Brown & Merry Hemel Hempstead reviews

★★★★★ 5/5

Google

Due to a sudden need to move on account of work I originally tried selling my property via Brown and Merry, who made the process simple given how little time I had available to monitor it myself. Although sadly the sale failed from outside circumstances the team were instead able to help me immediately pivot to letting the property out despite my lack of knowledge on the issue. The team have been helpful and supportive with every member i've spoken with being willing to walk a newcomer to the practice through all the processes involved, as well as going the extra mile to keep everything as simple and smooth as possible.

Adrian · 22 September 2024

★★★★★ 5/5

Google

Super responsive and helpful service from day one. My renting situation was not usual as I’m going through insurance yet Eliot was so easy to work with and helped me chase up regarding important questions. He made the process much less stressful. Thank you 🤩 …

Lucy · 27 December 2023

★★★★★ 5/5

Google

Arranging a viewing was very quick and we were met on time by a very helpful agent who was knowledgeable about the property and extremely helpful. His communications were fast and concise. Highly recommend.

Cheryl · 17 February 2026

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Google

A quick note to say really great experience with Jamie of Brown & Merry. Sold my house within days and full house chain completed, transaction made, and moved in to new house within 3 months. Great service and communication. Thanks Jamie.

Lewis · 26 March 2024

★★★★★ 1/5

Google

I rented from Brown and Merry for one year and the company they use to manage their lettings (Sequence) is shocking. The check in to the apartment missed huge levels of dirt and grime. It also missed huge holes in the wall that had been filled but left rough. Large scuff marks weren’t mentioned, no meter readings at all and left property that I was not expecting to look after. I raised these concerns, (with pictures) at the time to Brown and Merry but was fobbed off with “the landlord is aware” I reported a broken light that Sequence didn’t bother to repair. I was left with an astronomical unpaid electricity bill, as well as bailiffs looking for the landlord. Neither Brown and Merry or Sequence were interested and told me to contact each other. When it came to leaving I left the flat in a far better state than I received it but the check out was completely different. It was measured on an entirely different standard. I emailed both immediately with the disparity but again, no comment or any acknowledgment of a problem. They are refusing to hand back my deposit and refusing to tell me if there is any dispute. I have complained and been fobbed off and ignored so far. I have put an official complaint into the deposit protection scheme. In short, both are unprofessional and have left me in the lurch. In 20 years of renting, I have never had such issues. Neither seems to care one bit and I’m preparing for small claims court. Avoid like the plague!

Leeluchan · 23 October 2023

★★★★★ 5/5

Google

Excellent support provided by Eliot throughout the whole process of renting the house. Eliot was super professional at all times, always responding to our questions promptly. Highly recommend the agency of you are looking to rent in Hemel

Inez · 13 May 2024

★★★★★ 5/5

Google

Eliot was very helpful, listened to what we wanted and showed us some great places. He is really good at keeping in touch without being pushy.

Ruth · 19 November 2024

★★★★★ 5/5

Trustpilot

My husband and I viewed a property in…

My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you

Cynthia · 24 May 2026

★★★★★ 5/5

Google

We have used Brown and Merry for our purchase for our first house as first time buyers. Really amazing team with wonderful people helped us succeed in buying our first times and gave their best to help us out and find our perfect home. Couldn’t have asked for a better experience as first time buyers! Naz one of the mortgage advisors was awesome in helping us and being there for us every step of the way. Thank you so much for everything and we will be back for sure in the future.

Alexandra · 24 July 2024

★★★★★ 5/5

Google

Very easy to deal with. Arranged a viewing very fast. Was always available, if I needed help with anything. Can't praise them highly enough.

Barry · 10 April 2026

★★★★★ 5/5

Google

Great service by Brown & Merry. Extremely pleased with Eliot, he went out of the way to show us multiple viewings on a single day. Eliot was constantly communicating with us and was extremely responsive to accommodate our requests. Much appreciated!

Shrirang · 26 January 2024

★★★★★ 5/5

Google

Had a great experience with Brown and Merry. Lettings negotiator Eliot was great help. Always quick to respond and answer any questions we had. Made the process very smooth. Great service from Eliot.

