Martin & Co Crystal Palace reviews

★★★★★ 5/5

Google

2025: An update with further accolades! In July 2024, our ground floor flat was flooded by faulty plumbing in the flat above. Martin and Co were fantastic in responding to the immediate emergency: ensuring the tenants' safety and minimising property damage. But they were absolutely outstanding when it came to the months that followed - identifying and managing repair works, liaising with the freeholder's building insurance loss adjusters. The outcome could not have been more positive: the works were successfully completed to a high standard and the claim was fully reimbursed. We then proceeded to sell the flat and Martin & Co were again fantastic - swift, efficient, and, when the masters of diplomacy when it came to tricky negotiations weeks before completion. We could not recommend them more highly. 2023: We can't speak more highly of Martin & Co at Crystal Palace. From the very first phone call everyone in the office has been exceptionally professional, friendly, and knowledgeable, providing us the best possible support as new landlords. As well as covering all the basics they have consistently gone above and beyond in terms of their general and specific advice, which is always oriented to ensuring the best outcomes for tenants as well as landlords. I could not be happier to have James and Annabel as managing agents!

Amw · 13 May 2025

★★★★★ 5/5

Google

Both as a sales and letting agent, Martin & Co in Crystal Palace is a pleasure to deal with. Not something I've ever said about any other estate agent or lettings agent/manager. Everyone there is just so nice, efficient, helpful, swift to get back to you - almost unheard of in the property business. There's none of that pushy, wheeler-dealer attitude that so many estate agents have, which makes you mistrust them. On the contrary, their honest, straightforward, personal style makes you feel at ease and well supported. If it weren't for the cheerful, common-sense, pragmatic, can-do approach of James Gough when I was buying my flat, I don't think the sale would have gone through. The vendor and his solicitor seemed intent on hindering the process and pulled out of the sale at one point, which made my solicitor advise me to walk away. But thanks to James, we managed to seal the deal - and get a last-minute lease extension. The fact that he is a solicitor by training is also very reassuring. Normally, I would try and manage my own rental property, but because James was such an ally over the purchase of my flat, I kept the team on as managing agents - and am 100% pleased that I did so. So many little things go wrong or come up, and they just deal with them with the least fuss and expense. It's so nice to deal with real people! Thanks, James, Lucy, Annabel and all in the office! UPDATE 23 April 2024 I have just sold my flat through James and team at Martin & Co.Throughout my 10 years of ownership, they continued to be reliable, friendly, helpful, responsive managing agents. They have proved to be equally good selling agents. I would have no hesitation in recommending them in every department. Many thanks once again to James and the team.

Sue · 13 April 2025

★★★★★ 5/5

Google

Could not recommend more highly. We were selling a flat through probate and it was far from straight forward with multiple solicitors involved. Throughout this process James, at Martin & Co Crystal Palace was a beacon of support. Always quick to respond, to multiple questions, finding pragmatic solutions. We are convinced this sale would not have gone through was it not for James's diligence. First class service.

Matthew · 13 April 2026

★★★★★ 5/5

Google

The Martin & Co team at Crystal Palace have been really brilliant to deal with during our tenancy over the last couple of years. We’ve dealt mostly with Annabel and James and both have been responsive, friendly and professional. We’re slightly gutted they’re not the agents for our new property.

Rosie · 28 November 2025

★★★★★ 5/5

Google

Very good experience from the beginning. Shout out to James, who patiently showed us different places and guided is through the whole purchase process. Staff was always quick to respond and friendly. Definitely recommend their service.

Livia · 19 December 2025

★★★★★ 5/5

Google

I would highly recommend James and his team at Martin & Co Crystal Palace. Throughout the process of buying my property, James was nothing but helpful, friendly and knowledgeable, doing whatever possible to assist both the vendor and me. Post completion he continued to keep in touch which was much appreciated, making me feel very welcome to the neighbourhood! A few years later when I decided to rent out my property, it was a no brainer to contact James and team to appoint them as managing agents. I was delighted at how quickly they found my tenants, and very impressed with their support and guidance throughout the process. During the tenancy I couldn't ask for more in terms of their efficient management and communication. After moving back in, when it came to putting my house back on the market to sell, there was no doubt in my mind which agents I would appoint. Despite the turbulent times within the housing market they found a number of suitable buyers, and were once more thoroughly supportive and proactive during the process which completed smoothly. So if you're looking to buy, let or sell a property I'd wholeheartedly recommend Martin & Co Crystal Palace. Thank you James, Michael, Annabel, Lucy and all the team!

