5/5
Ellie from Brown and Merry was very efficient and helpful. There was always an answer to all my questions!
Agent replied Β· 9 November 2024
Thanks for leaving us your great 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile Β· Dacorum
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374 reviews across 2 platforms
41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
Brown & Merry's office in Dacorum, at 41 High Street, is rated 4.3 out of 5 across 374 reviews on two platforms, including 245 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
Ellie from Brown and Merry was very efficient and helpful. There was always an answer to all my questions!
Thanks for leaving us your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
I am very pleased to say Brown and Merry's Tring branch successfully sold our property for us. I would highly recommend them to anyone thinking of selling. Thomas Porter and his team were very efficient and kept us updated constantly both whilst marketing the property and during the sale process. The whole team always seemed to go the extra mile to make the marketing and the sale smooth and painless.
5/5
Gemma- mortgage advisor
I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I π― recommend Gemma.Thank you
5/5
Jamie and Zac were absolutely amazing professional and couldnβt be more helpful. Would definitely recommend Brown and Merry in Tring. Thank you so much for pulling out all the stops π β¦
Thank you Bridie Fitzpatrick for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Brilliant service from Ellie and Emily in lettings. Moving is always stressful but the team were friendly and professional at all times which really helped me in my recent move. Highly recommend.
alison willcox thank you for taking the time to leave us this wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Looking for a home in todays rental market is extremely difficult and not a huge amount available, however brown and merry, and specifically Ellie, have been brilliant at making us aware of any potential properties, as well as going out of her way to accommodate viewings for times that work for us! Although we are yet to find somewhere, we are always more than happy to deal with Brown and merry, and Ellie as the service is brilliant!! Thank you so much!
Thank you Levi Ives for your kind words and wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
Zak Parkinson from the Watford branchβ¦
Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didnβt land up taking the property he maintained professional throughput.
5/5
I've recently rented a property through Brown & Merry, Tring & Ellie was fantastic throughout the whole (sometimes stressful) process. She always replied to e mails quickly & went above & beyond to help. I would recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Ellie was very helpful and communicative throughout the entire process. A pleasure to deal with.
Itβs really lovely to read another 5* review Andy. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
Ellie was absolutely fantastic from start to finish of my rental process. I was going through a tough time when I moved and she made it straightforward and completely drama free. Would not hesitate to recommend.
Thank you for the excellent 5* review and recommend. Kind regards, Lucy, Customer Relations.
5/5
We have just purchased a property through brown and merry and can highly recommend them. Jamie was very helpful and proactive, always available for help and advice.
Thank you for leaving us your superb 5* review and recommendation jane selby. Best wishes, Lucy, Customer Relations.
5/5
We had our house on the market with another agency for 6 months with no movement. We switched to Brown and Merry and sold it within 2 months for the asking price (which Marcus said they would do). Marcus and Charlotte were outstanding from the get go. They communicated clearly with us throughout and were confident in their approach. If you want an agency that knows the market well and know what they're doing, I wouldn't hesitate to recommend Brown & Merry Tring.PositiveProfessionalism
5/5
We didn't actually sell our house through Brown & Merry, but I wish we had. We dealt with them via our vendor and were fortunate enough to have Jamie supporting us, and we also had dealings with a couple of other members of his team. The team supported us in exactly the same way as Jamie. Nothing but professional, couldn't do enough to help, always came back to us as quickly as possible, were efficient and clear in their communications. Having recently exchanged, I don't relish the prospect of moving again in the near future but if we do, we'll give Jamie and his team a call, no question!
5/5
Charlotte Perry is an outstanding member of Brown & Merry in Tring. She was so very helpful in trying to get us an appointment to suit us to view a house. When we wanted to see it again she arranged for us to return and was so obliging. When my daughter and her partner wanted to see the house at the last minute Charlotte fitted them in despite being pressured with other appointments and work. Charlotte is an exceedingly helpful Estate Agent with a lovely manner; she knows when to step back and let prospective buyers look, discuss, and have time in making such an important decision in finding somewhere to live. We wish her well and thank her most sincerely. Jamie Dyson was also a very impressive member of staff too like Charlotte. He was very pleasant and helpful Estate Agent and knowledgeable like Charlotte. We thank him for his help.
5/5
Brown and Merry in Tring are brilliant. I had a great experience. Tom came round initially and was so kind. He was super friendly and gave me a top price for my maisonette. Then I got to meet both Marcus and Charlotte Perry, who would be selling my home. They were both lovely. Charlotte was amazing. She found a buyer and sold my place for the full price, before the photos had even been edited. Since then I've been dealing with Jamie and Yvonne over the phone and again, they are both friendly and professional. I'm moving to my new home next week and I can't thank these guys enough. They helped make the experience smooth and stress free. Thanks so much. π
5/5
I have just recently moved into a property Let by Brown and Merry. Ellie McKeown was my main point of contact during the process, and handled my move brilliantly - She was incredibly consistent through the whole process! She was informative and was fantastic with all my queries (of which I had many..) I highly recommend for a great service and easy to talk to staff.
Thank you Bella for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
Be careful with this agencyβ¦the agentsβ¦
Be careful with this agencyβ¦the agents are asking for part of deposit to βcheck your references βand they will tell you that you donβt pass and you will lose the money .They donβt provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliotβ¦very kind but also very sharp when you ask about explanations
5/5
Ellie was fantastic in helping us rent a home when we were out of the country. Her clear communication and fast responses made everything so easy and straightforward.
Thank you Brett Sedcole for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
We dealt with Jamie and he was fantastic! Thorough, helpful and efficient and also a really nice person to deal with. Definitely recommended!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Super responsive, helpful and friendly. Ellie and Emily made the process smooth and easy. Highly recommend
Thanks Lauren for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Trusty company. Ellie was fantastic - she was very accommodating and helpful throughout the process of looking at potential properties to let.
Thanks for the excellent 5* review Courtney-May! Best wishes, Lucy, Customer Relations.
1/5
I do not believe for one second that these guys are transparent. Having an appointment posponed by the estate agents for more than a week after an initial enquiry and then an appointment cancel because supposedly an investor had come in and made an offer prior to our conversations that was accepted before my initial viewing. I dont believe for a second that this is played fairly, never mind karma always comes back to bite those that deserve it. I have removed myself from their mailing list as a buy to let investor.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
I was looking for a flat to rent in Tring for quite a while. I had tried many different estate agents but I have to say the Brown and merry had the best communication and flexibility out of any of them, Especially Ellie who was always quick to respond and very helpful whenever I had a question about a property. Would recommend to anyone
5/5
Thomas and his team were absolutely brilliant from day one. It was a tricky situation selling my mothers house and finding a suitable new home within a very limited time frame. They were really helpful and made the whole process much easier with their knowledge of properties in the area. I would highly recommend Thomas to anybody looking to buy or sell their home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Dacorum office has 374 reviews across two platforms: 245 on Google, 129 on Trustpilot (across the whole business).
Brown & Merry Tring is rated 4.3 out of 5 across all 374 reviews, and 4.9 out of 5 on Google from 245 reviews.
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
Brown & Merry Tring, 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA.