Trusted Agent profile · Dacorum
★★★★★
386 reviews across 2 platforms
41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
Brown & Merry's office in Dacorum, at 41 High Street, is rated 4.3 out of 5 across 386 reviews on two platforms, including 255 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.
5/5
GoogleWe instructed Brown and Merry in Tring to sell our property in Silk Mill Way. The sales team were fantastic in keeping us up to date with viewings. A special thanks goes to Yvonne who was brilliant with getting the sale across the line when having to support the buyer with delayed solicitors. Many thanks for a pain free experience!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were looking for a new home for us and were lucky finding Ellie McKeown who helped us. Nothing was to much trouble for her whether arranging an extra viewing or answering all of our questions in person or extremely quickly via email.
Hi Anna, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie McKeown was able to assist you so effectively. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleJamie advised us on the sale in a difficult market and found buyers very quickly. He then checked out the whole chain and reported weekly on progress in order to satisfy our time requirements. We don’t think that we would have exchanged and completed without Jamie being on top of the transaction at all stages. Excellent work and very highly recommended.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt’s refreshing to be on the receiving end of a human first experience when renting a property. Brown & Merry in Tring, more specifically, Ellie M has been outstanding. Professional & personable, Ellie & the team have been fantastic to rent though. I’d thoroughly recommend Brown & Merry moving forward.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt’s refreshing to be on the receiving end of a human first experience when renting a property. Brown & Merry in Tring, more specifically, Ellie M has been outstanding. Professional & personable, Ellie & the team have been fantastic to rent though. I’d thoroughly recommend Brown & Merry moving forward.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Trustpiloti registered with brown and merry over…
i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .
5/5
GoogleEllie Mckeown, was a pleasure throughout the entire process. She assisted us and was a great bridge between us and the landlords. She honestly went out of her way to ensure that we settled into our new home. Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review Poelano! Kind regards, Lucy, Customer Relations.
5/5
GoogleLooking for a new home can be daunting at times. Huge thanks to Ellie of Brown and Merry for taking care to hear my needs and find us the perfect home. Prompt viewing and we were able to finish paperwork. Great company overall
1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!
5/5
GoogleAll perfect, Ellie was super helpful, thank you :)
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot recommend Brown and Merry (Tring) highly enough, especially Charlotte!! In less than 5 days she had viewings arranged and an offer I accepted. Charlotte is probably the best agent I have dealt with in 30 years of buying houses.
5/5
GoogleI can highly recommend Brown and Merry Tring, Jamie, Charlotte and the rest of the team. Our sale was subject to probate and required an extra degree of sensitivity which the team got just right. The valuation was sensable and the property sold quickley. I can not fault the comunication which managed our expectations perfectly. Great job!!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to thank Tom and his team at Tring, for making the job of selling our home of 28 years such a smooth process. They were brilliant the whole way through from our initial meeting with Tom to the atfersale service from the team in the office. Would highly recommend them.
5/5
TrustpilotExcellent BERKHAMSTED branch
Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.
5/5
TrustpilotExcellent service
Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️
5/5
GoogleFrom start to finish the people at Brown & Merry Tring were very professional, helpful and above all friendly, Olivia, Yvonne, Charlotte Gemma and Jaime where all of the aforementioned and more, would always recommend Brown & Merry to anyone.
5/5
GoogleBrown and Merry Tring were great throughout my moving process. From being shown around the property by a friendly, helpful agent to signing documents and always being on-hand for any queries. They have made a potentially stressful process a pleasure.
5/5
GoogleGreat experience from start to finish, very quick turn around from E.W and her team. Communication was on point, she went out of her way to understand our needs and suggested a different property that suited us better in terms of space and design. Can't recommend another letting agent in Tring more. Outstanding service!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrown & Merry Estate Agents in Tring have been letting my properties for several years and have always provided me with an excellent service, I highly recommend Brown & Merry to all other landlords in the area
Thank you for taking the time to leave us this amazing 5* review and recommendation Jack. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent service from start to completion from Brown and Merry Tring. Yvonne was amazing, went above and beyond with the whole sale process. Efficient and always helpful for updating the process and getting everything back on track when it had stalled . Thank you so much Yvonne. Peter and May
5/5
GoogleBrown and Merry have provided me with an excellent experience in renting my new property. Emily has been dealing with me during the process, and she's been absolutely fantastic, making the entire process smooth and streamlined. She was incredibly attentive, and showed a fantastic work ethic and interest throughout process of getting me into my new home. I'd absolutely recommend this company to anybody considering moving.
5/5
GoogleReally helpful and great service. I would recommend.
"Thank you for sharing your positive experience! We're thrilled to provide helpful and great service, and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCharlotte and the team at Brown & Merry in Tring were really helpful with respect to our recent move. Charlotte was always friendly, approachable and responsive, and worked hard to get quick answers to any questions that we had. The moving in pack was a nice touch too!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
