Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
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Smith Darlington won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotIt is lovely to deal with a company who…
It is lovely to deal with a company who ring you periodically to keep you informed, even if nothing has changed. The staff were polite and knowledgeable and someone (a human no a machine) always answered the phone. Lovely affective and efficient company
Thank you Ms Gallagher for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
GoogleFantastic customer service,keeping me updated at all times during the process of my house sale,making my life stress free,always at the end of the phone if needed,will definitely be recommending to family and friends going forward .
Thank you
5/5
TrustpilotMade moving into my first flat a breeze
Chris handled my new rental very professionally and kept me in the loop the whole time. From start to finish I was kept up to date with exactly what was happening and what would happen next. Made my move into my first flat very simple and easy for me. Would highly recommend.
Thank you Baden for your 5 star review. Chris will be happy to read your kind words and review. Best Wishes, Mark
5/5
TrustpilotA very helpful and supportive team that…
A very helpful and supportive team that were very proactive/professional in ensuring a successful outcome of selling our house.
Thank you Christopher for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
GoogleGreat estate agents who helped us secure a lovely rental property. Easy to communicate with, and very professional. The Darlington office, and Olivia in particular, have made the process as smooth and stress free as possible.
Thank you
4/5
TrustpilotThey did all they could but should have…
They did all they could but should have chased the vendor more to get things done that they had promised to do.
Thank you for your review. If there is anything I can assist with please don't hesitate to contact me on marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service under some…
Excellent service under some challenging circumstances! Top notch staff, highly recommend them.
5/5
TrustpilotHeartfelt thanks
Professional, warm and welcoming and very good at keeping us in the loop of the progress all of the way through.
Thank you for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional and friendly.
Friendly staff, responsive, proactive and professional. Great photos of the property. I felt that my property sale was in safe hands.
Thank you Kim for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally smooth process.
Really smooth process.The team gave and requested regular updates throughout a particularly rocky sale process and made it as smooth as possible.Will use again, would recommend.Thanks again
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service
All the staff we dealt with have been fantastic.They are friendly and professional and nothing is too much to ask.
Thank you Jan for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from Stockton office
Great service from Stockton office. Dealt with my viewing request very quickly and offer process was good and always kept informed. Mortgage advisor was great with advice in a very unpredictable market. Happy with service and looking forward to complete in the New Year.
Thank you for your 5 star review of our Stockton office. Best Wishes, Mark
5/5
TrustpilotI would recommend you 100%
I would recommend you 100%You where so helpful and nothing was any trouble Thank you
Thank you Julie for your wonderful review. It is greatly appreciated by the team and I.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff at smih& friends were so…
The staff at smih& friends were so helpful and explained everything in detail and always had a smile for us.
5/5
Trustpilot...completion within one week..
I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services, provided in both a friendly and accessible manner. I have regained faith in solicitors. We have achieved completion within one week.
Thank you for your 5 star review. We greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotThe customer service is very good and…
The customer service is very good and they keep you informed of everything including changes in laws. The report was very comprehensive and showed us how our property is being used
Thank you John for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotWonderful Staff.
The staff at Smith and Friends of Marton where extremely helpful through out the process of selling my Fathers home and I would not hesitate to recommend them in the future.
Thank you Paul for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood communication and kept us well…
Good communication and kept us well informed. Received regular updates. The staff were amazing and really friendly and helpful.
Thank you for your 5 star review Laura, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent from start to…
Excellent from start to finish…Realistic Valuation…Attractive accurate photos & description of property….Video to emphasise unique location…Over 40 viewings with potential buyers..Kept updated with feedback and comments..Office staff all experienced and well trained…to secure completion as soon as possible..
Thank you Steve for your brilliant 5 star review. The team and I appreciate your kind words and thank you for using our services.Best Wishes Mark Smith Managing Director
5/5
TrustpilotGreat service friendly and kept well…
Great service friendly and kept well informed all the way through the process of selling
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
3/5
TrustpilotProperty well presented
Advertising photos good Sales team were good and always informative,but after sales team never kept you up to date unless you phoned asking for updates also never received a copy of our EPC report
Thank you for your review and feedback Lesley. Communication is very important to us and I am sorry you feel that we didn't keep you up to date during the sales process. The EPC report was forwarded to your solicitor. I apologise a copy wasn't sent to you for your records. If you do need a copy I can forward it to you. My email is marksmith@robinsonsteesvalley.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotI both purchased and let a property in…
I both purchased and let a property in Darlington through the now Smith & Friends agency and my experience has been extremely positive. The team are both professional and friendly.
Thank you Mark for your 5 star review of our Darlington team.Kind regardsMark SmithManaging Director
5/5
TrustpilotBuying and selling
The team at Darlington office was more than helpful during our five months process of selling and buying our second property would recommend using this estate agent joy cruddas dealt mainly with this so a great a big thank you to her x
Thank you for your review of our Darlington team and Joy, they will be delighted to read your review. Best wishes, Mark
5/5
TrustpilotVery friendly professional staff
Very friendly professional staff, always helpful and kept us up to date with each development.Our house sold within a couple of days of being on the market which was fantastic. Would definately recommend.Many Thanks
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smith & Friends Estate Agents (Darlington) won Best in Postcode (DL3) at the ESTAS 2025 awards.
