Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
4/5
Trustpilot4 Barle Close
Mark hodgson did a great job.He was very prompt in responding and understood our situation very well.Regarding our solicitor Eve conveyances…they were very slow in communication.They could have been faster and explained us the process better.We had send numerous emaiand make calls to get an answer.
Thank you for your review Sudeaksha, I note your comments regarding the solicitors. Kind regards, Mark
5/5
TrustpilotI appreciate the staff work hard and…
I appreciate the staff work hard and very punctual. I didn’t have any problems everything done in time.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing from day one to the finish
Amazing from day one to the finish. Very simple processes without collecting unnecessary bulky details like the other agencies who were not successful at the end. Very professional but yet very friendly and accommodating. I will recommend them 100% anytime any day.
Hi Julius, thank you for your review of our service. Kind regards, Mark
5/5
TrustpilotFormidable Team
Friendly staff who went out of their way and over and above their job description to ensure our sale and purchase was successful.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSuperb staff without them I would still…
Superb staff without them I would still be trying to move they did everything ,and the solicitor were slow so they pushed and pushed till we moved ,without there help I still be in my old home
Thank you Brian for your 5 star review, we are delighted we were able to assist you with your move.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service would use again
Great service. Used twice now and staff are wonderful. They keep you informed every step of the way. Sold quickly and were proactive. I would highly recommend
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFrom start to finish of buying the…
From start to finish of buying the property.
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service, purchased two houses recently with the agents at the Stockton branch and it’s been seamless! I will also be asking them to handle the management of my property portfolio. Jaynie and Claire have been fabulous. I would recommend this branch for any property related business.
Thank you Neel, I greatly appreciate your review of our Stockton team, Jaynie and Claire will be delighted to read your review. Kind regards, Mark
5/5
TrustpilotAll way very professional and honest…
All way very professional and honest with there advice and quick to deal with any problems and help with a smooth sale
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale support.
With our property which was sold in Skerne Way Darlington, your company provided excellent support during the legal process, constantly providing updates and contacting thr buyer and legal teams, without being promted.
Thank you for your 5 star review. Greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from start to finish.
I couldn’t have asked for anymore from Smith & Friends, loved dealing with Claire and Lindsey !
Thank you for your review of our Stockton team, in particular Claire and Lindsey.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience
Everyone at smith & friends has been very kind, professional and helpful. I would definitely use them again in the future.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotI've received better periodical reports…
I've received better periodical reports than my last agents. Although a lot of my requests aren't being followed up and I'm having to chase them to resolve items.
Hi Jonathan, thank you for your review, I have asked Mark Hodgson to look into the follow up issues and report back to me. In the meantime if you wanted to contact me personally you can do so at marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotMarton branch
The team at the Marton branch handled the sale of my parents house perfectly.
5/5
TrustpilotCommunication was brilliant
Communication was brilliant, always answered the phone and were very helpful with any question we had.
Thank you Hannah for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for all your help and…
Thank you for all your help and support. It’s been very important to look after our tenants who are very loyal and thank you for the outstanding service.
Thank you Richard for taking the time to write this review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVal Wainwright has helped us with a…
Val Wainwright has helped us with a rental property for many years. Her professionalism and expertise on all aspects made it easy to deal with.
5/5
TrustpilotLovely and easy process with renting a…
Lovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done!Great company all round. Thank you!
Thank you Jodie for your 5 star review of Chloe and our Ingleby Barwick office. It is greatly appreciated by us all.Kind regardsMark Smith Managing Director
5/5
TrustpilotVery good Estate Agents to deal with
Very good Estate Agents to deal with. Communication was courteous and professional.
Thank you Dan for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service all round
Excellent service all round. Very friendly, experienced and knowledgeable staff. Was a pleasure from start to finish.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful team with excellent…
Very helpful team with excellent communication. I would definitely use Smith and Friends in the future
Thank you for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotI was always treated well and valued…
I was always treated well and valued when i had to ring or email the Darlington branch. They always tried their best to reassure me when I was a bit anxious as the last time i moved was over 40 years ago.
Hi Lynn, thank you for your 5 star review of our Darlington team. I hope you're settled in your new home. Best Wishes, Mark
5/5
TrustpilotFantastic hartlepool branch nicola…
Fantastic hartlepool branch nicola richard and all the staff two houses i sold at same time the team is the best ever sorted problems out promptly had lots on my part nothing was any trouble
Thank you Susan for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Letting agents
I have worked with this company in their capacity as letting agents and estate agents. I have always found them to be responsive, flexible, professional and knowledgable.
Thank you Zoe for your 5 star review.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smith Darlington won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Yes. Smith & Friends Estate Agents (Darlington) won Best in Postcode (DL3) at the ESTAS 2025 awards.
