★★★★★ 5/5
The Trusted AgentSale and Purchase
Moginie James have been excellent throughout the sales and purchasing of our property and soon to be new home. The team at MJ have gone out of their way to ensure the stressful process has been minimised throughout.
We originally had three estate agents to value our property and MJ came across as honest, personable and willing to go the extra distance in promoting our home which is why we chose them to act on our behalf - a decision we are glad we made; from Andrew with the initial valuation and many viewings, Martin to coming round at 7 in the morning to take a picture of the house and conducting the viewings, Aaron holding viewings outside of normal hours and Karen whose personality, organisation and constantly keeping us in the loop made the experience, dare I say, pleasurable!
Huge thanks to the team and I would recommend their services to anyone wishing to buy or sell within Cardiff
Neil · 22 June 2017
★★★★★ 5/5
The Trusted AgentAmazing and True Professional
I recently purchased my first property through Moginie James, where Karen was working at the time. From Day one, she was extremely helpful and couldnt be anymore assertive to my needs and wants. Karen, was very patient and as you can imagine i didnt really know what i needed to do for my first property. However, Karen bent over backwards to help me make my decision and also provided me with the resources, time and appointments in order to so.
I can't praise Karen enough, and hope every property i purchase in the future is through her.
Keep smiling and keep up the amazing work!!
Tom · 11 May 2017
★★★★★ 5/5
The Trusted AgentMaintenance Issue
Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my problem and soon as she could.
Natalie told me she would call me back once she had spoken to our landlord and I was pleasantly surprised when she called me back within 10 mins. She also had the maintenance team sort out our problems that day.
I wasn't expecting it to be so quick and so was a lovely surprise when i got home from work to see it fixed!
Natalie had brilliant customer service, was great on the phone and made me feel at ease for something that I had prepared myself to be stressful and a long wait.!
Super service and super impressed!
Thanks Natalie!
Charlotte · 20 January 2017
★★★★★ 5/5
The Trusted Agentprofessional, friendly, walm, high quality, good communication
We initially were talking to 2 other agents to discuss about selling our property. We popped in Moginie James Cyncoed office when we passed by. Unexpected we were served very well by Aaron Pitman. We were impressed by his company introduction. We decided to ask Moginie James to sell our house. So far we are very impressed by their efficiency and good service. Karen Hewett is very freindly and patient. She is keeping very frequent and honest communications between us and potential buyers.
We will definitely recommend Moginie James to our friends.
Ping · 13 January 2017
★★★★★ 5/5
The Trusted AgentExcellent from Start to Finish
Having not rented a property in many many years, I was feeling completely out of my comfort zone about what to do now and what to expect. I met with Ceri Jardine, Lettings manager, who was very knowledgeable and extremely helpful. This gave me confidence that things would go as planned which indeed they did. The flat was rented quickly and I felt the MJ team helped me through the whole experience. I particularly want to mention that Ceri and Cat were very supportive and professional in their dealings with me. Based on this experience I would hesitate to recommend MJ as an agent for letting property.
Gianni · 5 December 2016
★★★★★ 5/5
The Trusted AgentGreat service from start to finish
We found the property we wanted to buy before we sold our house which created a concern that it wouldn't be on the market when ours sold. We were shown around the property twice both by enthusiastic agents. Martin was great, his knowledge of the house, area and the sellers position was great. We also sold our house through Morginie James and found this to be effective too. The information was clear. Any problems we ran into were addressed in a timely fashion. The solicitor that was recommended was also great. Friendly, professional agents that I would definitely recommend.
Victoria · 3 August 2016
★★★★★ 5/5
The Trusted AgentLANDLORD REVIEW-TENANT ONLY FIND SCHEME
I have always found the staff I deal with at Moginie James ,Letting Dept in Cyncoed Office in Cardiff to be friendly,polite and efficient.The names of the staff I usually deal with are Ceri,Harriet,Cat and Dave.
I have four properties which I let out in Cardiff and always use Moginie James,as the tenants they have introduced and have found for me have caused me no bother whatsoever.
ITo sum up I receive a first class service and will continue to use Moginie James in the future..
