Every review we hold for the Crystal Palace office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought a house recently through Martin & Co Crystal Palace and thought that James and Michael were very helpful. We are first time buyers and found the whole process very smooth and easy. The team at Martin & Co, Crystal Palace were professional and easy to deal with. On our completion day James went out his way to meet us at the house to personally give us our keys even though it was after working hours. We would definitely recommend Martin & Co to any prospective home buyers as their service was exceptional.
Chloe · 2 June 2015
Agent replied · 30 May 2024
Thank you Chloe for your review, it was our pleasure.
★★★★★ 5/5
GoogleAfter a chance meeting with James i decided to give Martin & Co. the task of letting 2 properties that i needed to find good professional tenants for very quickly. Whilst most of James' competition were sipping mulled wine and grazing on mince pies James made himself available over the Christmas and New Year period and got to work in searching for tenants straight away. He found 2 sets of excellent tenants for me and i will definitely be using him to find tenants again in future. I'd happily recommend James and his team at Martin & Co Crystal Palace.
Ian · 29 April 2015
Agent replied
Our chance meeting sticks in my memory! Thank you for your ongoing instructions, you are always a pleasure to deal with.
★★★★★ 5/5
FacebookIf I could give more than 5 stars I would. James and staff handled a really tricky sale of my property, I can't THANK him enough. Martin & Co really earned their commission on this one. Any emails were answered really quickly, I was not left in the dark wondering what was going on, James pushed and prodded solicitors, not just mine but all the way along the chain. If only all Estate Agents were like this. I always felt James had my best interest at heart when we hit a snag. And we hit many snags!!! I was congratulated when the sale went through, as though I'd won a prize. I suppose you could say I had won a prize, managing to find the best Estate Agent for me in the area I sold my flat in. At the end of the transaction I felt I had gained a friend. A heartfelt THANK YOU from me to you all.
Terrie · 14 January 2015
Agent replied · 2 December 2023
Smiles, I'm really impressed with your profile and personality. I also admire your good sense of humor here. Thanks for all the amazing posts you shared, you look so adorable. I don't normally write in the comment section, but I think you deserve this compliment. I'll appreciate us being friends. kindly click on my profile to send me a friend request if you don't mind thanks!! xoxo
★★★★★ 5/5
GoogleI have used James at Martin & Co for my last 2 lettings at my flat. I gave him detailed instructions for the type of tenant I was looking for and he understood that completely. There was no time wasting and everything dealt with professionally and "By the Book". The Co have a very good knowledge of the area and are realistic about price. I will use James and his team whenever I need to and wouldn't hesitate in recommending them to other landladys/lords.
Ellyn · 22 November 2014
Agent replied
Thank you for your 5 star review Ellie, as we still act for you, we will keep doing what we do and look forward to our next instruction from you.
★★★★★ 5/5
GoogleWe have just found a lovely 2-bedroom flat at the edge of the Upper Norwood Triangle. During my househunting-process the biggest frustration was the arrogance of 80% of the approx. 15 letting agencies in this area. Most of them treat you as if you are not a potentional client and you must be happy that they listen to you more than ten seconds.
An attitude that I did not found with the people who work at Martin&Co at Church road. The whole process of: viewing, informing, adminstration, interaction in person and by e-mail etc. went fluently. I can imagine that the position of letting agents is not so easy. According to me it should be in the middle between the (potential) tenant and landlord; they should represent the interests of both parties. Shortly; we are very happy to have found our perfect flat in great collaboration with James Gough and Michael Darby.
Albert Jansen & Florence Cambier
ACW · 6 July 2014
Agent replied
Thank you Albert, we really enjoyed letting to you.
★★★★★ 5/5
GoogleMartin & Co were very easy to deal with as buyers. They were communicative and kept the process moving along at a good pace. They went above and beyond to help us out when the previous owners were still logged into the fancy heating system in our new place. James quickly reached out to them and got everything sorted so we could get the heat turned on. Thanks, all!
Dana · 31 May 2021
Agent replied · 30 May 2024
Thank you Dana for your review, all part of the service!
★★★★★ 5/5
GoogleMartin and Co Crystal Palace letting agents was amazing and they helped us in each and every step to find the correct property. i would like to mention James and Michel for the support they gave us through out and i will recommend them to anyone as very responsible ,friendly agents as well as the customer service provided through out was amazing. wishing you all the luck provide your good service to people for many years.
Maneka · 21 November 2017
Agent replied
Thank you Maneka, it was our pleasure.
★★★★★ 5/5
GoogleHow refreshing!! A real estate agent that's not like the others. Honest and reliable! James and Lucy really took the time to understand what I needed when renting out my property. They have obtained really great tenants for my property at the agreed rent and have dealt with any issues that have come up without any hassle required from me. If you're looking to rent out your property, I strongly recommend you talk to James and Lucy!
Mischa · 22 November 2014
Agent replied
Thank you for the great review Mischa. Yours was the only appraisal both Lucy and I went to together, glad we didn't put you off! Also glad the intervening tenancies and subsequent sale all went well too.
★★★★★ 5/5
GoogleThis agent didn't actual market our property but was involved in the chain of our house sale. James went above and beyond in communicating and keeping us in the loop with the progress of the sale and helped make a stressful time that little bit more manageable!
Clare · 17 March 2025
★★★★★ 5/5
GoogleI am an overseas landlord and have worked with Martin & Co for the last few years, they exceed their local competitors in Crystal Palace by far. They have managed my property fantastically and dealt with maintenance issues efficiently. James, Lucy and the team also provided exceptional support and worked with due diligence and diplomacy in relation to some problematic tenants.
I would highly recommend Martin & Co Crystal Palace to any landlord!
