Your Move, Darwen reviews

★★★★★ 5/5

Google

Throughout the whole purchasing process the staff were friendly, helpful and informative. I would particularly like to recommend Jake Wellman, Steve Cox and Coren Pollard. During the viewing process Jake was a huge help. He was super flexible with timings and availability and on the first viewing day he had a huge amount of patience taking us around the town with back to back viewings for most of the day. He was always quick to respond and organised the other viewings for us. During the second viewing day we had the pleasure of meeting Steve (Branch Manager) who took us to the other viewings. Once we had decided on a home to put an offer on he facilitated the initial processes between us and the seller, organised access to the property for the building and asbestos surveys and kept me regularly updated. Coren (Sales Progressor) was a huge help in facilitating further negotiations between myself and the seller towards the end of the process. Overall the Starking &Watson Diss branch Team were amazing and made what is a very stressful process run smoothly. They are very efficient and the process from Offer to Completion took less than 3 months.

Jess · 11 May 2026

★★★★★ 5/5

Google

I had an excellent experience from start to finish. The entire process, from arranging the initial viewing through to the completion of my property purchase, was smooth and stress-free. Steve, Jake, and Coren were professional, helpful, and responsive throughout, making everything much easier than I expected. I would like to thank them for all their support and assistance. I wouldn't hesitate to recommend them and look forward to dealing with them again in the future.

Charlie · 11 June 2026

★★★★★ 5/5

Google

I genuinely don’t have enough good words to fully capture the level of dedication, care, and sheer investment that Samuel May from the Thornton Heath branch put into helping me purchase my new home. From start to finish, his service was nothing short of exceptional. Samuel went far beyond what I would ever expect from an estate agent. He kept me consistently updated several times a week, ensuring I was never left wondering about the progress of my purchase. He was proactive in chasing solicitors, keeping everything moving smoothly and efficiently, which made what is often a stressful process feel much more manageable. What truly stood out was his willingness to go the extra mile at every opportunity. He arranged access to the property whenever I needed it, always accommodating and flexible. On top of that, he made sure that any issues identified were addressed promptly and even ensured that rubbish was cleared before move-in day, something that made a huge difference and showed his attention to detail and genuine care. It’s rare to come across someone who treats their job with this level of commitment and personal investment. Samuel didn’t just “do his job”, he took ownership of the entire process and made me feel supported every step of the way. Thanks to Samuel, what could have been a stressful experience became a smooth and positive journey. I cannot recommend him highly enough. If recognition, promotion, or reward is given based on performance, then Samuel truly deserves it. Thank you again for everything, you made a lasting impression, and I’m incredibly grateful.

Karisha · 7 April 2026

★★★★★ 5/5

Google

Olly was absolutely fantastic from start to finish of our house move journey. Even when things became stressful, he was always on hand with clear advice, reassurance, and proactive support to keep everything moving towards completion. Olly is professional, knowledgeable, and was so genuine and friendly from the first time he walked through our door to value our house, all the way through to completion day. We wouldn’t hesitate to recommend him to anyone and want to thank him for getting us through the process, whilst also keeping it light and helping us have a laugh about things along the way too.

Natalie · 4 April 2026

★★★★★ 5/5

Google

"I recently purchased a home in Nascot Wood Road with the help of Profitt & Holt, and I couldn't be happier with their services! 😊 The team, particularly Lesley and Charlie, were incredibly quick, helpful, and supportive throughout the process. I'd like to give a special shout-out to Lesley for her ongoing support even after the sale was complete - it's clear she goes above and beyond. I'd highly recommend Profitt & Holt to anyone looking for a smooth and stress-free experience!"