Terence · 3 July 2016
★★★★★ 5/5
The Trusted AgentCan't ask for anything more
Moginie James rented our apartment within an hour, pretty much (March 2016). It hadn't even been listed (we hadn't even finished moving out). The very friendly and professional member Ceri visited and inspected the property on the Friday, and called back within an hour to say they had suitable tenants. They viewed it on the Monday and took the place.
Have used Moginie James for years because they have good distribution across Cardiff, and maintain professional standards – staff always clued-up and on the ball whether that's on the sales or lettings side.
Anonymous · 25 April 2016
★★★★★ 5/5
The Trusted AgentReassuring, very friendly & helpful for me as a first time buyer!
Everyone who i've spoken to from booking the viewing, making an offer, receiving the 'congratulations your offer has been accepted' phone call, and guidance i'm receiving with my next steps has been exemplary.
As a first time buyer, the whole process is so daunting, but Cat and her colleagues in the Albany Road branch has made everything so much easier. The team has been so patient and accommodating with my questions. They're always happy to help and respond very, very quickly to my emails. I'm also never ringing for very long before they answer the phone.
I'd spoken to a few other estate agents on my quest to find my perfect first home, and the service from Moline James really does stand out. I'd definitely recommend them to friends and family, and wouldn't hesitate to use them again!
Claire · 14 March 2016
★★★★★ 5/5
The Trusted AgentMRS NYHAN.S HOUSE
Fabul;ous service from the whole team so caring and considerate to me every time I spoke to them in fact I am going to really miss our little chats particularly with Aaron. Angharad and Karen they have been really helpful and now my house is sold I am hoping they will find me a flat very soon I know they will do their very best thank you all again and again highly recommend morganie james mo. n
Maureen · 17 January 2017
★★★★★ 5/5
The Trusted Agentrenting houses
I rented, out my two properties with moginie, James, I found that Rob Iyles was very helpful with morgages I understood everything that he was explaining to me. I also found Cat Deeley was extremely helpful, she went out of her way to help me rent my properties, she is extremely friendly person and very good at her job. I am very greatful of everything Cat did to help me find good tenets for both my properties.
Amanda · 2 February 2016
★★★★★ 5/5
The Trusted AgentProfessionalism from the word go
Nothing to fault. Every aspect of my sale, and my purchase, as I was able to buy a property that had just come on their books, went very smoothly and efficiently. All viewings are sent by confirmation email so you know who's coming when. Would highly recommend them. Spoke to both Karen and Andrew regularly with updates, and even had a phone call to congratulate me on both my sale and my purchase 6 days later.
Amanda · 10 May 2017
★★★★★ 5/5
The Trusted AgentGoing above and beyond
Moginie James did not only meet but exceeded my expectations. I was able to apply a hands off approach.
I wish to express particular thanks though to Karen. For my sale, Karen was the linchpin. Without Karen's extraordinary support I would not be in a position to give a five star rating.
Karen's customer service skills are exceptional. Nothing was too much. Regardless of what I needed and when. Professional in every aspect.
Paul · 27 January 2016
★★★★★ 5/5
The Trusted AgentExcellent service with no fuss or stress
Recently sold my first property through Moginie James. The level of service was excellent. I was made to feel at ease and confident in my choice of estate agendt from the beginning.
The whole process was dealt with professionally and promptly, Everything was explained clearly without patronising, which was very much appreciated.
A special mention to valuer Gareth Davies and particularly Sales Progression Manager Michelle Lloyd for their excellent 'no fuss' professional service.
Rhydian · 9 November 2015
★★★★★ 5/5
The Trusted AgentFriendly, quick, efficient and organised.
I was impressed with how quickly the process began when I initially phone on Saturday morning to say we wanted the property. Particularly in this case because it was bank holiday Easrer weekend and everyone deserves time off. By Tuesday, references were already being sent out and boxes were being ticked. We were informed of any updates promptly.
Special thanks to Cat Deeley who has been guiding this process.
