Brown & Merry Tring reviews in Dacorum

★★★★★ 5/5

Google

Having used Brown & Merry Tring recently, I would highly recommend Jamie and his team. They were all extremely helpful and efficient, especially Jamie who has been exceptional. He has kept me up to date throughout the whole of the transaction all the way through to a successful sale. A huge thank you to Jamie and everyone at Brown & Merry Tring.

Ann · 26 December 2024

★★★★★ 5/5

Google

I recommend Brown and Merry Tring, the whole team, but especially Jamie and Charlotte worked hard to help us sell our house (first viewing!) and secure our new home. In a difficult market they kept us updated and informed the whole way through and were so patient with our questions. Gemma the mortgage advisor also worked above and beyond to try to get us a good deal in a time when rates were soaring. We will always be thankful for the teams’ professionalism, good advice and for our new home. Thank you!

Melissa · 13 February 2024

★★★★★ 5/5

Google

I received a phenomenal service from Jamie and the team, and I cannot thank them enough for all they did for us. I initially signed up with Brown & Merry's main competitor, and they made virtually no effort in selling my property. Once their abject failure became apparent, I jumped ship to Brown & Merry. The best decision I've made recently. From day one they were extremely professional, organised new pictures of the property, and secured viewings quickly. The second person that viewed the house, ended up buying my place in record time. I cannot recommend them enough, and hope my experience helps you to take a leap of faith with them.

Dean · 13 February 2024

★★★★★ 5/5

Google

Really pleased with the level of service provided throughout the journey to our new home. Jamie has been instrumental in making this happen for us. We were so close to giving up when our chain collapsed, however Jamie never gave up - he kept in touch regularly to understand our situation for the property we were selling and kept us in the loop on this property at all times. I am really pleased with all the support and customer service from Brown and Merry - would definitely recommend.

Navin · 10 January 2024

★★★★★ 5/5

Google

We have just completed on our house sale & purchase through Brown and Merry (Tring) which we have to say the team have been excellent and we can highly recommend. We chose Jamie and the team because we really felt there was no pushy sales pitches or gimmicks etc and felt very comfortable in their hands. Honestly we could not fault Jamie, Zack, Val and the team there and were very impressed with how professional they all were. 5 Star - Highly recommend.

Richard · 23 May 2025

★★★★★ 5/5

Google

I had a very good experience with the agency, Ellie was my main contact and the profesionalism and dedication was top, she has answered to all my questions and put all my worries to rest, made sure I understand the process and helped me with everything I’ve needed to be done. In one week she had made sure everything was sorted. Thank you

Ion · 26 October 2024

★★★★★ 5/5

Google

I have just completed on the sale of my new home. As a first time buyer I found the team to be really helpful as they took time to explain the process involved. I had fantastic help and advice from Tom who answered all of my questions, of which I had many without delay. I have not at any time had to chase up or wait for updates. What I found to be reassuring was the continuity of dealing with him and found his approach to be very professional. Also want to give a big thank you to Jamie who immediately got back to me with phone calls and follow up emails. A very positive experience all round for a first time buyer.

Clare · 15 December 2023

★★★★★ 5/5

Google

We had a brilliant experience with Henry! He’s been great from start to finish. Very quick to respond, knew the property very well and helped us move things along smoothly and quickly. Thanks so much, Henry!

Laura · 26 September 2026

★★★★★ 5/5

Google

I fully recommend this estate agent. The team have been brilliant from start to finish. So helpful and supportive, especially Vicki! Big thanks to the team. I'm very grateful

Ash · 15 November 2025

★★★★★ 5/5

Google

I recently moved into a new property in which B&M managed the process. My contact throughout the process was Emily who showed nothing but the best professionalism and transparency throughout. She was kind enough to take the time to show me three properties on the development and did not rush me to make a decision. Emily was then fast to react to any request I made which gave me a good sense of understanding where we were with the process. Great service, thank you Emily for your support.

Ben · 10 November 2023

★★★★★ 5/5

Google

We both bought and sold through Brown & Merry in Tring and Jamie and the whole team were outstanding. Everyone we dealt with was friendly, helpful and efficient. From excellent marketing of our property, helpful mortgage information, great recommendations for solicitors and surveyors all the way through to keeping on top of the chain, progressing the move and keeping us all regularly updated, Brown & Merry Tring were fantastic. They were infinitely better than both agents we moved with previously and a world away from the estate agent stories you often hear. We cannot recommend them highly enough!

Christine · 10 November 2023

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

I had an exceptional experience working with Jamie and the team. Everything went extremely well, from the initial listing all the way through to the finalisation of the sale. A 10/10 customer experience from me.

Andrew · 1 September 2025

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

Jamie, Zack and the team at Brown & Merry were super during what turned out to be the very long, complicated sale of our house. This included driving documents around the county at the last minute!

Felicity · 19 July 2025

★★★★★ 5/5

Google

Brown and Merry recently helped us into a rental property and we were very impressed with the high level of customer service received by Ellie. She was diligent, honest and undertook her role very well. Any issues that arose were dealt with swiftly. It was so refreshing for a normally stressful situation to be so easy and straightforward. Would fully recommend Ellie and Brown and Merry to anyone!

B · 13 April 2024

★★★★★ 5/5

Google

I recently relocated to a new property at Princess Mary Gate, and I had the pleasure of working with Ellie McKeown throughout the entire process. Ellie professionalism and transparency were truly exceptional. She kindly took the time to show me the property, and from that point on, she consistently responded promptly to any requests I had, providing me with a clear information of where we stood in the process. Many Thanks to Ellie and Team

Charan · 10 November 2023

★★★★★ 5/5

Trustpilot

Brown&Merry Sale

I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.

Marc · 25 November 2025

★★★★★ 5/5

Google

Our estate agents, Vickie and Joanne were amazing. Very kind and helpful people who helped us sort out our first home very quickly and efficiently. We couldn't have asked for better service.

Sam · 10 July 2025

★★★★★ 5/5

Google

From the first contact through Rightmove, Ellie has been amazing. Communication has been great; fast, accurate responses and follow-ups from Emily when Ellie's been out the office. Overall, the whole experience has been made to feel simple and Ellie's support has been greatly appreciated. I couldn't recommend them enough.

Tom · 26 October 2024

★★★★★ 5/5

Google

I dealt with Ellie for my search in Berkhamsted, being new to the area she was incredibly helpful to our search. Her super prompt responses to my queries and professionalism really stood out and she was such a pleasure to deal with, thanks for all your help!

Marie-Sophie · 17 November 2024

★★★★★ 5/5

Google

I sold my house in Pitstone through Brown and Merry in Tring at an incredibly difficult time due to a break-up. We chose Jamie and the team because we’d dealt with them years before and had a good experience previously. Lottie was so lovely in a really difficult situation and I can’t say enough good things about how professional and kind everyone was. Highly recommend.

Becky · 15 December 2023

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026

★★★★★ 5/5

Google

We dealt with Owen, and he made me and my partner who are both first time buyers feel so at ease! It’s a stressful situation to be in but he was professional and friendly, we felt so welcome and like nothing was too much to ask! Thank you

Morgan · 10 October 2024