Trusted Agent profile · Darwen, Lancashire
Verified
★★★★★
835 reviews across 1 platform
7 Market Street, Darwen, Lancashire, BB3 1AZ
Your Move,'s office in Darwen, Lancashire, at 7 Market Street, is rated 4.6 out of 5 across 835 reviews on 1 platform, including 835 Google reviews rated 4.6.
Every review we hold for the Darwen office, from every platform, shown as written. First names only.
5/5
GoogleThroughout it all, Louis and Jaiden were the epitome of patience and professionalism. They calmly managed the situation, kept me informed at every step, and provided much-needed reassurance. Their expertise and calm demeanour turned what …
Dear Tiarna, Thank you so much for your wonderful review! … More
5/5
GoogleOlly was magnificent throughout what became a challenging sale for various external factors elsewhere in the chain. Communication was excellent throughout and its fair to say a large part of getting to sale over the line was down to the personal relationships he had with both ourselves and the buyer which left everybody happy.
Thank you Nick. Really appreciate your kind review ☺️
5/5
GoogleHarriet at Reapit has made my journey at my company an absolute breeze! She’s incredibly attentive to my needs, and her speedy responses make all the difference. Since starting my new role in March, I quickly realised how different Reapit was compared to the database I previously used. Having Harriet’s support has been so reassuring and has genuinely strengthened my confidence in my role. Thank you, Harriet!
5/5
GoogleI recently bought a house and had the pleasure of working with Maria throughout the process. She has been absolutely amazing from start to finish. Maria responded to every email incredibly quickly and was always kind, patient, and genuinely helpful. Her support made the entire experience so much smoother and far less stressful. I’m truly grateful for everything she did, and I couldn’t recommend her more highly. Thank you, Maria, for being fantastic!
Dear Jemma, thank you so much for taking the time to leave us a review. We are so pleased you had such a positive experience with us and Maria. Wishing you all the best in your new home. From all at Bentons
5/5
GoogleWebbs had been helpful in showing us a number of properties that met our requirements. Then when house we bought came back on the market ( previous sale buyers had to pull out as their sale failed) they let us out in an offer before open visiting day. And they supported and gave advice to progress the sale promptly.
Thank you, Sue. We are glad we spotted that the house had come back to market and could get your offer in before the open day. Congratulations, and we hope you enjoy the new home! The Webbs Rugeley Team
5/5
GoogleI had a great experience working with Josh at Your Move. He was a pleasure to deal with throughout the entire process and always kept me well informed with clear and timely communication. Josh was professional, approachable, and very helpful from start to finish, which made everything run smoothly. I’d happily recommend him and the team at Your Move to anyone buying a property.
5/5
GoogleOlly was the best from start to finish, our house sold within 10 days, the marketing, pictures and videos were a different class. Olly was dedicated from start to finish always on hand to answer our questions and was with us all through the process. I would highly recommend Olly and Ewe move.
Thanks Rachel. Easy to do awesome marketing when you had the house so lovely 🤩 …
5/5
GoogleThis service has been immeasurably beneficial - we love it especially the AI version. Our landlords are very impressed with the reports too. The reports are easy to do and as time saving as physically possible. Inventory Base ensures no stone is left unturned regarding how property condition is documented. Thanks Aidan for a fabulous onboarding experience.
5/5
GoogleOlly is a fantastic estate agent, he dealt with my enquiry really swiftly and engaged in really helpful direct messages so I felt up to speed with the viewing. The pack he produced on the property really helped me understand all the details the vendor had on offer. Great working with you.
Thank you so much for this. We really do try to do a little more than most other agents 😊 …
5/5
GoogleI had an issue with a wrong charge being made to my account and Jennie was always very supportive. She fixed the problem, always with a positive attitude. Overall I had a great customer service experience. Thanks Jennie! 😁 …
Thank you so much, Blanca! We really appreciate your kind feedback about Jennie. She’s a valued member of our Customer Success Team, and it’s great to hear she was able to help. :)
5/5
GoogleDealt with Hannah & her team purchasing a house, really easy to deal with, great communication and service is excellent. Would definitely recommend to anyone
Hi Ewan, We really appreciate your kind feedback, congratulations on your accepted offer. We look forward to progressing your new purchase Kind regards Darwen Team
5/5
GoogleWe dealt with Ryan and a few members of the team at Colwyn bay branch who were selling the property we were purchasing. We viewed the property several times initially and it was never a problem arranging this with them always obliging and …
Thank you so much, Jane, for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that Ryan and the Colwyn Bay team were able to support you through what was clearly a challenging process and help keep … More
5/5
GoogleI wish I had instructed Paul to sell my property initially because it had languished with 2 well known agents for Months without any sensible sale plan/updates. Paul offered straight talking, no nonsense advice. We had an offer within days of the viewings. Go with an agent who is as committed as you are to sell and will add valuable insight to the process. You won't be disappointed with Paul.