Adeela · 4 April 2026

★★★★★ 5/5

Google

In a world full of negative reviews, this one was actually easy to write. From the very beginning, the team at Your Move Darwen have been a great example of how things should be done. You can genuinely feel that the people working there enjoy what they do, and that really shows in both their approach and the results. Communication within the team is clearly very strong, which gives a real sense of professionalism and integrity throughout the whole process. A special thank you to Josh, who stood out from the very first viewing. He demonstrated excellent knowledge of the property and the local market, answered every question with confidence, and maintained a very professional yet approachable attitude throughout. His guidance made the whole process feel much more straightforward. Also, thank you to Hannah, who was always responsive, efficient, and straight to the point, something we really appreciated. Thank you again for all your help. Marcin & Marta

Marcin · 2 April 2026

★★★★★ 5/5

Google

Just bought our first home though Olly! He was so professional! Kept upto date throughout all of the process! All questions answered! Very happy as first time buyer! Honestly would recommend and would buy again through Olly! No matter what the time is he would always reply or pick up the phone and great communication between myself and seller! Thank you once again ! Make sure you call in kettles always on! Thanks Jack and Cody!

Cody · 4 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Willow Green Estate Agents, and I can confidently say that Lisa and her team provided an exceptional experience. From the very first interaction, their professionalism and commitment to customer service stood out. Lisa's attention to detail was impressive; she took the time to understand my needs and preferences, ensuring that every property shown was a perfect match. The team's thorough knowledge of the local market and their proactive approach made the entire process smooth and enjoyable. Their eye for style and direction was top-notch, reflecting a keen understanding of what buyers are looking for. It’s clear that they are at the top of their game, consistently delivering results that exceed expectations. What truly set them apart was their personalised service. They were always available to answer questions and provide guidance, making me feel valued and supported throughout. I was particularly impressed with how they handled every aspect of the transaction, from initial viewings to closing, with remarkable efficiency. I can't recommend Willow Green Estate Agents highly enough. If you're looking for a dedicated team that goes above and beyond for their clients, look no further than Lisa and her exceptional team!

Holly · 26 February 2026

★★★★★ 5/5

Google

We bought our house through Paul and moved in just after Christmas. If we were to sell, we would be more than happy to go with him, as we could see that he looked after our seller, but was just as fair with us as the buyer! He was honest and upfront from day one and there were no games - which is refreshing when you’re buying or selling a house. Especially helpful when you’re doing both at the same time! This meant that we could make well informed and quick decisions without worrying about losing time or money, and get on with the process quickly. The deal was done and there was no back and forth or being messed about on either side. Communication was instant at all times, and he was the go between for both sides, as our sellers had already moved from the area. The level three survey we had done found an issue with the roof that was not obvious or visible at all and which our sellers had no idea about. Paul helped both sides handle that smoothly despite it being the middle of winter when we had snow, rain and wind. A repair was done that went above and beyond, and we were sent photos and videos which reassured us, and he exchanged messages between both sides. We first saw Paul on one of his YouTube videos and didn’t really know what to think! In real life he is much taller (!) and is just as friendly. Paul and his team are professional, plain talking and really good to work with. If you like a personal service, like to be organised and need people who do what they say they will, you’ll absolutely love using his services.

F · 9 February 2026

★★★★★ 5/5

Google

Louis, Jaden and Sam were absolutely incredible when selling my home! The communication was flawless, always quick, clear and reassuring, and I never felt out of the loop once. They genuinely went above and beyond at every step and added such a personal touch that made the whole process feel easy and stress-free. It’s so rare to find estate agents who care this much and put in this level of effort. I felt completely supported the entire time. Truly 5-star service, couldn’t recommend them more highly!

Malica · 7 February 2026

★★★★★ 5/5

Google

We were originally with another estate agent who overpromised and underdelivered, so moving to this team was a breath of fresh air. From the start, Sam was our first point of contact, super nice, courteous, honest, and polite. He made everything feel easy and straightforward. Jaden was our main contact throughout the sale, and he was absolutely brilliant. His communication was outstanding, he worked tirelessly to bring in genuine buyers, and he always handled everything with professionalism and kindness. Our buyer was quite demanding, but Jaden dealt with it all calmly and took the stress off our shoulders. Louis also played a valuable part, offering great support and input to the team. We couldn’t have asked for a better experience, a genuinely hardworking, polite, and professional team who made selling our home so much smoother. Highly recommend!