Jessica · 5 July 2018
Agent replied
Thank you Jess, for a great review, there was high level diplomacy involved! We subsequently sold for you and I hope that you found that process as smooth as well.
★★★★★ 5/5
GoogleI sold my flat with Martin & Co last month. The service was amazing, my flat went through very quickly which was definately because of the prompt communication from James who kept the ball rolling throughout. I was always made aware via email and phone exactly what was happening which put me at ease, through what can be a very stressful time. I'd recommend to anyone to sell through Martin & Co.
Rachel · 22 November 2014
Agent replied
Thank you Rachel for your kind review. I know your buyer has enjoyed many happy years in the flat.
★★★★★ 5/5
GoogleThank you Annabel, James and team! You've been a huge support and dealt with everything for me efficiently, promptly and most importantly, with integrity. I trusted you entirely and wouldn't use anyone else now. You truly are the best around and even give estate agents a good name! 😉 …
Kathryn · 5 December 2024
★★★★★ 5/5
GoogleHaving wanted to move to Palace for a long time and having a fairly stressful and protracted move, we would have been lost without Martin and Co. The team is small but very competent and James in particular could never do enough, always returning calls and chasing emails.
Cannot recommend them highly enough - proficient friendly rolls Royce service with a smile - will definitely use them again.
Piers and Trish
Piers · 22 November 2015
Agent replied
Thank you Piers for your superb review, it was our pleasure.
★★★★★ 5/5
GoogleThe best estate agents I’ve used.
James in particular was great. He was very personable, great communication (very quick to respond). I had a very protracted sale due to various unforeseen issues and James was a great support, sounding board and helped push solicitors, property management company’s and buyers. I couldn’t recommend them enough!
A · 29 August 2024
★★★★★ 5/5
GoogleBuying your first property is a daunting enough experience without wondering if you can trust those around you to carry out the necessary services to complete - therefore I consider myself extremely fortunate to have had Martin& Co Crystal Palace as my estate agent. The team were prompt, well educated and well mannered throughout (James in particular was great) and I'd certainly recommend them to any prospective buyers/sellers
Richard · 21 November 2016
Agent replied
Thank you Richard, we appreciate your kind words.
★★★★★ 5/5
GoogleI can wholeheartedly recommend Martin & Co Crystal Palace. We had our flat on the market for four months with another agent, re-listed with Martin & Co and had an offer within ten days. From our first engagement with James, they were …
Laura · 13 April 2023
Agent replied
We can whole heartedly recommend you as a vendor! You were helpful and responsive throughout and a pleasure to deal with.
★★★★★ 5/5
GoogleJames and his team at Martin & Co Crystal Palace go above and beyond what is expected of them. The team is hard working, efficient and I can't fault them in anyway.
They rented out my property after i moved abroad with my husband. From start to finish they took care of everything. I trust them fully and would highly recommend them to any landlord or tenant.
Jennifer · 22 November 2014
Agent replied · 4 July 2023
Thank you Jenny for your kind review.
★★★★★ 5/5
GoogleJames and his team at Martin & Co Crystal Palace go above and beyond what is expected of them. The team is hard working, efficient and I can't fault them in anyway.
They rented out my property after i moved abroad with my husband. From start to finish they took care of everything. I trust them fully and would highly recommend them to any landlord or tenant.
Jenny · 2 May 2014
Agent replied
Thank you Jenny for your kind review.
★★★★★ 5/5
GoogleI'm glad to be tenant living in property let & managed by Martin & Co Crystal Palace since December 2014.Always fast and professional service.Friendly and polite people.I would like to say thank you:
Valery,Anabel,Lucy and James.Also the gentleman who showed us the property we currently live in but I can't remember his name.Bow.PositiveResponsiveness, Quality, Professionalism, Value
Aleksandar · 26 June 2021
Agent replied · 25 June 2024
Thank you Aleksandar, its been a long and on going relationship, delighted to read your feelings about our services and team.
★★★★★ 5/5
GoogleI would recommend Martin & Co, James was extremely helpful and efficient, and provided helpful information above and beyond what he needed to, even after the purchase went through. Having had experience of another local estate agent, the service I received from Martin & Co was of a far, far higher standard, and I would definitely use them if/when I come to sell.
Dominique · 21 November 2018
Agent replied
Thank you Dominique for your great review, we look forward to the call when you are ready!
★★★★★ 5/5
GoogleBest estate agents in SE! I pestered them with questions every single day but James and Mike were absolutely brilliant. Couldn’t recommend them enough, top team and got everything done as quickly as possible.
Oscar · 13 April 2025
★★★★★ 5/5
GoogleA great first impression by Martin & Co in particular Michael who was very professional and capable
My wife and I were purchasing a property in the area and would highly recommend their services
Very prompt in responding to emails and keeping us updated at every avenue
Providing what we felt was a personal service throughout our purchase
In all a great experience
Michael · 5 July 2018
Agent replied
We love to provide a personal service, glad that you had the experience you did with us.
★★★★★ 5/5
GoogleJames and the team really go above and beyond for any prospective buyer - both before the purchase and after. They were extremely supportive and kindly helped us (first time buyers) through the whole process, including other work that …
Polly · 13 April 2023
Agent replied · 30 May 2024
Thank you for your review Polly, it was our pleasure.
★★★★★ 5/5
GoogleAs an accidental landlord I had been severely let down by my previous agents. Despite being in the midst of a pandemic, James and Annabel - a dymnamic duo - managed to get my empty flat tenated in two weeks despite lockdown. Their communication is quick and clear. So far I am very happy and grateful. Thank you!
Tee · 27 June 2020
Agent replied
Our pleasure Thea! Thanks for the superb review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
