Brown & Merry Hemel Hempstead reviews

★★★★★ 5/5

Google

Eliot and Stephen have been nothing but professional in the process of renting a property. Both were easily contacted and able to answer any questions with all information required. The process from start to finish was stress free and made easy by the constant professional approach.

K · 10 October 2024

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Eliot has been helping me with the whole housing process and it has been a pleasure. He has been very attentive and was always available to answer any questions that I had. Just a pleasure to work with from beginning to end.

Tiana · 26 November 2024

★★★★★ 5/5

Google

Samshing agent - got my house rented out as promised. All the communication was smooth and the process was very smooth as well. Very happy with the overall service and support provided so far. Really wishing it will be a long term relationship!

Srikanth · 3 April 2026

★★★★★ 5/5

Google

I am leaving a review for Ruby at the Hemel branch, whilst the branch was trying to sell my property she kept in touch, provided marketing reports and her approach was both empathetic and professional. Ruby helped find my new home and I would recommend her 100%.

Anushka · 17 February 2026

★★★★★ 5/5

Google

Great communication, clear information throughout and overall smooth process, thank you Elliot and Stephen! Would recommend :)

Sabrina · 2 September 2025

★★★★★ 5/5

Google

Just rented a flat through Stephen Coundon. Hands down, the best letting agent in town! Bloke works all the hours under the sun and nothing was ever too much for him. He made the whole process from start to finish easy and effortless. Totally class and I could not recommend this guy, and Brown & Merry, enough! Thank you Steve!

Two · 10 November 2023

★★★★★ 5/5

Google

Couldn’t ask for better professional and fast service! The property I was interested in was advertised with another agent, I called them first but they didn’t call back for 4 hrs! By then Chloe had sorted it! She was amazing! From the first call to her regarding a rental property, she arranged a viewing the very same day! When I met her she was incredibly helpful and knowledgeable. It was a late viewing and as soon as I said I wanted to go ahead she said she would call me in the morning, She did! Straight away and got it all sorted instantly. Thank you so much Chloe!PositiveResponsiveness, Professionalism

Lee · 10 November 2021

★★★★★ 5/5

Google

Had a viewing with Eliot who was very quick to respond and set up a viewing for us. He made us feel comfortable and allowed us to get a feel for the property and see if it was somewhere we could live

Lee · 17 March 2026

★★★★★ 5/5

Google

As a landlord, I have been very pleased with the service provided by this Brown and Merry Agents Hemel Hempstead . The team is professional, responsive, efficiently. Communication has always been clear. I would definitely recommend them to other landlords.

Abiola · 17 March 2026

★★★★★ 5/5

Google

We have had exlant service from Brown and Merry estate agents. We were given very professional and extremely helpful advice throughout our lettings process. Eliot and steven were a pleasure to deal with and Eliot must have the patience of a saint to have put up with us. I can recommend Brown and Merry to all ages.

Paul · 5 October 2025

★★★★★ 5/5

Google

I recently worked with Eliot to obtain a new flat lease. Eliot was very professional in his approach and interactions with me. I found him to be very helpful and considerate. He was a pleasure to work with!

Kevin · 10 September 2024

★★★★★ 5/5

Google

Thank you Gary for all your help and support We really appreciate all your efforts to respond to our queries swiftly without delay. You have made the experience immensely better for us when u came on board of our sale many thanks

Ian · 17 August 2025

★★★★★ 5/5

Google

Sara was really good at breaking down everything tondonwith our mortgage, she explained everything and gave us loads of advice and tips, it was alot of info and her friendly approach gave us confidence to go ahead with everything. Sarah went above and beyond to accommodate my husbands schedule, she came in on a Saturday morning even though it was her day off to meet with us. The whole process was effortless and her rates were better than the banks and others! I have since recommended two family members who have used her even though they love in london.

Heba · 24 October 2019

★★★★★ 5/5

Google

Highly recommend Brown and Merry, Stephen was very helpful and Eliot was superb in getting us our new home. After weeks and nearly a month of looking and almost giving up, Eliot went above and beyond to help us!

Tiffany · 24 July 2024

★★★★★ 1/5

Google

Possibly the worst service you could ask for? Had my property on the market for around 6 Months, over this time managed to get less than a handful of viewings (of which I received 0 feedback), the pictures taken were terrible, I ended up taking my own with my iPhone and they were better, they even changed the advert pictures to these. Anyway fast forward 1 year, I changed agents from Brown and Merry to another Agent who were very professional, they helped me to sell the flat 6 months later (for half the fee)... I am now being chased by Brown and Merry for their Fee even though they did not sell the property. This shows they are a very dishonest and poorly run agency. I would recommend everyone to Avoid using this agency, there are far better Agencies in the local area.

Myles · 2 November 2024

★★★★★ 1/5

Google

I rented from Brown and Merry for one year and the company they use to manage their lettings (Sequence) is shocking. The check in to the apartment missed huge levels of dirt and grime. It also missed huge holes in the wall that had been filled but left rough. Large scuff marks weren’t mentioned, no meter readings at all and left property that I was not expecting to look after. I raised these concerns, (with pictures) at the time to Brown and Merry but was fobbed off with “the landlord is aware” I reported a broken light that Sequence didn’t bother to repair. I was left with an astronomical unpaid electricity bill, as well as bailiffs looking for the landlord. Neither Brown and Merry or Sequence were interested and told me to contact each other. When it came to leaving I left the flat in a far better state than I received it but the check out was completely different. It was measured on an entirely different standard. I emailed both immediately with the disparity but again, no comment or any acknowledgment of a problem. They are refusing to hand back my deposit and refusing to tell me if there is any dispute. I have complained and been fobbed off and ignored so far. I have put an official complaint into the deposit protection scheme. In short, both are unprofessional and have left me in the lurch. In 20 years of renting, I have never had such issues. Neither seems to care one bit and I’m preparing for small claims court. Avoid like the plague!

Khetmaster · 13 January 2024

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 5/5

Google

Was shown round a property by Eliot today and he was amazing and extremely helpful and easy to communicate with. Couldn't of asked for a better guy to show us round this perfect property 👌 …

Abbie · 17 February 2026

★★★★★ 5/5

Google

great agency with top agents. Eliot was very helpful with showing me different properties and explaining the benfits of each area. his thorough knowledge about schools and public transportation around the properties were really insightful. other agencies should take notes.

Ash · 25 May 2024

★★★★★ 5/5

Google

Amazing team of people, especially Eliot and Stephen, who were looking after the whole process of us moving into a new property. Highly recommended agency 👌 …

Maria · 7 December 2024

★★★★★ 1/5

Google

Unfortunately not a great experience, up to place our property on the market they seemed like the best choice but after agreeing and getting signed up with them we have had hardly any contact with anyone apart from once to have the only viewing in the near 3 month period. After near to 3 months we have had 0 response to any emails that we have sent and 0 call backs to any phone calls made into the office and are unfortunately stuck with them until the agree time is allotted in which we definitely will be moving away from them. I would definitely rethink using Brown & Merry to sell a property. As keen as they seem at the sign up unfortunately the follow up of actually selling a property they loose all interest and just end up wasting your time.

Andrew · 22 September 2024