Every review we hold for the Crystal Palace office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJames, Lucy and the team are the first letting agents I can honestly say I like! None of the smarmy, pushy, aggressive attitudes you find at their competitors, just good honest advice from people who know and love the area. They helped us find the perfect flat, and have always been approachable and friendly if a problem arrises.
Thoroughly recommend and would use again!
Nathan · 15 July 2014
Agent replied
Thank you Nathan, sadly events have conspired against us and we haven't been able to assist you in the intervening years, but we would be delighted to assist you both with any property matters if we can.
★★★★★ 5/5
GoogleWe rented a property with Marin & Co for 3 years, had a few issues with the house and James and Annabel sorted things out very quickly! One of the best agencies we dealt with. Had an easy move in and move out. Very relaxed agency and always willing to help (even after hours) Highly recommend them to any tenant or owner.
Jason · 5 July 2017
Agent replied
Great review Jason, thank you.
★★★★★ 5/5
GoogleJames and the team were extremely helpful and supportive during a very stressful process. Would definitely recommend Martin & Co, Crystal Palace
Elizabeth · 13 April 2024
Agent replied · 13 April 2026
Thank you for your review Elizabeth. It can be such a stressful process and we are glad we could help you through it!
★★★★★ 5/5
View AgentsExcellent local letting agent
When looking for an agent to let my property, I searched for a local one with good reviews from tenants and found Martin and Co, Crystal Palace. I have only positive comments to add - excellent and timely communication, an approachable and friendly team and a sense of integrity and honesty from them all. I would be happy to recommend this local agent. A bonus for me is their local involvement in the Crystal Palace Film Festival which they have supported for many years!
Danuta · 13 March 2025
★★★★★ 5/5
GoogleAbsolutely brilliant service from James, Annabel, Lucy, Michael and the whole team. As a landlord burned by the incompetencies of Streets Ahead (Crystal Palace) choosing a terrible tenant with no accountability, the team at Martin & Co quickly stepped in to not only choose a great, professional tenant, but manage the property efficiently without any stress! Thanks for all your help!
Layla · 26 April 2015
Agent replied
Thank you Layla for your kind review. We did have a difficult tenancy after this review, but we are pleased to still be acting for you and appreciate your custom.
★★★★★ 5/5
GoogleMartin&Co helped us during the purchase of our first flat. James was an excellent communicator, always making sure we were kept in the loop regardless of whether there was anything to update. Really helped move the process along when things slowed down. Would definitely recommend and use again!PositiveResponsiveness, Professionalism
Rachel · 19 July 2021
Agent replied
Thank you Rachel for your kind review. We are ready whenever you are!
★★★★★ 5/5
GoogleBy far the best estate agents we have ever dealt with! Very responsive, professional and helpful. Thanks to Michael, James and the rest of the team for a really fantastic service - highly recommend.
Emma · 13 April 2023
Agent replied
Thank you Emma for your review, it was a great team effort from all parties!
★★★★★ 5/5
GoogleJames and Lucy are a new breed of estate agents who seem to understand that customer service and peace of mind go hand in glove. I have nothing but praise for everything they have done while letting my property over the last 2 years. Nothing seems to be too much trouble for them. I would strongly recommend them.
Rob · 26 March 2015
Agent replied
Thank you Rob for your kind review.
8 years have passed, time does indeed fly. Thank you for your ongoing custom.
★★★★★ 4/5
GoogleThanks to James and Michael for all their help selling my flat last year! Their no-nonsense style was very refreshing compared to other agents I spoke to. I appreciated their straight-forwardness immensely!
Catherine · 13 April 2023
Agent replied · 7 April 2023
Thank you for your review, we do try to keep things straight forward!
★★★★★ 4/5
GoogleThanks to James and Michael for all their help selling my flat last year! Their no-nonsense style was very refreshing compared to other agents I spoke to. I appreciated their straight-forwardness immensely!
Catherine · 13 February 2023
Agent replied
Thank you for your review, we do try to keep things straight forward!
★★★★★ 5/5
GoogleJames and Michael at Martin and Co. Crystal Palace were incredibly helpful in assisting us in the purchase of our flat, always on the other end of the phone to deal with queries when needed. Overall a pleasure to deal with and we will certainly consider them when we are in the market again!
N · 28 February 2017
Agent replied
Thank you for your kind review.
★★★★★ 5/5
GoogleI endorse the positive reviews below. James was the agent for the house we recently bought. The seller was uncommunicative and volatile, making the sale tricky. Meanwhile, James was calm, clear and reassuring throughout. Completely different to the usual experience of the selling agent when you are buying. Thanks Martin & Co!
Tim · 6 July 2015
Agent replied
Thank you Tim for your super review, discretion being the better part of valour, we will comment no further.
