5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property from this branch.
Trusted Agent profile · Darlington
Smith & Friends Estate Agents (Darlington) reviews
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
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Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Awards
Industry awards
Smith Darlington won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: DL3, Sales
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic company
From the first meeting with the valuation guy to the completion I couldn't have asked for a better service. Great communication from their team throughout. Thank you for making a stressful time a little easier.
Agent replied · 23 October 2024
Thank you Angela for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service
Great service. Lindsey was very efficient and helpful throughout.
Agent replied · 23 October 2024
Thank you for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotThe staff were friendly helpful and…
The staff were friendly helpful and kept me informed of every step along the way. They delivered what they promised at the outset and I would highly recommend them.
Agent replied · 23 October 2024
Thank you Mrs Robinson for your 4 star review of our team and service.Kind regardsMark SmithManaging Director
5/5
TrustpilotDarlington branch
Really helpful friendly staff go above and beyond. Really amazing communication via phone,email and in person. The Darlington branch were amazing when we bought and sold a property through them will be using them again cannot recommend them enough.
Agent replied · 23 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotJOY AT THE DARLINGTON OFFICE WAS VERY…
JOY AT THE DARLINGTON OFFICE WAS VERY EFFICIENT AND ALWAYS ANSWERED QUERIES/PROBLEMS STRAIGHT AWAY, SHE IS A CREDIT TO YOUR BUSINESS. ONLY PROBKEM IS THE PEOPLE WHO ARE SUPPOSED TO FETCH THE SALE BOARD WHICH IS AT THE FRONT OF OUR NEW HOME BUT APPARENTLY THEY TRIED TWICE AND COULDN'T FIND, TOLD JOY TO GET THEM AN APPOINTMENT WITH SPECSAVERS.
Agent replied · 23 October 2024
Thank you for your review Denise, Joy will be delighted to read your kind words. I hope the board issue has now been resolved? Kind regards, Mark
5/5
TrustpilotLindsey had a very trying time with the…
Lindsey had a very trying time with the buyer but she kept be updated at all times very helpful and professional
5/5
TrustpilotAmazing Service and Staff
Andrea and Victoria have been so fantastic throughout my house purchase journey. I’ve very rarely had to chase for updates (unlike some of my friends/family have with other agents!). Always friendly, understanding and willing to chase up solicitors when you need. Can’t thank them both enough for taking the stress out of the process and making it a pleasure.
Agent replied · 23 October 2024
Thank you, Laura, for your review. It is greatly appreciated, Kind regards, Mark
5/5
TrustpilotJoy was lovely
Joy was lovely. Very patient answering my questions and following up with the seller.
Agent replied · 23 October 2024
Thank you for your review Christie, Kind regards, Mark
5/5
TrustpilotAlways a "5star service" provided
In my many dealings with the Stockton office, I have always received a "5star service".Despite all of the last 18 months stop/start disturbances, I have found that all members of the team have continued to give their best through these troubled times.All of which I am sure will continue under the guiding hand of Mark as they lay the foundations of the new business.
Agent replied · 23 October 2024
Thank you for your kind words and lovely review of our Stockton team Gordon.Kind regardsMark
5/5
TrustpilotExcellent service with tenant find!
Excellent service again from Olivia in the Darlington Office, helping me find tenants for my property and managing the referencing and moving in processes!Very pleased and will happily use Smith & Friends in the future and recommend them to others....
Agent replied · 23 October 2024
Hi Andrew, Thank you for your 5 star review of our Darlington office and Olivia. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent customer relations
Excellent customer relations, we were kept informed all the way through our buyers journey. Staff dealt with out occasional frustration with onward chain with professionalism and understanding. I couldn’t fault our experience with Smith & friends. Thank you
Agent replied · 23 October 2024
Thank you Sue for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotI have been extremely happy how Smith &…
I have been extremely happy how Smith & Friends Estate Agents have looked after my property. At all times very professional and friendly, I would recommend them if you are wanting them to let out your property in the rental market.
Agent replied · 23 October 2024
Thank you Mr Peppert for your fantastic review. We greatly appreciate your kind words.Kind regardsMark Smith Managing Director
5/5
TrustpilotGreat communication and attentiveness…
Great communication and attentiveness to my parents needs. Both in care home, however the service provision remained sensitive to their every wish and concern
Agent replied · 22 December 2024
Thank you Adrian for your 5 star review it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFriendly & helpful
Nice friendly people who keep abreast of the selling and buying processes and keep you informed every step of the way
5/5
TrustpilotUsed them a few times now
Hi have used Smith & friends a few times now and found them excellent . Kept me up to date with progress and if things were slow they would speed things up . Excellent service all round
Agent replied · 23 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmiths & Friends estate agents helped…
Smiths & Friends estate agents helped me to sell my property. They were very efficient and I would use them again.
Agent replied · 22 December 2024
Thank you Lisa or your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were great
The staff were great. Always friendly & had time for you. Elaine usually put me right when things got a bit difficult she had most of the answers.Well recommended.
Agent replied · 23 October 2024
Thank you for your review of our Middlesbrough team in particular Elaine. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe experiencegreat experience with smith and friends…
The experience with smith and friends was good because they kept us informed all the way till the end of what was happening. Would definitely recommend them to others.
4/5
TrustpilotFriendly, helpful staff
Would of been 5 stars because the staff were so friendly and kept us informed. But sadly dad passed away during the process so it's a little upsetting when he's still on this email.
Agent replied · 23 October 2024
My sincerest apologies Lesley and my condolences to you and your family. I will make sure the email has been removed. Please would you email me at marksmith@smith-and-friends.co.uk and I shall confirm this has been completed.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and friends sold my house for me…
Smith and friends sold my house for me constantly on the phone with updates was never worried very professional would definitely use again thank you for swift stress free sale brilliant 5star from us
Agent replied · 23 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotA huge big Thanku to Victoria who went…
A huge big Thanku to Victoria who went above and beyond to help us get the property we wanted few hickups along the way but was kept informed every step of the way . We are so excited to be starting our new married life in our lovely home lots of love mr & mrs Derek smith xxx
Agent replied · 23 October 2024
Hi Mr & Mrs Smith, firstly congratulations on your marriage and your new home and also for the lovely review of our Ingleby Barwick office and Victoria. Kind regards, Mark.
5/5
GoogleExcellent costumer service !!!Very professional friendly and helpful staff 👌 If you looking for a house to let or buy I can highly recommended. Number 1 Estate Agents in Darlington !Love it ! …
Agent replied · 22 October 2024
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotI used the Darlington branch for the…
I used the Darlington branch for the sale of my property, they were extreamly helpfull and very professional from start to finish, a big shout out to michelle who assisted us at the begining of our journey and Joy who assisted us until compleation they also have a good mortgage advisor too.would defo recomend using Darlington branch.
Agent replied · 23 October 2024
Thank you Elaine for your lovely review of our Darlington team. I know they will be delighted to read this, I greatly appreciate your time to write this review. Kind regards, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smith & Friends Estate Agents (Darlington)
Has Smith & Friends Estate Agents (Darlington) won any awards?
Yes. Smith & Friends Estate Agents (Darlington) won Best in Postcode (DL3) at the ESTAS 2025 awards, its most recent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
