Trusted Agent profile · Crystal Palace · London
Verified
★★★★★
238 reviews across 3 platforms
70 Church Rd, Upper Norwood, Crystal Palace, London, SE19 2EZ
Part of Martin & Co, see every office.
Martin & Co's office in Crystal Palace, London, at 70 Church Rd, is rated 4.8 out of 5 across 238 reviews on three platforms, including 229 Google reviews rated 4.8.
229
Reviews on Google
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8
Reviews on Facebook
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1
Reviews on The Trusted Agent
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in sales, lettings and property management in Crystal Palace, Sydenham, Penge and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Directors James Gough and Lucy Hopkins opened Martin & Co Crystal Palace in 2011. Passionate about property and having lived in the area for 10 years, both have expert on-the-ground knowledge and provide exceptional customer service to local residents. Located in South London, Crystal Palace benefits from a village feel whilst being an integral part of the Capital, with wonderful parks and open spaces, and is ideal for both families and professionals. Our team Martin & Co Crystal Palace makes letting or buying your property as stress-free as possible. If you have a property to let or are looking for an investment in or around Crystal Palace, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation, please call Martin & Co Crystal Palace on 0208 7719990
Every review we hold for the Crystal Palace office, from every platform, shown as written. First names only.
5/5
GoogleThe team are utterly fabulous. They contact you with any issues, provide quotes, are utterly reasonable with suggestions of what actually needs doing and manage properties to an excellent standard. They have gone above and beyond on numerous occasions with difficult situations involving other tenants in the same block and never fail to keep you informed as a landlord. I couldn’t hope for a better management team!!!
5/5
GoogleI can't fault James and Michael as agents. They were both extremely professional and supportive and the level of service we received from them far exceeded that of other agents we've experienced over the years. Thanks again, highly recommended.PositiveResponsiveness, Professionalism
Thank you Chris, that's a superb review, just pleased we completed in the end!
1/5
GoogleI went to view a property on 10/6/22 and estate agent, Michael, would not let me view the property due to being 10minutes late for the appointment. He had not told me that I had 10mins to view the property and having told him that I'd travelled far he still asked me to rearrange to another date. I found this rude and not accommodating, especially because he had not said that I'd only have 10minutes to view the property. My reviews therefore are not views of the property but of Michael, whom I found to be quite rude and unhelpful.
Sorry you had a negative experience Winston. Sometimes our agents have tight diaries and we can't impact everyone else in the diary because one person is running late. Well, we could, but it wouldn't be fair to everyone else that was on time. Sometimes we can, and will, wait for people, but it wasn't possible on that day I'm afraid. Not sure we deserve a 1 star review because you were late though.
5/5
GoogleWe were so happy to have Martin & Co facilitating the sale on the side of the seller. They pushed solicitors when needed and were really proactive when it came to communicating important info. We were very lucky with our seller and the lack of chain - but ultimately we went from choosing the property to moving in within 10-11 weeks.. really couldn’t be happier. Thanks so much for your help!
Thank you James, that was a good transaction, great team effort.
5/5
GoogleWe recently sold our flat in Crystal Palace via Martin & Co and had a great experience. James and Michael were really helpful, knowledgeable and prepared to go the extra mile in making our sale go through promptly and smoothly. Highly recommended.
Thank you James for your great review.
5/5
GoogleWe bought a flat through Martin & Co earlier this year and found James and team to be really helpful, communicative and professional. The process was smooth and efficient thanks in large part to Martin & Co. I wouldn’t hesitate to deal with them again in the future.
Thank you for your kind review Jane.
5/5
GoogleBest agency I have had experience with. James was extremely helpful and no job was too big or too small. I was never hesitant to drop him an email or ring him when I had an enquiries and even after my contract had finished he was still a major help. Would definitely recommend Martin & Co Crystal Palace to anybody in search for a great agency with a hands on and friendly approach. I know that if I am ever back in that area, they will be the first estate agents I ring. Thank you for everything!
5/5
GoogleWe'll definitely recommend Martin & Co. James, Annabel, Duncan and everyone else are always friendly. Always quick to respond when we have an issue or questions. Very efficient and always helpful.
5/5
GoogleThe team is very helpful and professional! Especially Annabel and James were really supportive and during my stay at a property in Crystal Palace.
5/5
GoogleExcellent service all round from James, Michael and the team for our flat sale- very responsive and efficient, as well as friendly. Found potential buyers very quickly.
5/5
GoogleGreat service. We bought our house through Martin & Co. Michael and James were always contactable, answered all our queries and ensure the house purchase went through.