Freddie · 31 March 2016
★★★★★ 1/5
The Trusted AgentWorst experience
I can only hope anybody who reads this review avoids this letting agency AT ALL COSTS! They add unnecessary fees and lied about the property when discussed on the phone. Moginie James add hidden fees here there and everywhere which other letting agencies do not. They're a bunch of cowboys. AVOID AT ALL COSTS! I've heard many stories from other people about how poor and dishonest their service was, but my partner and I liked a property so thought we'd pursue it but these stories were true. They also have a habit of deleting negative reviews for fear of prospective buyers/letters seeing the truth. AVOID!
Anonymous · 10 October 2016
Agent replied · 11 October 2016
We take customer service very seriously at Moginie James so firstly we would like to take this opportunity of apologising to you if you feel any aspect of our customer service has let you down. As a reputable agent, we publish all our fees on our website so there is complete transparency as to what fees we charge and when they are payable so we are very concerned to hear you say that some hidden fees have been added and we would very much like to hear from you as to what fees they were as we can look into refunding them to you?. We wholeheartedly support customer review sites and welcome all reviews , both positive and negative as a way of improving the service we offer. We do not delete any of our reviews - we are aware of one review that was recently deleted but after further investigation, we discovered that the review had been removed by the review site, not ourselves, due to the nature of some of the content. We are very disappointed that you have been left with a poor opinion of our company and we welcome the opportunity to put things right for you. Please contact me directly and I will give this matter my immediate attention -
martine@moginiejames.co.uk
★★★★★ 5/5
The Trusted AgentVery helpful and understanding
After a house fire last week we where left homeless (living out of a hotel room and car boot) a week before our wedding with our 5 month old baby, Cat has been very helpful and understood the urgency of finding a new property, managing to get us in to somewhere new within a week.. Would use Mogine James again in the future.
Stephen · 31 March 2016
★★★★★ 5/5
The Trusted AgentVery efficient and professional service
Karen has been so professional and helpful in the sale of our property, we've been kept informed of all viewings and subsequent feed back from prospective purchasers without exception. From day one the service at Moginie James has been excellent and would certainly use them again in the future. Thank you to Karen and all the team for a first rate service.
Jayne · 15 May 2017
★★★★★ 5/5
The Trusted AgentExcellent landlord service
Excellent service received from the whole team in the rental department.
Ceri on the initial valuation was honest, friendly and knowledgeable.
Within a few hrs of the advert going live we had several viewings booked in and our house was then let on the first viewing.
Was kept up to date with the references and progress throughout.
Overall a great service.
HC · 5 October 2016
★★★★★ 5/5
The Trusted AgentKaren Hewitt has been very professional and helpful to me.
I found Karen to be very pleasant, patient and efficient in our dealings. I am very happy with the service I have received.
Andrew too was extremely patient and did not rush me during my viewing. He went the extra mile checking things for me on Google maps for example.
Jill · 24 October 2016
★★★★★ 5/5
The Trusted AgentHarriett Reynolds
Harriett has been exceptional throughout our search to find a house. She has taken us on 3 viewings and has been very polite, helpful, friendly and has answered any questions that we have asked.. We are very happy with the service that she has provided representing Moginie James
Sue · 21 April 2016
★★★★★ 5/5
The Trusted AgentExcellent prompt proffesional friendly service
Moginie James in Cyncoed let my property within days to excellent tenants. They let to my previous tenants just as quickly and efficiently. No fuss, no drama. Everyone in the office especially Ceri, Cat, Harri and Dave deserve a thank you and mention. Would highly recommend!!
HD · 4 September 2015
★★★★★ 5/5
The Trusted AgentExcellent Service
Great service in finding a tenant for my property. Very transparent and prompt updates on the progress. I found this very helpful especially since I am abroad. Ceri has been a great help with prompt replies to emails / queries.
Arun · 26 October 2016
★★★★★ 5/5
The Trusted AgentVery helpful and a great team
We are in the process of purchasing a house through moginie james and we were very impressed with the helpful nature, timely contact and useful mortgage advice. Hats off great team, a special thanks to Karen and Rob. Defintely recommend!!!!
Amar · 20 May 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