Martin · 7 February 2026

★★★★★ 5/5

Google

We had a really positive experience with Sam May at the Thornton Heath branch - we’ve had some unfortunate hurdles selling our flat and Sam has been there throughout all the ups and downs. We really appreciated his communication, transparency and work ethic in getting our sale over the line particularly, close to exchange and completion. Thank you so much Sam, you have made our year with a great start to 2026! We look forward to finding our new home now :)

Katty · 7 February 2026

★★★★★ 5/5

Google

Paul has been phenomenal throughout this entire process, Paul clearly knows how to sell houses as following his advice throughout he managed to secure an offer above asking on the first day of viewings! But that's only half the story, Paul continued to provide top notch service throughout the remainder of the process, providing advice on my purchase, explaining all next steps, checking in to see how everything was going, liaising between myself and the buyer in a prompt modern and professional manner, assisting in chasing solicitors (as we all know what they are like!) and recommending other services such as constructional surveys. Paul was transparent throughout, you know how much you are paying before you even sign the dotted line and there were no hidden fees. Honestly, I can't sing Paul or ewe move's praises enough! They made what is normally a stressful process seemless and worry free. I challenge anyone to try and find the same dedication and service from any other estate agents! Ewe move will be the only estate agents I will ever recommend or use again. Professionalism, contemporary solutions, dedication, transparent seemless service and communication, stellar customer service, this is what you get when you choose ewe move!!

Graham · 9 January 2026

★★★★★ 1/5

Google

My experience with Reposit Group has been deeply troubling and highly distressing. The company presents itself as a “no-deposit” alternative, but in reality, this appears to be a system designed to gain access to customers’ bank details from the outset and later impose disputed charges without proper transparency or due process. In my case, Reposit took my bank details at the beginning of the tenancy and obtained consent through a complex and unclear online process. Toward the end of the tenancy, they raised what I believe to be unreasonable and unjustified charges and withdrew £1,800 directly from my bank account without my prior knowledge or agreement. Despite this, they are still attempting to recover additional funds and have escalated the matter by passing my details to a recovery agency, creating further stress and financial pressure. At my previous property, a toilet pipe leak caused damage to my household items. I informed the relevant parties including landlord and replaced damaged items at my own cost, providing receipts as evidence. However, they refused any compensation and advised that I must pursue legal action to recover my losses, while they themselves removed money from my account without going through any comparable legal process. This double standard is extremely concerning. The company’s operations lack transparency. There is no clear contact telephone number, no easily identifiable physical address, and communication is limited to email responses that are often delayed and unprofessional. This makes it very difficult for customers to resolve disputes fairly or promptly. Based on my experience, I would strongly caution others to carefully review Reposit’s terms and conditions and their digital process before engaging with this company. What is marketed as a convenient alternative to a traditional deposit can, in practice, leave tenants feeling trapped, powerless, and financially exposed.

Jafar · 8 January 2026

★★★★★ 5/5

Google

Thank you to Your Move Darwen for assisting me with the purchase of my first home. A special shoutout to Josh who was so patient and helpful, he never made me feel rushed or pressured and gave some really good advice. Also thank you to Chelsea for keeping me in the loop regarding completion!

Beth · 17 July 2026

★★★★★ 5/5

Google

Had an excellent experience working with Sam May to find a property. Sam is motivated, proactive and reliable. He goes above and beyond to find properties that match specific criteria, make viewings work within tight timeframes and is genuinely passionate about his job. Sam also really knows his areas inside and out and was a great resource through this whole process. Thanks Sam for a brilliant experience working with you!

