Brown & Merry Tring reviews in Dacorum

★★★★★ 5/5

Google

I had a great experience with Brown and Merry estate agents when renting my new home. They were professional, knowledgeable, and always available to answer my questions. They helped me find a property that perfectly matched my needs and budget. The entire process was smooth, and they provided valuable guidance throughout. I highly recommend Brown & Merry and to Ellie and Emily thank you for being so efficient and understanding.

Tony · 10 November 2023

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Google

I had an amazing experience working with Vickie, from the viewing till tenancy agreement it was smooth sailing thanks to her. Very warm, knowledgeable, professional and helpful through out the process, had answer to all my queries and questions which made me feel at ease from the start. Made the entire process smooth & stress free Thank you for your support Vickie, you were amazing x

Rooshin · 3 June 2025

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 5/5

Google

We’ve just exchanged on a house in Tring being sold by Brown & Merry and it was a pleasure to deal with the team there. From the initial viewings with Charlotte, to the regular updates from Jamie (and Yvonne whilst Jamie was away) regarding the chains progress. We’d highly recommend using their services!

Adam · 10 November 2023

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Google

We are currently in the process of selling our 91 year old mother’s house which is extremely stressful for her and her family. Our mother has had to go into a care home and to be close to one of her children she has moved from Tring where she’s lived for over 50 years. Right from the start Brown & Merry understood how difficult we were going to find the whole process and from initial contact with Alan, the Branch Manager, and since with Sylvie as lead Negotiator, we have received so much support and empathy. Sylvie has been particularly helpful and efficient, is always friendly and professional. She goes out of her way to update us fully at every stage and we feel reassured that she’s helping us to keep an eye on our mother’s house as the family are not on hand. Thanks to Sylvie we are now very happy to have a firm proceedable offer and the prospect of a fairly early completion. We are very satisfied indeed with the service she is providing and are sure she does the same for all her clients. She is very definitely an asset to the team. T.S., Awbridge, Hants 8/4/2019 We have just completed on the sale of our 91 year old mother’s house and on behalf of all her family I want to thank everyone at Brown & Merry for making the whole process as painless as possible. We’ve previously thanked the sales team for their part but on this occasion we want to say a very big thank you to Yvonne who has gone out of her way to keep us posted on progress. She is such an asset to the Tring branch and her friendly and personal approach has been very much appreciated. Thank you Brown & Merry for being so professional and person centred. T.S., Awbridge, Hants.

Tessa · 11 November 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Google

Dear Yvonne Following the exchange of contracts last week I just wanted to email to say a big 'Thank you' to you and your team for all your help throughout the process. Although as the buyers we were not directly your client I found you very helpful and supportive. It was very helpful to be able to talk things through with you and felt you saw things from all angles. You helped mediate regarding the fixtures and fittings and without your help I think this could have been more of a sticking point and prolonged if left to the solicitors. You were always very efficient in your communication and this was much appreciated You and your team, particularly Jamie and a young lady who showed us round on one occasion (sorry her name escapes me) were all very professional, conscientious and helpful. Following a recent and very poor experience with a London estate agent you have restored my faith!

Amanda · 11 November 2018

★★★★★ 5/5

Google

We were on the hunt for quite a while for a 4 bed rental in Tring. Found a beautiful home with Brown&Merry. Jo and Emily were great throughout the whole process. All I can say about Emily is that we left her office after picking up the keys to the new property and my husband said: " I wish she was my employee !" and he's not easy to impress !:) Always helpful and smiling. Nothing seemed too much for her from the day she showed us around the property until handing the keys over, she made everything feel so smooth and straightforward, couldn't recommend Emily enough! Very knowledgeable and helpful. Thank you both so much! Enjoying every minute at the new house guys.

Ana-Maria · 11 November 2018

★★★★★ 5/5

Trustpilot

Good experience, professional staff

I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry

Andrei · 26 April 2021

★★★★★ 5/5

Google

Yvonne Nichols was so helpful and supporting in the process of purchasing my property. Thank you Yvonne.

Shaun · 10 November 2023

★★★★★ 5/5

Google

Emily and Jo were fantastic from day 1. They were polite and consistent, and always went the extra mile to make sure things were as simple and straightforward as possible. When we popped in to collect the keys on Saturday, Emily was polite and thorough, even though she was obviously having a very busy day! We never felt rushed or looked over; we felt very valued. Thank you for helping us find our perfect flat. :)

Briony · 11 November 2019

★★★★★ 5/5

Google

Excellent agency on the lettings side. Had the pleasure of dealing with Ellie, Emily and Joanne. They made the whole process smooth and stress-free, both for the initial moving in process as well as moving out / handover. Thanks for all your help.

Phil · 24 November 2024

★★★★★ 1/5

Trustpilot

INCOMPETENT

I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.

Malcolm · 19 March 2025

★★★★★ 5/5

Google

We instructed Brown and Merry in Tring to sell our property in Silk Mill Way. The sales team were fantastic in keeping us up to date with viewings. A special thanks goes to Yvonne who was brilliant with getting the sale across the line when having to support the buyer with delayed solicitors. Many thanks for a pain free experience!

Sterling · 14 January 2024

★★★★★ 5/5

Google

We were looking for a new home for us and were lucky finding Ellie McKeown who helped us. Nothing was to much trouble for her whether arranging an extra viewing or answering all of our questions in person or extremely quickly via email.

Anna · 26 October 2024

★★★★★ 5/5

Google

Jamie advised us on the sale in a difficult market and found buyers very quickly. He then checked out the whole chain and reported weekly on progress in order to satisfy our time requirements. We don’t think that we would have exchanged and completed without Jamie being on top of the transaction at all stages. Excellent work and very highly recommended.

Neil · 10 November 2023

★★★★★ 5/5

Google

It’s refreshing to be on the receiving end of a human first experience when renting a property. Brown & Merry in Tring, more specifically, Ellie M has been outstanding. Professional & personable, Ellie & the team have been fantastic to rent though. I’d thoroughly recommend Brown & Merry moving forward.

M · 12 June 2024

★★★★★ 5/5

Google

It’s refreshing to be on the receiving end of a human first experience when renting a property. Brown & Merry in Tring, more specifically, Ellie M has been outstanding. Professional & personable, Ellie & the team have been fantastic to rent though. I’d thoroughly recommend Brown & Merry moving forward.

Mr · 11 June 2024

★★★★★ 5/5

Trustpilot

i registered with brown and merry over…

i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .

Jane · 15 July 2024

★★★★★ 5/5

Google

Ellie Mckeown, was a pleasure throughout the entire process. She assisted us and was a great bridge between us and the landlords. She honestly went out of her way to ensure that we settled into our new home. Thank you

Poelano · 2 November 2024

★★★★★ 5/5

Google

Looking for a new home can be daunting at times. Huge thanks to Ellie of Brown and Merry for taking care to hear my needs and find us the perfect home. Prompt viewing and we were able to finish paperwork. Great company overall

Carol · 10 November 2023

★★★★★ 1/5

Trustpilot

When a property management company…

When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!

Olga · 19 November 2025