Thank you Ross, glad we got over the line despite a few hurdles!
5/5
GoogleThe team at Martin & Co Crystal Palace have superlative local knowledge and dealt with our sale process expertly. They certainly know their stuff and are very willing to go the extra mile to ensure matters proceed without unnecessary delays. I was mightily impressed throughout at their professionalism and the ease with which I could speak to the team when needed. Recommend highly.
5/5
GoogleMy wife and I are extremely happy with the service that James, Lucy and Martin & Co have provided for us. They respond to questions/comments/issues promptly, and are quick to follow through with any actions when required. Very friendly, organised, and helpful team!
Thank you Antony, if we simply managed to be friendly, helpful and organised we would be happy, so think we are in the very happy territory! Hope you are both well.
5/5
GoogleWe rented a very nice 60's house in Sydenham for three years through Martin + Co. James and his team were great to deal with. Courteous, helpful and responsive.
Thank you Adam, you were lovey tenants, only sorry the landlord had to move back in to the house!
5/5
GoogleHighly recommend Martin & Co. Great service, professional and efficient. James helped us sell our home and kept us up to date with the sale.PositiveResponsiveness, Quality, Professionalism
Thank you Susana for your lovely review.
5/5
GoogleVery nice and friendly team. James Gough and Annabel Sydney were always very supportive throughout the process of renting the property. Very professional and helpful, responding all the enquiries promptly. Thank you for helping us find the right property.
Thank you for your review, it was our pleasure.
5/5
GoogleMartin and Co were amazing to deal with whilst selling my flat. James was hugely helpful, professional and a pleasure to deal with. Couldn't recommend more highly!PositiveResponsiveness, Professionalism
Our pleasure Amanda thank you for the lovely review.
5/5
GoogleJames and Michael were both friendly, professional, and patient. They made what can seem to be an arduous process as smooth as it could be and my first letting as painless as possible. I would gladly recommend Martin and Co.
Thank you for your great review.
5/5
FacebookWe recently sold our flat with Martin & Co and James really went above and beyond! We would definitely recommend Martin & Co for a personal and professional service.
Thank you, Rachel, It was a pleasure working with you.
1/5
Googleextremely bad experience. I called to view a one bed flat for me and my partner and the agent on the phone was extremely rude and apprehensive about our jobs. I told her that I am a journalist and my partner works in gallery administration, and she tried to dig for even more details (she wanted to know when we graduated etc) after I disclosed our salaries. When I said to her that I wouldn't be calling if we couldn't afford the place, she got very rude. I understand that an agent wants to know the income, but suggesting that one can't afford a place, when that isn't true is just overstepping the mark a bit. I called after to cancel the viewing since we didn't feel comfortable after their rude behaviour. Avoid if you can!
5/5
GoogleI had a great experience buying my flat through Martin & Co Crystal Palace. The team was friendly, professional, and always quick to respond to any questions I had throughout the process. They made everything feel smooth and straightforward, and I really appreciated their support from start to finish. Highly recommend!
5/5
GoogleJames and the team sold our house earlier this year and we can't recommend them enough. They were extremely professional throughout the whole process and took a really proactive approach in helping to move the sale along.
It was our pleasure Husna, we would love to work with you and Ollie again if the chance arises, which is unlikely given your new home location, but we live in hope.
5/5
GoogleI have used Martin and Co twice now, to find a tenant for my flat and to organise the tenancy. They were recommended by the owner of a nearby flat. They have been extremely responsive and helpful every step of the way. They have twice found me good tenants, held the keys, organised viewings, organised the deposit at each end of the tenancy, as well as organising a plumber and electrician to go in - who then invoiced me directly [so no hidden charges]. The first tenancy ended after 6 months, so have been offered a large discount on the finders fee for my second tenant. I will definitely use them again, particularly due to the ease of contact and swift response to all my emails, phone calls and texts, as well as the resonableness and fairness of their fees
Thank you for your kind review Philippa, we look forward to acting for you again.
5/5
GoogleA really excellent estate agent. In all our dealings with them, James and Lucy have been efficient, engaged and professional; always friendly and willing to help. I couldn't recommend Martin & Co Crystal Palace more highly.
Thank you for your review, apologies to be replying 8 years or so later, but we are still acting for you as a managing agent, so will keep doing what we do for you both. You are one of our oldest landlords now!
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Tell us what you need and we'll pass your enquiry to Martin & Co Crystal Palace and up to three other top-rated agents near Crystal Palace.