Laura · 7 March 2026

★★★★★ 1/5

Google

Extremely Unfair Experience With Reposit, TENANTS BEWARE! PLEASE NOTE: If you experience the same unfairness that I did, I STRONGLY recommend reporting it to the Property Ombudsman and relevant Redress Scheme. These bodies investigate procedural unfairness, and the only way companies are held accountable is when tenants file complaints. It doesn’t change your individual outcome, but it helps expose patterns of tenant mistreatment and can lead to systemic change. I used Reposit instead of a traditional deposit scheme because my landlord required it, and my experience has been extremely disappointing and unfair. Despite providing clear, time-stamped video evidence, a key return form signed by staff, email proof I reported and fixed smoke alarm issues, and proof I requested a checkout inspection five times, Reposit’s adjudication process ignored almost all my evidence. Their rules only accept landlord-produced “checkout reports” and treat tenant videos and photos as “unverified”, which means the system is stacked in favour of landlords. Even when the landlord ignored all of my checkout inspection requests, the adjudicator still relied solely on the landlord’s documents. The process did not feel impartial or balanced. As a tenant, I felt dismissed, powerless, and unfairly penalised despite acting in good faith throughout my tenancy. Also, a major RED FLAG appeared even before the decision was made: Reposit emailed me telling me to “prepare to pay” the landlord’s charges and outlining in detail the maximum amount I could owe. The tone of that message felt heavily landlord-favouring, especially since it didn’t mention anything about what would happen if my evidence was stronger or if I was not liable. At the time, this made me worry the process was not as neutral as advertised, and unfortunately the adjudication outcome confirmed those concerns (see the pictures attached of that email). I strongly advise tenants to be CAUTIOUS: Reposit is a private company, NOT a government deposit scheme, and their adjudication rules heavily favour landlords. If you are required to use Reposit, document EVERYTHING and be aware that your own evidence may not be even considered. REMEMBER, Reposit is not a government scheme. It is a for-profit private business, backed by investors. Its financial model depends on: charging tenants a fee instead of a deposit, charging landlords a subscription, protecting landlords against loss. Landlords choose Reposit, they bring business paying for Reposit subscriptions, tenants only pay once, so Reposit doesn’t need to keep them happy. This means there is a commercial incentive to keep landlords satisfied so they keep choosing Reposit for future properties. This creates a structural bias, even if nobody explicitly says “favour the landlord”. The entire system is built in a way that structurally benefits landlords, the rules make it easier for them to win disputes and tenants’ evidence is often treated more strictly, and “technicalities” favour their clients. Reposit is not motivated to highlight tenant-friendly outcomes. So, saying this they have their own commercial interests, and now I understand why many landlords and agents encourage tenants to opt for the Reposit option, as they can make charges up because they know they have won the battle if you fall in the trap of choosing this company over a traditional deposit scheme. Oh and the £60 they charge for a "dispute" is a complete SCAM and smoking mirror, making you believe they're impartial, because they already know they have to keep their client (landlord) happy and all your evidence is going to be automatically dismissed, so say goodbye to your "refundable" £60 too. They are not neutral in the same way government-backed schemes are.

Laura · 8 December 2025

★★★★★ 5/5

Google

Ellie was amazing from start to finish & is continuing to provide me with excellent customer service whenever I may have a query, she always provides efficient, helpful responses. Ellie understood I was looking to rent somewhere ASAP and knew I loved the house she took me to view, she was amazing helping and guiding me through the paperwork and on the ball with getting a response in order for me to be able to sign documentation and move in all within 2 weeks time! Thank you so much to Ellie and all at Benton’s 😊

Emma · 4 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I recently sold a property and was extremely impressed with the service from start to finish. The valuation was accurate, the sale was achieved quickly while still being fair, and the entire process was handled professionally throughout. Selling a property can be stressful, but the team made everything feel seamless and straightforward. A special thank you to Chelsea for keeping things moving smoothly and ensuring I was kept informed along the way. Thank you ⭐️

Sophia · 2 September 2026

★★★★★ 5/5

Google

Josh was brilliant from start to finish. This was the first property I'd ever viewed, never mind bought, so I had loads of questions along the way. Nothing ever felt like too much trouble, and he was always happy to explain things and offer advice whenever I needed it. He made what could've been a really stressful process feel much easier and was always approachable and easy to deal with. I really appreciated all the help and guidance throughout. Thanks again, Josh. I'd happily recommend both you and the team at Your Move Darwen.