Hi Neelam, many thanks for the lovely review. Sometimes honesty is the best policy and great that we could all work together to get the house sold. All the best to you both 👍 …
1/5
GoogleWe have been unable to access the software for 36 hours, which has completely disrupted our operations. This has left us unable to process rents or pay our clients, causing serious financial and reputational issues. Despite repeated attempts to reach out, the company has flagged the issue as “minor” and shown no urgency to resolve it. To make matters worse, we cannot speak to anyone on the phone as all calls go straight to voicemail. Communication is virtually non-existent, and the lack of support is unacceptable. We cannot recommend this company to anyone looking for reliability or accountability.
Hi Matthew, Thank you for sharing your feedback. We’re truly sorry for the disruption you experienced and understand how critical uninterrupted access is for your operations. After investigating this matter thoroughly, we found that the issue required a configuration change on your side, which was confirmed and resolved following direct communication with your team. The ticket was then closed with agreement from your representative. We also want to clarify our escalation process. While the ticket was initially logged as low priority by your team, once we became aware of the severity through your review, it was immediately raised to the highest priority and addressed as quickly as possible under our standard SLAs. Our specialist teams and managers were engaged to resolve the issue promptly and ensure your systems were protected. We appreciate that the situation caused frustration, and we take your concerns about communication seriously. Your experience does not reflect the standard of service we aim to provide. If you’d like to discuss this further or share additional feedback, please reach out to us directly via the 'Customer Feedback Cycle' option - when logged into the portal, you can click on the feedback option in the top panel. We value your partnership and hope we've restored your confidence in our service.
5/5
GoogleI rented my property for 9 years and always had a really good experience. Jodie was my property manager and was always lovely and helpful.
Dear Emma, thank you so much for the lovely review and comments about Jodie which we will pass on. We are so pleased you had a good experience renting with us. Wishing you all the best for the future from all at Bentons.
1/5
GoogleContacted Ewe Move Brighouse on a Wednesday AM via lived chat and requested a viewing for a property in Clifton. 3 days later I have not heard anything. Contacted them again and the person I got in touch with had no idea who I was a said they could not access the system. I’m sure the vendors would not be impressed, I certainly am not
Morning Mark, Olly here. I looked into this as soon as I saw your feedback. I tried the number that you typed into the live chat six times on April 1st, but I kept receiving an 'invalid number' tone. I also sent an email to the email address you provided but that bounced back as undeliverable. Sadly because the two contact details you provided didn't work I had no other way of getting in touch. I've spoken to team and they couldn't find the details when you called because the correct phone number and email address didn't match the ones from the live chat. Apologies for the confusion, I can see why both you and the person you spoke to were confused. I would love to show you around the house. Can you get in touch with me directly please because I don't have the correct contact details for you. Feel free to call or WhatsApp me directly on 07876355242 and we’ll get it booked in. I'm available all this weekend even though it's a bank holiday. I can also send over the original live chat transcript if you’d like to see what was said on file. I spoke to the owners about this yesterday when I met them at the house for a bank holiday viewing. Hopefully you will see this response and get back in touch with your correct contact details so we can sort out a viewing for you. All the very best, Olly
1/5
GoogleFrom a tenant.... Yes I been with the same landlord for 5 years. Never missed a payment. Had a really bad time at Xmas work wise. Only payed half the amount with full OK off landlord.. 2 months ago landlord put house up for sale. Severed section 21 non fault.. House went for sale and we got a place within 3 weeks. Once the landlord knew we got somewhere then put it up for rent again for 450 more per month.. We owed less than a month's rent and sed we be OK paying by installments to them. We filled in request and agreed with the amount out standing and fill bank details in.. Reposit took the complete amount out and closed our account. When I asked they replayed they would take 10 days to virw your payment plan but in 2 days they took the lot out and told me they can't give money back .. So we got burned by the landlord and by reposit and now we are in a rock and a hard place for the next few months.. If you are or need to pay only put a 100 down and then fill it it in as if you put on what they say ie the full amount they take it all.. So a big thank you to the landlord and reposit for making this so easy and stress free NOT if you can give minus 5 I would.. Sorry but not even tryed to help unless you are a landlord..
5/5
GoogleWe fell in love instantly with the house we have just bought! The videos that Oliver makes to illustrate the properties are very useful and insightful!They really helped us to decide which house to book a viewing for! Oliver has been always very kind,helpful and responsive throughout the whole process, with guidance and updates that really helped first time buyers like us to stay on track! Highly appreciated and recommended! Thank you Oliver!
Thank you Micaela! It was a pleasure. I am certain you are enjoying your lovely new home (it was one of my favourites!)
5/5
GoogleBought our first house through YourMove, great service and Josh was very helpful with any questions we had/chasing up solicitors. Would definitely recommend.
5/5
GoogleMy experience with bentons has been wonderful. Sharon is just lovely and helpful. Thankyou for everything you have done.
Dear Ruxanna, thank you for taking the time to leave us a review. We are so pleased you were happy with our service. Wishing you all the best from all at Bentons.
