created to help reduce the upfront costs of renting by removing the need for a traditional five-week deposit. However, we understand that end-of-tenancy charges can still be stressful, particularly for students. These charges are submitted by the letting agent or landlord, and while Reposit facilitates the process, we do not set or profit from these charges.
If a tenant disagrees with the charges, they have the option to raise a formal dispute. A £60 fee is only required if the case is escalated to a third-party adjudicator, and this fee is fully refunded if any part of the claim is reduced. The adjudication process is designed to be fair and evidence-based for both sides.
We are sorry to hear that our communications felt impersonal. We aim to provide clear and consistent support, but we also recognise the importance of making each interaction feel helpful and human. Your feedback is appreciated and helps us improve.
We always encourage tenants to review the Reposit terms carefully before committing, so they understand how the process works and can prepare for any potential end-of-tenancy costs or disputes.
If you would like us to look into your case in more detail, please feel free to contact our support team on hello@reposit.co.uk.
Kind regards,
Reposit Customer Support Team
★★★★★ 5/5
GoogleA very smooth and quick process for our lovely new rental. It took 2 weeks from enquiry to picking up the keys. Special thank you to Nicola and to Sarah, Hannah & Josh. You have all been amazing. Just knowing I can contact Nicola at any time has put my mind at ease!
Victoria · 20 December 2025
★★★★★ 5/5
GoogleVery impressed with the service. Olly was always at the end of the phone to answer any questions. He arranges appointments that fit in with peoples working lives which includes weekends and time after 5pm. He produces a clear proposal for the sale of the property and can suggest other companies such as solicitors to complete the sale.
Very happy with the work. Thank you Olly.
Alison · 4 June 2024
Agent replied · 4 June 2026
Thank you Alison, we’re delighted you were pleased with our service. I hope you’re all settling in nicely at your new home.
★★★★★ 5/5
GoogleI dealt with Will Crawford who throughout the process was professional and polite keeping me informed of progress
John · 11 January 2026
Agent replied · 11 July 2026
Hi John! 😊 Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about Will Crawford, he is indeed a gem, and we’re thrilled to hear that he kept you informed throughout the process. At Starkings & Watson, … More
★★★★★ 5/5
GoogleBecky and Nikki were absolute stars, five stars! They communicated brilliantly over their WhatsApp group, keeping me updated every step of the way. The final sale took about three months to complete after the offer, but they stayed patient, helpful, and on top of everything. Couldn’t recommend them enough!
Andrew · 26 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
