Smith & Friends Estate Agents (Darlington) reviews

★★★★★ 5/5

Trustpilot

Very friendly and helpful took time to…

Very friendly and helpful took time to listen and explain things

Pamela · 26 July 2024

★★★★★ 4/5

Trustpilot

Quick responses and willingness to…

Quick responses and willingness to problem solve.

Rich · 30 September 2024

★★★★★ 5/5

Trustpilot

Thank you for being Letting Agent of…

Thank you for being Letting Agent of the year. Thank you for your patience and looking after our family of loyal tenants.

Richard · 10 December 2023

★★★★★ 5/5

Trustpilot

Excellent from start to finish

Excellent from start to finish. Communication strong and they really care about what it feels like as the seller and buyer.Highly recommended

Angela · 9 December 2023

★★★★★ 4/5

Trustpilot

A very efficient friendly service

Very helpful friendly staff who kept me updated throughout the sales process.From the valuer to the office staff they were very professional.

Jan · 9 December 2023

★★★★★ 1/5

Google

Booked an appointment to view a property made one which was good and all get to the place only to find can not get in to said property as the lock is broken which is unlucky as the type of lock can brake but to add insult to injury the lock has been acting up for 3 weeks yet they did nothing to fix it get told they will call me to re arrange an other viewing once the door lock is fixed go away happy call a few days latter to ask if the lock has been fixed and if i can book a viewing first call they say still waiting for a lock smith and they will arrange for every one who went but couldn't see once done few more days still not heard any thing so i gave them a call only to be told by some one with the charismatic skills of a dead fish to tell me its all ready been let out i ask why was i not told only for her to say oh sorry . will never trust or use them ever would it kill them to send me an email or a text to call themNegativeProfessionalism

Mark · 23 October 2020

★★★★★ 1/5

Google

I would not recommend to use these estate agents and if I could give a zero star I would. I wanted to rent a property took a number of calls and emails to get a viewing but let this go due to the current situation of covid 19. However this continued and took me over a week before I got anywhere to be able to apply for the house I wanted to rent. The application went through fine and I asked if I had got the property and they said would contact the landlord to see if they were happy to proceed and they would get back to me. The only way I found out I had not got the house was finding the house being advertised online by a different estate agent and they have not once had the respect and courtesy to call or email me to explain why this has happened. Damn right disrespectful and disgusting behaviour I think their customer service skills need a hell a lot of improvement.NegativeResponsiveness, Professionalism

Naomi · 23 October 2020

★★★★★ 5/5

Trustpilot

Working with Smith and Friends

As always. Excellent result Regular updates as the sale progressed and an all round professional service throughout

Terry · 20 March 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, tricky completion, girls in the office made it a lot easier to sort out. Helpful, pleasant and efficient

Lpoo · 16 January 2024

★★★★★ 5/5

Trustpilot

Staff are easily accessible and respond…

Staff are easily accessible and respond in a promptly manner. Jaynie from the Stockton offices has been kind and friendly the times we have interacted. I've had a positive experience so far.

Maria · 24 February 2023

★★★★★ 5/5

Trustpilot

Excellent managing agent

Very responsive, friendly and professional.Great managing agent. Been with them for about 3 years and they have consistently provided best in class service.

Mohamed · 2 November 2023

★★★★★ 5/5

Trustpilot

Robinson office Darlington

My sister and I used the Darlington Office to sell our house and found the whole team were efficient and friendly from start to finish. We would not hesitate in recommending them to others.

Malcolm · 1 December 2022

★★★★★ 5/5

Trustpilot

Great Estate Agent..

First class service from this estate agent! Friendly staff who communicated with me frequently from the beginning...great marketing of my property and the sale went smoothly...highly recommended!!

Mr · 5 July 2023

★★★★★ 5/5

Trustpilot

Great experience as a buyer

Great experience as a buyer. The team kept me updated with all developments and answered queries timely and efficiently. Great friendly service which is what you need at a time of stress like moving. Well done Team Darlington.

Sharon · 27 May 2022

★★★★★ 5/5

Trustpilot

Selling 2 properties

Great to deal with from start to finish, honest and realistic about what asking price to go for, good communication and pushed solicitors to complete right throughout the last bit.

Mark · 27 March 2023

★★★★★ 5/5

Trustpilot

Very good service

Very good service. Excellent communication. Pleasant and helpful staff.

Stephen · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you so much!!

Thank you so much for selling our home. From start to finish the process as been so easy and it’s been a pleasure having you as our estate agent. We can’t thank you enough!

Laura · 4 November 2022

★★★★★ 5/5

Trustpilot

Warm welcome

Always greeted with a smile and a warm welcome when dealing with the Stockton office.

Of · 20 March 2024

★★★★★ 5/5

Trustpilot

Efficient and Attentive

Friendly, efficient and customer focussed with staff going above and beyond to help their clients.

Mr · 20 March 2024

★★★★★ 5/5

Trustpilot

Amazing customer service

Amazing customer service, made the moving process very easy and fast

Courtneey · 31 May 2024

★★★★★ 5/5

Trustpilot

Very helpfull since i had never bought…

Very helpfull since i had never bought a propertyAnswered all my questions Went above and beyond their jobs to helpEasy to get hold of never put on hold or told they would contact you later

Valerie · 7 August 2022

★★★★★ 5/5

Trustpilot

Friendly efficient staff

Friendly efficient staff , our sale was from a lost relative and they made sure we had no stress - they did everything 🫶

Ward · 11 August 2023

★★★★★ 5/5

Google

Excellent service couldn’t fault entire team. Very professional and very helpful. Couldn’t do enough to have a sale of a house

Christopher · 23 October 2023

★★★★★ 5/5

Google

Great service as always from Sally, Olivia & the team.

Chris · 9 June 2024