1/5
GoogleAbsolutely appalling! Trying to charge me £1833 in illegal end of tenancy fees 4 months after I moved out of the property, and then trying to make me pay £60 within 7 days (the 7 days before payday coincidentally) just for the chance to dispute it is an absolute joke. The communication has been dreadful and entirely unhelpful. I have an ongoing case with the Property Ombudsman regarding the charges, but they are still pursuing the money I allegedly owe, and had threatened legal action (I owe nothing, the charges made against me are entirely unfair and unjustified, as the check in inventory comments on everything I have tried to be charged for before I even moved in). They also failed to add my housemate to the policy and didn't send me any correspondence about this, so he now has no liability for any of these charges despite living there for nearly a year. Sort yourselves out and stop ripping off the people who have nothing. Disgusting.
Hi Luke, Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience. Under the Reposit Terms and Conditions, landlords are permitted to raise end-of-tenancy charges for up to the value allowed under the agreement. Tenants are notified of any such charges and are given 7 calendar days to respond through their Reposit account. If a tenant disagrees with the charges, they may formally dispute it by referring the matter to an independent adjudicator, which requires a £60 adjudication fee. This fee is fully refundable if the adjudicator considers the dispute valid or reduces the amount claimed. Reposit does not determine the outcome of any claim or act on behalf of landlords or tenants. Our role is to facilitate communication between both parties and provide access to an independent resolution process in line with the agreed terms. Regarding your comment about liability, each tenant listed on the tenancy agreement and Reposit account is jointly responsible for any valid end-of-tenancy charges. We can only include tenants who were registered and confirmed at the time of the agreement. We understand that these matters can be frustrating and are glad to hear you’ve referred your case to The Property Ombudsman. We will of course cooperate fully with any investigation. If you would like us to review your specific case details again, please contact us directly at hello@reposit.co.uk, and our team will ensure the matter is checked against the timelines and documentation under your agreement. Kind regards Reposit Customer Support Team
1/5
GoogleDo not use this company. They do not help you at the end of a tenancy. They are completely on landlords side. I took a room in a house share (1 other person who I never saw) from seeing photos only as I was in Belfast. I moved out of a property within less than 1 month as it was disgusting and uninhabitable. I suffered an injury on a rusty, badly broken tap. The landlord accepted me terminating the tenancy early but is now trying to claim for cleaning and mattress steam. The first 4 photos are the disgusting state it was in and the rusty broken tap and the other 3 the bedroom as I left it Decide for yourselves who is right and wrong! I am quite happy to discuss this in court I DID NOTIFY YOU THAT I WAS NOT ACCEPTING ANY CHARGES WITHIN THE CORRECT TIMEFRAME BUT YOU INSIST ON ME PAYING £60 TO DISPUTE IT WHICH I REFUSE TO DO!!!!!! SHOCKING SERVICE AND THE PUBLIC NEED TO BE AWARE!!!
Hi Kerry, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience. As outlined in our Tenant Terms and Conditions, tenants are notified of any landlord charges at the end of a tenancy and are required to respond through their online Reposit account within 7 calendar days. If no response is received within that period, the charges are deemed accepted, and Reposit will proceed with recovery in line with the agreement. In this case, you did not take any action or raise a dispute within the timeframes provided. As a result, the claim was processed in accordance with the agreed terms. We would also like to clarify that Reposit is an independent deposit replacement provider and does not act on behalf of either party in tenancy matters. We facilitate communication and, where necessary, provide access to an independent adjudicator for formal disputes, however, this process must be initiated by a tenant within the time limits set out in the agreement. We understand that moving home can be stressful and regret that you feel unsupported. However, we must operate strictly within the terms accepted at the time of sign-up to ensure fairness and consistency for all parties. Kind regards Reposit Customer Support
5/5
Google5-Star Review for Inventory Base I’ve been using Inventory Base for my property inventory business, and it has been an absolute game-changer. The platform is incredibly user-friendly, efficient, and packed with features that make property reporting seamless. The ability to customise templates, add high-quality photos, and generate professional reports quickly has significantly improved my workflow. The mobile app is especially useful, allowing me to complete reports on-site without hassle. Customer support is responsive and knowledgeable, always ready to assist whenever needed. Their continuous updates and improvements show they truly listen to their users. If you’re in the property management or inventory industry, I highly recommend Inventory Base, it’s an essential tool that saves time and enhances accuracy!
5/5
GoogleAbsolutely Fabulous service from the wonderful Consett Team. Thank you so much Kirsty. Sam and All 😍 …
Thank you Jude for taking the time to leave us a lovely review and thank you for choosing us as your trusted agent. Feedback is so important to us and to know that you have received fabulous service is great! Best Wishes Kirsty & The team at Consett.
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Your Move,'s Darwen office has 835 reviews across 1 platform: 835 on Google.
Your Move, Darwen is rated 4.6 out of 5 across all 835 reviews, and 4.6 out of 5 on Google from 835 reviews.
Your Move, Darwen, 7 Market Street, Darwen, Lancashire, BB3 1AZ.