Charlie · 13 April 2024

★★★★★ 5/5

Google

We had an excellent experience buying a property with Martin & Co. The team were knowledgeable and helpful throughout the process. Michael and James felt very human and trustworthy, I would recommend using their services without reservation.

L · 30 October 2025

★★★★★ 5/5

Google

We had a fantastic experience with Michael Darby and James Gough from Martin & Co. Our property-buying process was extremely long and stressful (through no fault of the estate agent) and we couldn't have had better customer service from Michael and James. They were so empathetic and supportive, and we never had to chase them. They took initiative to push for us and kept us up-to-date at all times which honestly was invaluable during a process that felt hopeless at times. It felt like they were really on our side. We won't hesitate to recommend Martin & Co - thank you Michael and James :)

Varvara · 20 April 2025

★★★★★ 5/5

Google

James, Michael and the team were excellent. A professional and polite service provided, with people I felt happy to do business with. Thanks guys.

John · 2 December 2025

★★★★★ 5/5

Google

Having bought and sold a number of properties over the last few years I highly recommend you stop using any other Estate Agent and focus all of your energy on Martin & Co to find your buyer. They respond quickly to any questions throughout the sale process and offer help on every level. A great team of friendly, switched on people with plenty of know how. Unpretentious, down to earth realists. Thank you James and Michael.

Nikki · 26 March 2025

★★★★★ 5/5

Google

I recently used Martin & Co in Crystal Palace to sell a property. My first contact was with Michael, who is very personable and has excellent communication skills. He provided a realistic appraisal of the value the property and advised the correct asking price to attract interest quickly. Unlike many other estate agents, he provided a no nonsense approach and was transparent with the commission fees. He demonstrated expert negotiation skills with potential buyers and he was highly motivated to achieve the best sale price for the property. I was kept fully appraised of feedback from the viewings. Once the offer was accepted, James took over to progress the sale. The buyer had quite a few demands and James kept calm negotiating with both the buyer and solicitors using his expert legal insight. So if you are looking to sell a property in Crystal Palace and surrounding areas, then I would recommend you look no further than Martin & Co.

Brian · 5 December 2024

★★★★★ 5/5

Google

My partner and I moved from Crystal Palace to Helensburgh in Scotland in 2014. Having had a lot of negative experiences with other estate agents on "the triangle" we were extremely nervous about how this new relationship would work out and I vowed to give it some time before writing a review which would bare all about our experience. James and the gang provide the best service you can imagine from an estate agent. I know that "best service from an estate agent" is not exactly a great compliment when it comes to the quality of service from the industry as a whole (I'm sorry to say this, but in my experience it is entirely appropriate) and that is exactly why I have used the words "you can imagine" in my statement above. I genuinely cannot imagine, even in a made-up world, getting better service than that which the team at Martin & Co Crystal Palace provides. They go above-and-beyond in every way. No longer am I nervous when there's an issue with the flat - the team will personally see to it that an mitigating options are tried before they book in a professional. No more unnecessary fees/bills for a boiler which just needed to be turned off and back on again! As mentioned, the service is incredible. The team is always quick to respond to queries and will bend over backwards if they can help. I have to mention a particular scenario which also highlights how the team cares for its tenants just as much as for the landlords who employ them (this was an important factor for us). We had some new tenants move in and, after a year or so, having already renewed their original lease, sadly their relationship had run its course. The team here contacted me and explained the situation asking if we would agree to them ending their tenancy early. I feel most agents wouldn't even entertain contacting the landlord about something like this due to signed contracts. Even though this was during the first COVID lockdown, we immediately agreed due to the circumstances discussed. The team were able to find us a new tenant immediately (again, during lockdown) and the transition was absolutely seamless. Even though we were located so far away, everything was handled completely stress-free for us. If you are in Crystal Palace or surrounding areas you absolutely must employ Martin & Co. They literally are top-tier in every sense. If you are not based near by, you should do what you can to persuade them to take your property on to their books. They really are that good.