★★★★★ 5/5
GoogleMartin & Co Crystal Palace team is extremely efficient. Their dedication to providing the best customer service is incredible. I have known them for 12 years. They found tenants within two weeks. They keep you informed, and they are super organized dealing with the administrative side of things, e.g. inventories, gas check, references, etc.
Not only are they very good with the technical part of the rental process, but also, they are honest and caring people. They are very good at communicating and ready to help.
I highly recommend Martin & Co Crystal Palace to anyone looking for a smooth and positive experience on the rental market both Landlord or Tenant.
Ms · 5 November 2024
★★★★★ 5/5
GoogleJames, Lucy, and the team at Martin & Co managed my property letting for 6 years. During that time they continuously proved to be reliable, communicative, and full of integrity. I'm deeply satisfied that I chose them and would wholeheartedly recommend them to other landlords.
Jennifer · 4 July 2020
Agent replied
Thank you so much Jennifer. We are very glad you choose us all those years ago and are happy you are too!
★★★★★ 5/5
GoogleFantastic estate agent.Both James and Annabel were a pleasure to deal with. I let 2 properties with them in the space of a month and they made the whole process so easy. They went above and beyond to help get everything sorted and were super-efficient. I would definitely recommend.
Jonathan · 25 March 2018
Agent replied
Thank you for your great review, as we still act for you, we will ensure we keep up the good work.
★★★★★ 5/5
GoogleMartin & Co. made my landlord journey very smooth, when arranging a new tenancy. Annabel was very experienced and organised everything without any drama. My tenants were happy too
Andy · 5 December 2024
★★★★★ 5/5
GoogleThe team are utterly fabulous. They contact you with any issues, provide quotes, are utterly reasonable with suggestions of what actually needs doing and manage properties to an excellent standard. They have gone above and beyond on numerous occasions with difficult situations involving other tenants in the same block and never fail to keep you informed as a landlord. I couldn’t hope for a better management team!!!
Nick · 13 April 2025
★★★★★ 5/5
GoogleI can't fault James and Michael as agents. They were both extremely professional and supportive and the level of service we received from them far exceeded that of other agents we've experienced over the years. Thanks again, highly recommended.PositiveResponsiveness, Professionalism
Chris · 31 May 2021
Agent replied · 30 May 2024
Thank you Chris, that's a superb review, just pleased we completed in the end!
★★★★★ 5/5
GoogleWe were so happy to have Martin & Co facilitating the sale on the side of the seller. They pushed solicitors when needed and were really proactive when it came to communicating important info. We were very lucky with our seller and the lack of chain - but ultimately we went from choosing the property to moving in within 10-11 weeks.. really couldn’t be happier. Thanks so much for your help!
James · 31 May 2023
Agent replied · 30 May 2024
Thank you James, that was a good transaction, great team effort.
★★★★★ 1/5
GoogleI went to view a property on 10/6/22 and estate agent, Michael, would not let me view the property due to being 10minutes late for the appointment. He had not told me that I had 10mins to view the property and having told him that I'd travelled far he still asked me to rearrange to another date. I found this rude and not accommodating, especially because he had not said that I'd only have 10minutes to view the property. My reviews therefore are not views of the property but of Michael, whom I found to be quite rude and unhelpful.
Winston · 13 July 2022
Agent replied
Sorry you had a negative experience Winston. Sometimes our agents have tight diaries and we can't impact everyone else in the diary because one person is running late. Well, we could, but it wouldn't be fair to everyone else that was on time. Sometimes we can, and will, wait for people, but it wasn't possible on that day I'm afraid. Not sure we deserve a 1 star review because you were late though.
★★★★★ 5/5
GoogleWe recently sold our flat in Crystal Palace via Martin & Co and had a great experience. James and Michael were really helpful, knowledgeable and prepared to go the extra mile in making our sale go through promptly and smoothly. Highly recommended.
James · 4 July 2020
Agent replied
Thank you James for your great review.
★★★★★ 5/5
GoogleWe'll definitely recommend Martin & Co. James, Annabel, Duncan and everyone else are always friendly. Always quick to respond when we have an issue or questions. Very efficient and always helpful.
Emmanuelle · 26 September 2024
★★★★★ 5/5
GoogleWe bought a flat through Martin & Co earlier this year and found James and team to be really helpful, communicative and professional. The process was smooth and efficient thanks in large part to Martin & Co. I wouldn’t hesitate to deal with them again in the future.
Jane · 6 July 2015
Agent replied
Thank you for your kind review Jane.
★★★★★ 5/5
GoogleBest agency I have had experience with. James was extremely helpful and no job was too big or too small. I was never hesitant to drop him an email or ring him when I had an enquiries and even after my contract had finished he was still a major help.
Would definitely recommend Martin & Co Crystal Palace to anybody in search for a great agency with a hands on and friendly approach. I know that if I am ever back in that area, they will be the first estate agents I ring.
Thank you for everything!
Ilona · 2 June 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
