Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
Yell10 out of 10 service
I would just like to say from the start of our journey purchased property , Katherine Was amazing she was so helpful went above and beyond in guiding me and my husband cannot thank her enough credit to the buisiness , Also joy was amazing so helpful cannot thank her enough again always kept in touch , I wish I placed my property on with them , I will definitely recommend to anyone buying or selling 10 out of 10 ,
Thank you Daniel
5/5
TrustpilotSale of property
Dealt with everything from start to finish without any need for me to do anything. Selected potential buyers, overseeing property viewings, shortlisted buyers, and coordinated solicitors. Nicola Middleton was especially helpful.
Thank you Graham for your review.Kind regardsMark Smith Managing Director
5/5
TrustpilotVery helpful
Very helpful, fast turn around. Went the extra mile. Highly recommend
5/5
TrustpilotProfessional and helpful staff
Professional and helpful staff. Kept us up to date at all times
5/5
TrustpilotAbsolutely brilliant service from…
Absolutely brilliant service from beginning to end nothing too much for any of the team, but both Joy and Louie were outstanding. Would use them again in a heartbeat.
Thank you Christopher for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAbsolutely outstanding!
Thank you for your 5 star review of our Hartlepool office, they will be delighted to read your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAll staff were helpful and friendly
All staff were helpful and friendly. Special thanks to Suzanne who carried out the valuation, Katherine who guided us through the negation stage and Joy who got us over the line!
Thank you for your 5 star review of our Darlington team, we all really appreciate your time to review our service.Best WishesMark SmithManaging Director
5/5
TrustpilotWent above and beyond
Went above and beyond. Craig Purkis' excellent advice on the best price to sell the property for a quick sale. Rachael, Catherine and all the sales team kept me informed every step of the way. Liaised with both my solicitor and the buyers. Many thanks to all the team at Smith & Friends.Gavin and Lynda
Thank you Lynda for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotHi,i write this to thank Robinson…
Hi,i write this to thank Robinson letting group to help me to find a better house for us.The services were wonderful, especially from Paige, the letting property manager.My husband and myself are really happy and greatful with their whole services.Its really appreciatable.
Thank you for your review.Best WishesMark
5/5
TrustpilotGreat service
Claire has been very helpful and really keep us informed and communicated with us every step of the way, and today she is still supporting us to get some jobs done in the house and garden, real credit to the team.
Thank you Terry for your 5 star review and kind words about Claire Etheridge. Claire has been with us 15 years and an integral part of our Stockton and Property Management team. Kind regards, Mark
1/5
GoogleI wanted to rent a house in Darlington. They delayed it 5 weeks until, finally, they seny the video. In the video the house was fine. I applied for it and no answer. I called them and they said it's gone.During the 5 weeks of waiting they said tomorrow or next week or Friday the video for the house will be ready and sent out to all the people interested. At what point I wanted to rent the house only based on pictures and they said no because they would like to sent the video to everyone to be fair for all of us. No fairness as they rented it straight away with no chance for me. 2 weeks later they sent messages if we are still interested because it's available again. Strange isn't it?! I wasn't interested anymore because started to be suspicious. One friend, which applied with me for the same house, book a viewing for it. The house is horrible. Needs to be redcorated as doesn't match with the pictures. Definetely is the worst agency I ever dealt with. Not to tell we had to apply at least 2 times because they were losing our data.. Was a totally nightmare. Don't trust them!NegativeQuality, Professionalism
3/5
TrustpilotThe length of time it took .…
The length of time it took,was advised by Smith and friends on a solicitor to deal with the paperwork took their advice wouldn't advise anyone to use either of the SERVICES, it took 7 months from start to finish to deal with one property with no chain , RIDICULOUS.MARCH TO SEPTEMBER 6TH .
Thank you Mrs Huggins for your valuable feedback. I have a meeting with our solicitors panel and I shall be personally looking into why this took from sales being agreed on 16 April to completion (99 working days), As with all property sales there is more than one party responsible for making the transaction move forward. My apologies for any delays caused by the solicitors involved.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood people's person.
Keeping me up to date with new properties on the market.My rent application going through was a very big applause for me. Chloe was with me all the way. Thank you very much Chloe Wardingham.
Thank you Siba for your lovely review of Chloe in our Middlesbrough office. Kind regards, Mark
5/5
TrustpilotVery good and helpful staff
Thank you for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
5/5
TrustpilotExceptional service
I recently sold a property using Smith and Friends estate agency. Louie,Joy and Michelle from the Darlington office were extremely helpful at all times and kept me fully informed at all times. There input was exceptional and far better than any other estate agent which I have used in the past. I can highly recommend and will always recommend to my friends.
Thank you Mr Bowman for your wonderful review.Our Darlington team will be delighted to read your kind words.We greatly appreciate you choosing us as your Estate Agent of choice.Kind regardsMark SmithManaging Director
5/5
GoogleExcellent service !!!! Everything was done in a concise and stress-free way! Thank you Robinson!
Thank you Cynthia for your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotWe were well looked after by the whole…
We were well looked after by the whole team at ROBINSONSA special mention to Joy Cruddas who kept us updated throughout the sale to completion Thanks again
Thank you Bernie for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you
Just a message of thanks to all staff at the Marton branch, in particularly Nikki, who helped my granddad after a nasty fall outside of the office and assisted him while waiting for an ambulance. Your kindness is greatly appreciated.
Hi Faye, firstly we wish your Grandad a speedy recovery and I know the Middlesbrough team are sending their best wishes too. Thank you for your review. Kind regards, Mark
5/5
TrustpilotGood attention from your business
Thank you Mr Mcgee for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat service
Through a difficult time selling my deceased Mothers house Manj and Andrea at Smith and Friends have been fantastic. Wasn’t an easy situation as I live 260 miles away and even though we had the sale fall through a few times they both were great, never being anything but positive and supportive. Highly recommended.
4/5
TrustpilotAmazing service throughout
Thank you Maddie for your review of our Ingleby Barwick office in particular Andrea. Kind regards Mark Smith Managing Director
5/5
TrustpilotThanks to Joy fpr progression my…
Thanks to Joy fpr progression my purchase of Eastbourne Road which such patience. Would definately reccommend her and the Darlington team.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotComùnication
Amazing staff and follow-ups
Thank you Kevin for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotSmith and Friends have been fantastic
Smith and Friends have been fantastic, the team's very professional and helped me to buy my first home. The procedure from start to finish went so smoothly keeping me informed every step of the way. If I was to ever buy another property will definitely try to go through Smith and Friends again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
