Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Smith Darlington won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotReally helpful staff nothing was out…
Really helpful staff nothing was out there way to help. Thanks for a smooth purchase
Thank you Ian for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat staff
Great staff, always kept in contact and very helpful with change, also exellent value for money, we would highley recommend their services.
Thank you for your review, it is greatly appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent service from the Darlington…
Excellent service from the Darlington Office. The whole team were brilliant from start to finish I would have no hesitation to recommend them for your purchase or sale. Forget the rest of the competition and come to the best for 100% satisfaction! Well done!
Thank you for your fantastic review of our Darlington team, we are very proud of them and the service they deliver. Kind regards, Mark
1/5
TrustpilotBeware
Terrible estate agent i had to deal with which should be avoided. Lies after lies they make things up their self instead of getting information from other party. They don't care what your health status is as to them money matters not you.
Hi Rockie, (2 July 2022 @ 8.26pm)If you would like to contact me at marksmith@robinsonsteesvalley.co.uk as I would like to know more about your comments and issues you have encountered. I haven’t been able to locate you from your user name in our records. We pride ourselves in looking after our customers and staff as you will no doubt see in the Trustpilot reviews. Kind regards, Mark Smith, Managing DirectorUpdate - Monday 5 July 2022 4.56pmThank you for your message I look forward to speaking to you tomorrow to look into your review. Update - Thursday 1 September 2022I have replied to you with a full investigation to your comments. Your solicitors are there to represent you and your purchase. I think you should contact them to ask the questions you need answering.Kind regardsMark
5/5
TrustpilotGreat service
Communication throughout the sales process was excellent. Smith & Friends did what they said they would do for the agreed price.Friendly and knowledgeable people.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and friends kept me more informed…
Smith and friends kept me more informed than the solicitors did well done thanks
Thank you Leslie for your 5 star review, it is greatly appreciate by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilotfriendly staff and sales department are…
friendly staff and sales department are excellent
Thank you Nizar for your 5 star review. Best WishesMark SmithManaging Director
5/5
GoogleProfessional service from start to finish. Helpful and efficient where it counts. Would recommend to anyone.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotA great selling experience
A great selling experience with the Darlington team, fabulous staff with a wealth of knowledge. Friendly guidance and willing to explain procedures.First class service from start to finish.
Thank you Denise for your review.Kind regardsMark SmithManaging Director
3/5
TrustpilotCommunication was poor after we agreed…
Communication was poor after we agreed a sale
Thank you Michelle for your review, If you would kindly email at marksmith@smith-and-friends.co.uk as I would like to know a little more about your comments and where we fell short of our standards on what we would expect. I greatly appreciate your time in writing this review.I look forward to hearing from you.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey kept me up to date with everything…
They kept me up to date with everything that appertained to our moving house and were helpful with any matters we raised with them.All in all, a first class job.Thanks go to all the team
Thank you John for your review of our Stockton team.Kind regardsMark SmithManaging Director
4/5
TrustpilotContacted me in the early stages of my…
Contacted me in the early stages of my purchase and kept me informed
Thank you for your review Mandy.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll the staff I have dealt with have…
All the staff I have dealt with have been professional and helpful. They have kept me informed at every point so I knew exactly what was happening and appear to have been in continual contact with my Solicitors to expedite all matters.
Thank you for your 5 star review Linda, we greatly appreciate your review. Best Wishes, Mark
5/5
TrustpilotVery helpful
Very helpful and kept me informed all the way
Thank you Leslie for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotVery helpful both in shop and over the…
Very helpful both in shop and over the phone will use again .
Thank you William for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were always really helpful
The staff were always really helpful, extremely friendly and kept us informed at all stages of the sale.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent professional service
Excellent professional service Will definitely use again.
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale of property was done efficiently…
Sale of property was done efficiently and quickly would recommend Smith snd Friends
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication by Joy in the …
Great communication by Joy in the sales section. She always chased things up and kept everyone informed so things moved along smoothly Experienced and professional
Thank you Angela for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic team work
Fantastic team work , great communication and very professional services selling my home with very minimal stress
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBailey and Mark have been amazing
Bailey and Mark have been amazing, after having viewed a lot of properties and dealing with other estate agents, they made things very easy and got us moved in very quickly 😀
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service
Excellent service, knowledgeable, most helpful and very friendly would certainly recommend Smith & Friends 🤗Thank youJoan Gibson
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
GoogleHad nothing but positive things to say about this place . Louise is absolutely amazing and so helpful. Any issue I have had has been resolved promptly and everyone is so friendly. Can t give them enough stars!
5/5
TrustpilotGreat Customer Service
The team have been amazing at keeping us up to date with everything throughout the process, which has been at times, very testing for various different reasons. Andrea and Victoria in particular have been great, so approachable and good humoured! Thank you!
Thank you for your review Emily, we greatly appreciate your kind words and both Andrea & Victoria and the team at Ingleby Barwick office will be delighted to read this review. Kind regards, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smith & Friends Estate Agents (Darlington) won Best in Postcode (DL3) at the ESTAS 2025 awards, its most recent.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
