Trusted Agent profile · Dacorum
★★★★★
386 reviews across 2 platforms
41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
Brown & Merry's office in Dacorum, at 41 High Street, is rated 4.3 out of 5 across 386 reviews on two platforms, including 255 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
GoogleA huge thank you to all at Brown & Merry in Tring. I dealt with Jamie and Yvonne both of whom were very professional and informative throughout the whole transaction. Nothing was too much trouble. I would not hesitate to recommend them for either your purchase or sale. Sold my house in super quick time to the first viewer.
5/5
GoogleI’ve used Brown & Merry to let and manage my property for around 10 years. Most recently they found a tenant for my flat in 2 days and let it for the full asking price. They have managed the admin and move-in process seamlessly. Highly recommended.
5/5
GoogleIf you want an agent who will work with you and understand your circumstances, working with you throughout your sale, choose Tom and the team at Brown & Merry. Our circumstances changed and they have only been supportive and understanding throughout. Highly recommend
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
GoogleI met several agents who showed me round house in and around Tring. They were reliable and informative. Charlotte and Yvonne at the Tring branch of B&M have supported me through the purchase of a house which I’m very excited to have exchanged on recently.
Thank you for your excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie from Brown and Merry was so great to work with and managed to get me into my ideal apartment. Really appreciate all their teams hard work as was the smoothest process renting I've ever experienced.
Hi Roisin, thank you for sharing your positive experience with Ellie from Brown and Merry. We are delighted to hear that Ellie helped you find your ideal apartment smoothly. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
5/5
GoogleIt is a pleasure to work with Ellie, Jo, and the team in Tring, who help us look after two rental houses in the town. They are cheerful, responsive, and knowledgeable, and always show initiative. Thank you
Many thanks John Whiteman for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJamie and the sales team have made the selling of my property very easy and stress free. They were friendly and professional and I would definitely recommend them if you are selling a property in Tring. From appointing them to completion took just under 2 months
5/5
GoogleEmily and Ellie have been super helpful throughout the viewing process in order to find us the right home and knowledgable of the properties that have been shown to us. Very proactive and efficient response time.
Thank you for your glowing 5* review Emilie Broadley. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought a house through Brown and Merry and have been dealing with the lovely Yvonne throughout. She has been so friendly, helpful and professional. It made the whole process very smooth and easy. Thank you Tvonne for all your help.
5/5
TrustpilotHemel Branch
I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.
5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
5/5
Google5* for Christian Grey, friendly and helpful :)
Hello Alice, Thank you so much for your wonderful 5* review! We're thrilled to hear that Christian Grey was friendly and helpful during your experience with us. Best regards, Lucy, Customer Relations Team
5/5
GoogleJo Ellie and Emily have made my whole move easy, stress free and amazing. Couldnt have asked for better service. A million stars !
Thanks Sandra for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
5/5
GoogleI have found the entire team of Brown and Merry in the Tring office a pleasure to deal with, friendly and efficient. Special thank to Emily for helping me find my new home. She listened carefully to my requirements and persuaded me to come and the view the property I now live in. Thanks Emily
5/5
GoogleBrown & Merry Tring found me a very suitable tenant for my property within a few days and have provided swift and responsive serice from then through until now (tenancy agreement signing).
Many thanks for your excellent 5* review Richard Caseley. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service is excellent, very efficient attentive staff . Stress free would recommend 100% Thank you Brown and Merry Tring
Many thanks for your fantastic 5* review and recommendation Wendy. I will of course pass on your kind hearted words to our Tring branch. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
5/5
GoogleGemma Bryant at Brown & Merry in Tring has been excellent (and very patient) throughout our house purchase. She was communicative and responsive. Gemma helped us get from mortgage application to offer in 2.5 days, which is pretty much unheard of, so we owe her! Thank you Gemma.PositiveResponsiveness, Professionalism
5/5
GoogleJamie and the team were always there for us from valuation to completion of the sale of our house with excellent guidance and advice.
5/5
GoogleThe property rental team were responsive, helpful and kind! They made the process smooth and stress free. Thanks so much !
Many thanks Tatiana for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery attentive and supportive while going through the whole process, after previous bad experiences looking for house to let with other estate agents, Emily was a breath of fresh air and helped sort everything out in a quick and timely manner. Could not recommend more!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
