Trusted Agent profile · Dacorum
★★★★★
430 reviews across 2 platforms
57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
Brown & Merry's office in Dacorum, at 57 Marlowes, is rated 4.2 out of 5 across 430 reviews on two platforms, including 300 Google reviews rated 4.6.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
GoogleEliot and stephen were beyond accommodating and patient with our every request. You both made the process a lot easier. Many thanks!
Thank you for your thoughtful 5* review Rennella! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to say a massive thank you to Brown & Merry, in particular Luke was very helpful in finding me a property to rent which suited my requirements, from start to finish Luke kept me informed through out the process and was available with any questions that I had. Many thanks
5/5
GoogleBest estate agents as of yet! The process has been extremely quick and everyone has been extremely helpful. Would highly recommend
Many thanks Laura for your great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a very good experience with the help of Stephen and Elliot, they organised themselves very well and took me through each step very smoothly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleVery helpful at end of tenancy providing support with claiming against the deposit for some dilapidations in the property
Many thanks for your fantastic 5* review Alex. Best wishes, Lucy, Customer Relations.
5/5
GoogleElliot been very helpful, kind and patient helping me trying to find suitable property for us.
It’s really lovely to read another 5* review Priscilla. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleGot in to view a property the same day i called. Shown around by Elliot couldn’t ask for a better experience .
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAnthony was a fantastic agent
Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!
1/5
TrustpilotI’m a buyer and they harassed me!!
Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.
1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
5/5
TrustpilotWe had quite a problematic purchase but…
We had quite a problematic purchase but Sean and the team went above and beyond to facilitate where they could and tried to make our first property purchase as simple and stress free when they could. Would definitely recommend.
5/5
GoogleStephen and Eliot recently let out our property and have been great to work with
Thank you so much for your wonderful 5* review Sharney! We're delighted to hear that Stephen and Eliot provided great service in letting out your property. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had the opportunity to communicate with the agency team and specifically Eliot Mortimer. These people are true professionals. They work quickly, accurately and professionally. If they promise something, they do it
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEliot at Brown & Merry was very proactive and helpful in securing a new tenant for my flat and getting the various aspects of the process completed smoothly and on time. I have used Brown & Merry on numerous occasions now and they always deliver to the same high standard.
5/5
GoogleHad a showing with Eliot this morning for a lovely two bedroom property and he provided plenty of information, was friendly and professional.
Thank you Megan Thompson for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you Matt!
Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!
5/5
GoogleElliot from the Hemel branch is a real action man. He turns things around alot quicker than most people. Highly recommended!
Many thanks William for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service and follow ups. Highly recommended
Thanks Panneerselvam for the great recommendation and 5* review. Best regards, Lucy, Customer Relations Team
5/5
GoogleElliot showed myself and my partner a property he was so attentive answered all our questions and still helping us fingers crossed everything goes through but can't fault him at all
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience so far with Elliot, thank you for showing us around the flat in Hemel, pleasant experience thanks a lot
Socrates Noti many thanks for leaving us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst experience …
I don't normally do reviews but felt that people should be aware that the Hemel Hempstead branch are possibly the worst estate agents I have ever come across little contact rude and didn't tell me the truth on several matters I sat in on several viewings and they didn't have a clue how to sell a property avoid at all cost!!!.
5/5
GoogleExcellent service, responsive and agreed a tenant within 48h hours ! Really takes the stress off me !
Thanks for the wonderful 5* review Taran! Best wishes, Lucy, Customer Relations.
5/5
GoogleJames, the Estate Agent who visited us yesterday was very pleasant and professional. He explained everything to us in an open and honest way, and he was easy to talk to and answered any question we had. We are looking forward to be working with him and the team at the Hemel Hempstead Branch.
Thanks, Jytte, for the great review. We look forward to working with you in the near future.
5/5
GoogleViewed a house along with Eliot who answered all our questions, all went smooth. Will definitely look at houses through this agency again. Rares
Many thanks Ramotive for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