S · 24 June 2024

★★★★★ 5/5

Google

Eliot saw my rental property from start to finish and was available to answer any question and talk me through the whole process. Good service from start to finish!

Dan · 17 February 2026

★★★★★ 5/5

Google

My experience dealing with Brown & Merry has been nothing short of excellent. Eliot in lettings was always available to contact and was helpful, informative, polite and patient at all times. I have dealt with some less than professional estate agents in my life but Brown & Merry are not one of them! I would wholly recommend working with Brown & Merry for any future property arrangements.

Christian · 21 December 2024

★★★★★ 5/5

Google

Many thanks to Elliot and the team for helping me through this process. Very patient with me and communication in person and also via email was great thank you very much !!

Kendra · 25 May 2024

★★★★★ 5/5

Google

As a landlord of a property in Hemel Hempstead that I have been letting with Brown & Merry for the last 10 years. I have never had any issues with my tenants until recently when due to Stephen Counden and Eliot Mortimer's quick response we managed to mitigate the situation before it got worse. I cannot thank them both enough for their support and effort made to come to a good outcome for all. This was extremely stressful for both me and them included and I really feel they went over and above what was expected. Thanks again to you both

Pippa · 25 May 2024

★★★★★ 5/5

Google

I have used Brown and Merry for a rental property in Hemel Hempstead for more than 8 years. Stephen and Eliot are a great team. They are very responsive, give impartial advice, find good tenants, provide tenancy contracts and provide a link to the deposit scheme. Highly recommend them as a rental agent. Their sales team are also very good. They thoroughly check the property before adverting, give advice on the best time to market, are proactive with viewings and offer realistic expectations of final sale prices. 5/5 for Brown and Merry!

Sylvia · 25 May 2024

★★★★★ 5/5

Google

Found new Tenants for us in quick time and not for the 1st time! Many thanks Brian & Adele

Brian · 14 December 2024

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

I had a good experience with Stephen and Elliot. Very down to earth, easy to communicate with and always available to answer any questions I had.

Tanya · 17 February 2026

★★★★★ 5/5

Google

Great service from start to finish. The team were professional, responsive, and kept me well informed throughout the process of renting out my property. Highly recommend.

Vishal · 17 February 2026

★★★★★ 1/5

Google

I regret to say that my experience with Brown & Merry was extremely disappointing. Despite expressing interest in a property and putting forth an offer, I found myself having to relentlessly chase them for almost two weeks just to get a response. My inquiries regarding important aspects of the property were consistently ignored, leaving me feeling neglected and frustrated. To add insult to injury, I was informed that the property had been sold at the asking price, which I later discovered was not the case. Upon further investigation, I learned that the property was indeed sold for the exact amount I had offered, casting doubt on the integrity of their dealings. This leads me to suspect some form of favoritism or manipulation within the agency, which is deeply troubling. Given this unsatisfactory experience and the lack of transparency in their operations, I have lost all trust in Brown & Merry and will not be engaging their services again. I urge others to exercise caution when dealing with this agency to avoid similar disappointments.

MO · 25 April 2024

★★★★★ 5/5

Google

Genuinely one of the best things I've done all year is ask Naz at Brown & Merry Hemel Hempstead to help with my mortgage application for a house move. Besides being extremely knowledgeable about all things mortgage, Naz maintains excellent communication - she is very clear, responsive, concise, keeps you informed, advises in a constructive way, and is just an absolute pleasure to speak to every time. I will absolutely be using Brown & Merry Hemel Hempstead mortgage team services for life and am an extremely happy customer! I had paid a broker company years ago for lifetime membership but they weren't great, so opted to speak to the mortgages team at the recommendation of Brown & Merry Watford team (who were selling my flat). I had a very good first impression and felt positive about things from the very first call with Naz, and I am so glad I did - I cannot recommend her enough and am extremely lucky and grateful to have had her expert representation to secure my mortgage - now just looking forward to moving in (eventually)!

Anne · 25 April 2024