Trusted Agent profile · Dacorum
★★★★★
430 reviews across 2 platforms
57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
Brown & Merry's office in Dacorum, at 57 Marlowes, is rated 4.2 out of 5 across 430 reviews on two platforms, including 300 Google reviews rated 4.6.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
GoogleEliot provided exceptional service throughout the rental process. He was professional, responsive, and ensured everything was handled efficiently and clearly. His excellent communication made the experience seamless. Highly recommended!
Thank you for taking the time to leave us your 5* review and recommendation Cengiz! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…
I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.
5/5
GoogleFantastic customer service from Elliot and the lettings team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleNice friendly team.They went above and beyond trying to find us a house to rent. They also tried to make the whole process run smoothly.
Hi Adam, thank you for your wonderful 5* review! We're thrilled to hear that our team went above and beyond to assist you and made the process smooth. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
5/5
GoogleBoth Eliot and Steve have been very helpful with my move. Looked at a few properties and found the perfect one. Thanks for everything
Thank you for your 5* review Adrian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say a huge thank you to Jake who helped me find my new property. He was very professional, knowledgeable and helpful throughout the process. He was always available to answer any questions I had. I highly recommend him.
5/5
GoogleAmazing service. I had all my dealings with Elliot Mortimer. He was really efficient and gave me all the information I needed
Thank you for taking the time to leave us this great 5* review Odumesi. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can recommend Brown and Merry for both sales and lettings. I had nothing but great experience with them. Friendly, resourceful and professional. Five stars. Stephen and Eliot, with whom I dealt the most, are most reliable, helpful and kind. Thank you.
5/5
TrustpilotHemel Branch
I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.
5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
5/5
GoogleI recently had a viewing with Elliot. He was so helpful he was really polite. Even though the House wasn’t quite right for us, we would be keen to work with him in the future to find our new home.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery thankful for Eliot & Stephen at Brown & Merry Hemel Hempstead, they helped me find my new place and was on top of everything! They made this process so easy and helped me every step of the way. Would recommend them to anyone!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Google5 star to Stephen at Hemel Hempstead Very good man, communication 100% Very helpful 👌 Top Man Stephen My name is Nana kweku isaac
Hello Nana, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Stephen provided excellent communication and was very helpful. Best regards, Lucy, Customer Relations Team
5/5
GoogleJust had the viewing with Eliot from Brown & Merry letting agency. He gave us a warm welcome at the property and provided all the necessary information. He's had a very good communication and flexible scheduling. Much appreciated ! Thanks.
Thank you for your fantastic 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAlways excellent communication from the team at Brown & Merry. No complaints at all. Eliot and Steve always easy to get in contact with and always come back with answers very fast.
Many thanks Matthew for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
5/5
GoogleUsed Brown and Merry for the sale of my late mothers house. Very good service, very professional and am happy to recommend.
Hi Mitchell, Thank you for your kind words and for the 5* review! We're delighted to hear that you were pleased with our service and professionalism during the sale of your late mother's house. Best regards, Lucy, Customer Relations Team
5/5
GoogleEliot and his colleagues were very though and managed to get my rental property listed and filled within a couple of weeks. They were very helpful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was seen to by a member of the lettings team. He was amazing. The best customer service I have had in a long time. Was happy to help as much as he could. Would highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
4/5
GoogleEliot at brown and merry has been very patient and helpful as I sort out my rental flat. There's been some hiccups and rough spots, but he's been very studious at getting everything straightened out.
Thank you for the great review I would like to wish you the very best for the future Jaye. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot and stephen were beyond accommodating and patient with our every request. You both made the process a lot easier. Many thanks!
Thank you for your thoughtful 5* review Rennella! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Dacorum office has 430 reviews across two platforms: 300 on Google, 130 on Trustpilot (across the whole business).
Brown & Merry Hemel Hempstead is rated 4.2 out of 5 across all 430 reviews, and 4.6 out of 5 on Google from 300 reviews.
Brown & Merry Hemel Hempstead, 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE.