Adam · 2 August 2026

★★★★★ 1/5

Google

Unfair and untransparent, avoid if you’re a guarantor or tenant I’m the father and guarantor of a former tenant whose flat became uninhabitable after flooding. The landlord’s agents told everyone to vacate and promised reimbursement for hotel costs. When that never happened, my son deducted the cost (£358) from his rent, after informing the agent, who agreed this was reasonable. Reposit later treated this as “unpaid rent” and used their so-called independent adjudicator, HF Resolution Ltd, whose directors have landlord business ties. They refused to name the adjudicator, citing “data protection,” which is absurd. Despite clear proof the building was evacuated, the case went against the tenant on the basis that he had not proved that the property was uninhabitable, and Reposit then took £358 from my bank card without consent. A completely opaque and biased process. Tenants and guarantors are far better off with a proper government-backed deposit scheme. Added after Reposit’s response: Unsurprisingly, Reposit now suggest that the rent was due because the landlord did not accept the withholding. But that is not why the adjudicator found against the tenant. The adjudicator’s decision stated: “While it has been acknowledged that some flooding occurred during the tenancy, … without any evidence showing the property was deemed uninhabitable, the tenant remains responsible for the full rent.” Habitability was never in dispute, the landlord’s own agents instructed all tenants to vacate and find temporary accommodation. Reposit’s claim that they had no control over the decision is plainly wrong: Reposit chose the adjudicator, a company with strong landlord ties and every incentive to find in favour of landlords. As to their point that “no evidence was provided that the landlord accepted the deduction,” this was in fact argued, and the landlord never sought payment after being told of the deduction. The adjudicator didn’t even mention this, proving how flawed the reasoning was Consumers deserve honesty and transparency. Reposit’s attempt to rewrite the facts of this case only reinforces why their process should be treated with caution

Eduard · 8 November 2025

★★★★★ 5/5

Google

From the beginning of the process Steve and the team at the Diss office went above and beyond to get as many eyes on the property as possible. Once a buyer was found the team kept me up to date regularly and worked really hard to make the process as smooth as possible despite encountering hiccups. There were very reassuring, professional and a pleasure to communicate with. I am very happy we the work they did and the service I received.

Ross · 7 July 2026

★★★★★ 5/5

Google

Thanks to the team at Diss for getting my house sold. Consistently getting people through the door Steve and Jake were always helpful getting things booked in, viewings done and communicating feedback. Once sold Coren kept in contact to arrange exchange and completion to suit both buyer and seller. Thanks again.

Reece · 11 June 2026

★★★★★ 5/5

Google

I cannot express enough gratitude for the incredible support and service provided by Your Move Darwen, especially Ada, Chelsea, and Josh. During an incredibly difficult time following the loss of my father, their kindness and professionalism were truly beyond expectations. Living out of Darwen, I was concerned about managing my dad’s property, but Ada, Chelsea, and Josh went above and beyond to ensure everything was taken care of. They not only handled the property transaction with utmost efficiency but also took the time to check on my dad’s house, providing me with peace of mind. Their consistent communication, empathy, and dedication made a challenging situation much more manageable. They kept me informed at every step, and their personal touch and genuine care were evident throughout the process. If you are looking for a team that combines professionalism with heartfelt service, I highly recommend Your Move Darwen. Ada, Chelsea, and Josh are truly exceptional, and their support during this time has been invaluable. Many thanks A Nolan..

Andrea · 2 October 2025