Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Smith Darlington won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing experience
Had a great experience with Ellie over at smith and friends she was really helpfull and proactive in finding me a suitable home in Inglesby. Would recommend her and the real estate agency to anyone who wants to buy or rent.
Thank you Dr Abdullah for your review of our Ingleby Barwick office and in particular Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service at the Darlington…
Excellent service at the Darlington branch. They provided guidance and advice when needed. A special mention to Katherine and Joy.
Hi Abigail, thank you for review of our Darlington team. Best Wishes, Mark
5/5
TrustpilotEverything was so quick and easy from…
Everything was so quick and easy from start to finish would highly recommend.
Thank you Mr & Mrs Richardson for your 5 star review, it is appreciated by us all.Kind regardsMark SmithManaging Director
1/5
GoogleEmailed three times over the course of a week and a half; once on their website and twice on Rightmove to book a viewing of a property and got no reply. Rang up to try and book a viewing only to find no one answered the phone.
UPDATE 5.22pm 2 Feb 2024 Dear Rouge Fox, As I haven't received an email or call I shall be disputing this review to Google as I cannot verify your name or details. My phone will be on all weekend if you wish to contact me. Kind regards Mark Smith Managing Director UPDATE 7.50am 2 Feb 2024 Having checked my email I still note email from yourself. I have checked through the office voicemails and there is no recording of a viewing request that hasn’t been responded to. I would like to speak to you to resolve this matter. You can either email me or call me personally on 07977 220658. Mark Smith Managing Director Hi Rouge Fox, please can you email me with your details so I can look into this matter for you. We don’t have any emails from Rouge Fox so would appreciate an email to me personally. marksmith@smith-and-friends.co.uk Mark Smith Managing Director
5/5
TrustpilotFantastic company
Great communication, made the whole process really easier. The welcome box was a nice touch and my daughter loved the chocolate milk. Would recommend smith & friends, especially andrea. Thanks for everything again
Thank you Adam for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotI recommend Smith and Friends,I am a tenant
I recommend Smith and Friends,I am thoroughly impressed by their dedication,professionalism and efficiency.They demonstrated excellent communication skills ensuring that i was informed at every stage of the rental stage.Their attention to detail and commitment to delivering outstanding customer service truly set them apart in the real estate industry
Thank you for your 5 star review which is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful, polite and seamless experience from Smith and Friends. Maintained good contact throughout the process and any questions were answered swiftly.Would highly recommend this company and Nikki who I dealt with to anyone looking for help in the property market.
Thank you David for your review, it is greatly appreciate by Nikki and our Middlesbrough team.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery professional
Professional people who know the business. Always approachable and willing to answer any questions that may crop up. I was allocated one person from your office to deal with my case from beginning to end. Stress free. I would definitely recommend you to friends and family in the future. Well done.
Thank you Mrs Bellerby, we greatly appreciate you taking the time to write such a positive review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends go above and beyond!
Smith and Friends provide outstanding service and support. The Stockton teams’ professionalism, dedication, and attention to detail made the entire selling/buying process smooth and stress-free.The expertise and guidance from staff was invaluable, we couldn't have asked for a better experience. Would highly recommend!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service, on point!
Special mention to Chris Swanson in being super efficient, professional and extremely patient throughout the process! Would definitely recommend!
Thank you Zaheer for your review, Chris will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotFrom going in they were helpful &…
From going in they were helpful & friendly & made everything seem so easy. When the first sale fell through they got straight back on it & sold the property again the very next day.
Thank you Mrs Donkin for your 5 star review.Best WishesMark Smith Managing Director
5/5
TrustpilotBecky and Steffi were absolutely…
Becky and Steffi were absolutely fabulous at robinsons. Can’t thank them enough. Very efficient and great communication throughout. Would highly recommend robinsons!
Thank you for your review Kat.Best WishesMark
5/5
TrustpilotChris was brilliant throughout the…
Chris was brilliant throughout the process from enquiry to signing tenancy agreement. Timely communication and friendly manner.
Thank you Chantal for your 5 star review,Kind regardsMark
5/5
TrustpilotHelpful
Helpful, Steph in particular went out of her way to chivvy things along when my solicitors appeared to be dragging their heels. Steph gave me a lot of support with what was, for me, a very stressful purchase.
5/5
TrustpilotJoy was excellent
Joy was excellent. She communicated effectively and completely understood my position.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat people who work there
Great people who work there, they all help and work with each other, great team work, always on hand to assist any issues, keep you in the loop with the progress of sale/buying property.
Thank you Paul for your 5 star review of our Stockton team, your review is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are exceptional
The staff are exceptional. Since 2015 the staff have been brilliant at the Darlington office. They are friendly, knowledgeable and always professional in their approach to resolving issues and dealing with tenants. Thank you for all you have done over the years.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFirst time buyer experience
As a first time buyer, buying a house on your own is scary stuff! However Joy in the Darlington office was an absolute gem. She kept things moving forward, she responded to queries quickly, she kept me updated on progress and overall the start to finish process was so much easier than I imagined.
Thank you Karen for your fantastic review. We greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent service
They came and gave me a valuation, I did get other valuations but some were a bit low, we got the photos taken and it went on the market, had my 1st viewing 2 days later and it sold for full asking price. The commission they charged was a lot less than so.e of the other Agents
Thank you Julie for your 5 star review, we greatly appreciate your time to review our service. Best WishesMark SmithManaging Director
4/5
TrustpilotI let a flat through Smith and Friends…
I let a flat through Smith and Friends in a full management contract, my main contact - Nikki, is always friendly and endeavours to resolve any issues or answer any questions in good time, it is always a pleasure to speak to her.
5/5
TrustpilotQuality service
Paige has been extremely helpful and the process has been a fast one from seeing the property to moving in.Thank you
Hi Adrian, thank you for your review and kind words, I will make sure Paige is aware of your review.Kind regardsMark
5/5
TrustpilotFriendly staff
Friendly staff, nothing is ever too much trouble. During the selling process they kept me updated and worked over and above their service levels at times so I would recommend Smith&Friends to anyone thinking of selling their property. Definitely a five star service.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFirst time using smith and friends and…
First time using smith and friends and I've had an absolutely amazing experience specifically with nikki. I was moving into the area from 4 hours away and nikki made the process stress free and smooth.
5/5
TrustpilotExcellent
Excellent, professional & friendly service. Sally is a true asset to your Darlington branch!
Thank you for your review Mrs Hartwell, Sally is a valuable member of our team who we value.Thank you for kind words.Best WishesMark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smith & Friends Estate Agents (Darlington) won Best in Postcode (DL3) at the ESTAS 2025 awards, its most recent.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
