Trusted Agent profile · Dacorum
★★★★★
430 reviews across 2 platforms
57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
Brown & Merry's office in Dacorum, at 57 Marlowes, is rated 4.2 out of 5 across 430 reviews on two platforms, including 300 Google reviews rated 4.6.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
GoogleViewed a house along with Eliot who answered all our questions, all went smooth. Will definitely look at houses through this agency again. Rares
Many thanks Ramotive for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve rent nice apartments for 2 days thanks to manager Eliot. That’s amazing, thanks!
Thank you for your glowing 5* review Sasha. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy today experience was perfect! It was everything I expected from a professional estate agent! Thank you!
Thank you for your thoughtful 5* review Cris! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Googleexcellent service. It's the 2nd time we've used Brown and Merry to let a flat and they have been very focussed and kept us in the loop. We particularly like the comprehensive t&c's. Morgan was particularly helpful.
3/5
GoogleTo be fair, they got the job done with selling our property after almost 3 months on the market, in the midst of a pandemic and lockdowns, and we got our asking price. But I was very disappointed initially by the lack of communication and guidance. My Phone call requests where often never followed up and when people where out of office we where just left in the dark as they did not simply have an 'I'm out of office please contact so and so for help' email. Whatever the excuse, pandemic, sick staff etc... if you say 'I'll call you tomorrow with an update' but you don't call.. you have only added to the frustrations. Plus people viewing the property seemed to have no interest or be looking for something completely different, which gave the sense they where inviting anyone to keep me from moaning... Like I said though, yes they got our property sold, how much influence they had in it, I'm not sure. But the job was done, be it stressful with awful communication, what ever the reasons.
5/5
GoogleWe had the pleasure of viewing a property with Jake Golder. Jake not only completely understood our personal situation but gave us invaluable information about the area we were buying in and the surrounding areas of Hemel Hempstead as it was our first time buying there. He took the time to talk to us and explain the pros and cons of the property. He then also submitted our offer ensuring that we did not have to overpay and that we heard his conversation with the seller to ensure he was not playing us around. Not only him but his whole team were very lovely and hospitable and made the whole process so positive and stress free. Definitely will recommend the agency.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBrilliant agents . Very friendly and understanding
Many thanks Kelly for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHuge thanks to Mr. Eliot, great service and very trustworthy.
Many thanks for the fantastic 5* review Mert. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat team! Supportive and professional.
Hello Ekaterina, thank you for your great 5* review! We're thrilled to hear that you found our team supportive and professional. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotSOLD MY DETAILS ON...
We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!
5/5
GoogleThank you Brown and Merry. The Team at Hemel Hempstead ensured we had an awesome experience through the journey.
Thank you IDRIS USMAN for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service! Thank you so much for your help Eliot!
Many thanks Andra for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick, efficient and guided us every step of the way. Would highly recommend
Many thanks for your marvellous 5* review and recommendation Elise. Best wishes, Lucy, Customer Relations.
5/5
GoogleStephen from lettings was absolutely fantastic helping me and my partner get our new flat. Great, speedy and friendly communication all the way through the process.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery bad experience!! As agent wasted my 6 days by saying i will confirm you offer after discussing with landlord. In the end rejected by saying lanlord dont wants to give flat to a fsmily having kids. As there is no written statement mentioned on advertisement. Non professional behaviour!
Good afternoon Shahid, We're sorry to hear this. If you can email us at socialmedia@sequence.co.uk with the full details and we will pass onto the relevant team for you to resolve this issue.
5/5
GoogleHad a viewing by Eliot in Hemel, great and concise detail and walked away happy, top man 👍🏽 …
Edward, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and friendly viewing of a house from Eliot.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLuke Butler was absolutely superb ... Friendly helpful always called back or e mailed straight away. No stress and all was done so swiftly. A real credit to the company. Thanks once again for all your help.
5/5
TrustpilotExcellent Service from Hemel Hempstead
I don't usually write a review but I thought that my experience with the Hemel Hempstead branch deserved one. I was dealing with Tom Fitzgerald who shown such professionalism throughout. He made the whole process of buying a house so easy for us, calling both parties and giving us updates all the time was incredible, very humble, good attitude towards people, brilliant personality ,knows his job very well, in all, we were able to exchange and complete very early than the usual 3 - 4 months even during the lock down because of his hard work, very well done Tom and thank you very much for helping us to buy our house which we are so much in love with, please don't let this end here, keep it up.
2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
5/5
TrustpilotBrown and Merry Hemel Hempstead
We have just moved into our new property which we bought through B&M, Hemel. We also sold our property with them. The whole experience was a positive one. They were extremely proactive with getting viewings for our flat, and were always prompt at returning calls in relation to the property we were buying. Kevin, did an outstanding job in terms of overcoming issues along the way and offering options to keep the process moving. He dealt with any issues in a calm and professional manner and we would have no hesitation in recommending Brown and Merry to others.
5/5
TrustpilotA very fast and professional service
Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!
1/5
TrustpilotSequence rental - AVOID!
Sequence rental are possibly the worst company I have ever dealt with. Overpriced, inept, and seem to totally forget that as a landlord it is me that pays for their service. Tenants did not report a leak that caused my wooden worktops to rot, to replace them will cost nearly £800 but am being told this is fair wear and tear and I can not claim for them to be replaced! Poor service from start to finish.
5/5
GoogleDwayne has been so helpful. I have found a beautiful home to rent through Brown and Merry and the process could not have been easier. No stress whatsoever. I highly recommend using these guys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
