Brown & Merry Hemel Hempstead reviews

★★★★★ 5/5

Google

Very helpful! Thank you Eliot!!

Macovei · 22 September 2024

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Google

Great service. Eliot and the team made everything quick and easy. Thank you.

Stephen · 22 July 2025

★★★★★ 5/5

Google

Elliot and Stephen were both very reliable and great communication through the whole process, definitely recommend them ☺️

Chloe · 27 December 2023

★★★★★ 5/5

Google

Eliot and Stephen at Brown and Merry in Hemel Hempstead are just brilliant. They went out of their way to make our rental of the new place flow with ease and no hiccups. Again I must say they are both brilliant, I recommend Brown and Merry for exceptional service. We'll done.

Grant · 1 October 2024

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Google

We were shown round a property today by Elliot, he was dressed very smart and was very professional. Elliot answered any question that we had in a friendly manor, I would highly recommend any viewing from him….although we are hopeful this will be the last property we need to look at!

Tanya · 22 September 2024

★★★★★ 5/5

Google

Just had a viewing with Eliot from Brown and Merry and was the best experience. Even though we arrived slightly late given the traffic from London, Eliot turned around to meet us back at the property and showed us around. We had a lovely chat with him about the property, the area and letting agents and looking forward to using this agency more!

Mahi · 26 January 2024

★★★★★ 5/5

Google

I was so happy with Brown and Merry Estate Agents. Dwayne was friendly, helpful and on point and managed to help us with everything. Even if I was out of the country and my husband was doing everything alone, Dwayne was in contact with me by email every step of the way and making sure while I was travelling that all the boxes were ticketed and we got our house in record time. Really loving our house and my kids are super excited to be moving into our gorgeous place. Brown & Merry so happy we found you.

Barbara · 14 January 2019

★★★★★ 5/5

Google

It’s been an absolute pleasure working with Libbe - super client-oriented and genuinely lovely to deal with.

Katya · 25 October 2025

★★★★★ 5/5

Google

Brown and Merry they found lovely tenants for us.The Services provided by them were Absolutely FANTASTIC . We also advertised our property through other agents but Brown and Merry were a only agents who were always proactive in their work. Steve and Luke were very helpful. Especially Luke is energetic ,lovely person always ready to help.He infact gave his personal mobile number and kept on updating.I used to get immediate reply what ever time I messaged him. In one sentence I can say “The best Estate agents in Hemel Hempstead”. Thanks you somuch Steve and Luke.

Venkata · 24 October 2018

★★★★★ 5/5

Google

Absolutely fantastic service at Brown and Merry, Hemel Hempstead. Stephen and Luke were so helpful in helping me find a lovely home to rent for me and my son. Always there if I needed to ask questions and I am beyond happy with the service I received. I would highly recommend Brown and Merry to rent a property through, I’ve never felt so happy and relaxed with the whole process. I can’t thank them enough for all they have done!!

LK · 24 October 2018

★★★★★ 5/5

Google

They are the best! I had a good experience with them, they helped me to rent the house that I wanted very easy and very quickly, wasn't necessary to loose time for bring too many documents. Luke Butler was amazing, he kept us updated with everything to see us happy and helped me a lot with filling in the forms and obtain the references. We are very satisfied with them! Keep going, you are doing a great job! Thank you very much for your help!

Creatza · 24 October 2018

★★★★★ 5/5

Google

My experience with Brown and Merry Estate Agents team at Hemel Hempstead has been fantastic. I have been very impressed at not only the efficiency but the care taken to accommodate individual clients needs. Luke in the property management team is entirely efficient, reliable and responsive, he add so much value. P.S I must mention Steve who helped us about 3 years ago, did a fantastic job from start to end. I would definitely recommend them to anyone.

Prarthana · 24 October 2019

★★★★★ 5/5

Trustpilot

Good experience, professional staff

I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry

Andrei · 26 April 2021

★★★★★ 5/5

Google

I've let two flats through Brown and Merry, the staff are always friendly, ready to help and professional to deal with. The service provided by Eliot and Stephen was fantastic, I couldn't recommend them enough.

Vince · 11 August 2024

★★★★★ 1/5

Google

Sadly we didn't have such a great experience with the agent. When we invited James to value our property, we had been assured there were plenty of applicants looking for houses in our area and at the price he had valued the house. Less than a month later we instructed Brown and Merry to market our house. On the day of take on I double checked the marketing price and explained that we were sure to make some money on the sale so if he thought the price might be a bit on the high side he had the freedom to suggest a lower price but only if he felt he couldn't sell at his suggested valuation. He told us again they had plenty of applicants and the house looked great so he was very confident. 2 weeks later and we didn't get a single viewing. We had zero feedback from the agent. I had to do the chasing. I had the right to use the cooling off period but I didn't like the idea of dis-instucting so we discussed bringing in a 2nd agent. 4 weeks into marketing and we still had no viewings and again no feedback. Sadly we came to the decision to let the other agent become the sole agent and asked Brown and Merry to remove our house from their website. We have dropped the value by £20k and have started to get people through the door. Trust is a big part of this industry and when you lose it, you're left with the same feeling many others have about estate agents. As a person who works in the industry, this frustrates me as I know it's not the same with all agents. The feeling with this agent is they think a take on is a success story because they get another house on their website and a board up in the street, whereas I believe the success is in the sale because surely this is when you can pay your staff for a job well done and to cover your overheads.

JASON · 12 December 2017

★★★★★ 5/5

Google

From start to finish the process was so easy and simple,from my first call to the office to signing the paperwork Stephen and Elliot just made it effortless,and the speed in which they work is a testament to there experience…thank you to both of them and to merry and brown as a hole…

Aaron · 25 May 2024

★★★★★ 1/5

Google

Would NOT use this estate agents again and would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional. I don’t think I’ve ever come across anyone as unprofessional as Eliot, terrible email etiquette too! Just look at ALL the other 1 star reviews, they all have a common theme!

Googleuser · 18 March 2024

★★★★★ 5/5

Google

Me and my partner have been assisted every step of the way with a property by elliot and Steven, they have given us updates whenever possible and they have been amazing through and through, we will always be thankful for the help they have provided us and will come back whenever searching for a property again

Michael · 25 February 2024

★★★★★ 5/5

Trustpilot

i registered with brown and merry over…

i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .

Jane · 15 July 2024

★★★★★ 5/5

Google

The team is very helpful. They had time to accomodate our needs and answer all our questions. We are very grateful for them going the extra mile for us and they deserve a 5 star review. Thank you all!

M · 3 December 2024

★★★★★ 5/5

Google

Great, efficient and extremely helpful service from Eliot who showed me a great property and was always on the look out for more suitable places. He paid great attention to what I was looking for in a home and communicated brillaintly throughout the process. 100% recommend Brown and Merry.

Henry · 24 June 2024