B · 20 November 2022

★★★★★ 5/5

Google

Martin & Co, especially James have been brilliant to deal with. Always helpful and quick to respond, I would recommend them to anyone considering their services. Thanks again for all your help!

Izzy · 30 March 2026

★★★★★ 5/5

Google

I can highly recommend James and the team at Martin & Co. I previously had my property on the market with another agent, but decided to switch after six months and no real interest. James's professionalism, knowledge and absence of the nervous/desperate estate agent energy won him the job, and he subsequently found my buyer within a week. He kept me up to date throughout the selling process, explained the stages, and helped move the process along, problem solving as he went. I never had to chase him once. Martin & Co are also great value for money - you get a lot more for your money than other agents. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 9 June 2022

★★★★★ 5/5

Google

Martin & Co Crystal Palace helped us to find our first rental property in Crystal Palace (which we adored) and more recently they helped us to sell our house in South Norwood. Over the years we have got to know James, Michael and the rest of the team really well. They are super personable and a pleasure to deal with. We would highly recommend them for anyone looking to rent, buy or sell a property. Rich and LauraPositiveResponsiveness, Quality, Professionalism, Value

Richard · 31 May 2022

★★★★★ 5/5

Google

We have recently used Martin & Co to sell our house and cannot rate the service they provide highly enough. James and his team were efficient, calm, polite and responsive, going above and beyond to ensure the process went as smoothly as possible. We have been recommending them to everyone! Have no doubts - this is the agency to use if you need an excellent estate agent.

Charli · 26 February 2025

★★★★★ 5/5

Google

HIGHLY RECOMMENDED !!!! So far cannot fault their customer service. Yesterday night enquired about a sale of a flat. Michael called first thing in the morning and arranged a viewing the same day in the afternoon. By the evening the Flat was ours. We called other estate agents (not mentioning names) but based also in Crystal Palace and did not have the decency to get back to us with places we were interested in. Well others losses was Martin & Co’s gain. Thank you. We look forward to hopefully settling the sale and getting the keys in the following weeks :)PositiveResponsiveness, Professionalism

Zoheb · 20 November 2021

★★★★★ 5/5

Google

Martin & Co were not our agent but were in fact the agent for our buyers. We had some very frustrating delays at the top of the chain that were putting the chain at serious risk of collapse. We took it upon ourselves to contact James at Martin & Co who was absolutely amazing at making contact with various parties in the chain from the bottom to the top and thanks to his diligence and perseverance we feel strongly that he helped our situation and pleased to say that our chain completed successfully in March 2021. We would not hesitate to recommend James at Martin & Co for anyone wishing to sell their property.PositiveResponsiveness, Professionalism

Linda · 20 November 2021

★★★★★ 5/5

Google

Great experience as a tenant- James, Annabel and the whole team are professional, kind and helpful. It can be hard being a renting tenant but we always felt that they had our best interests at heart and responded quickly to any requests and concerns. They made the whole process from viewing, renting then moving out easy and I trusted them to treat us fairly. Thank you!

Bethan · 31 May 2023

★★★★★ 1/5

Google

I would not recommend buying a house through this agent. My experience of them was anything but positive I would even mention the word "cowboys". First time buyers who do not know the process of buying a house should beware! Update: James... U tried to persuade me not to buy surveys because you already knew it would reveal the existing problems that were not visible. You tried to pressure my solicitor for a quick sale before the end of summer as you knew that winter weather would reveal the significant damp in the house. On top of this you told me that the damp professional was not supposed to reveal the issues that they found. The the list goes on.NegativeQuality, Professionalism, Value

Veg · 11 June 2021

★★★★★ 5/5

Google

Martin & Co Crystal palace were our seller's agents, and we are so thankful that they were! I have had mostly negative past experiences of estate agents in the past unfortunately (including our own selling agent), but this branch of Martin & Co (Director James Gough in particular) were a pleasure to deal with - never thought I'd say this about any estate agent! From initial viewing, through to completion they were incredibly helpful, genuine, and communication was great. We had several delays from our side, issues with some paperwork, leases etc, and a VERY nervous seller so not an easy sale, but James really went the extra mile to ensure that the sale completed amicably, and that ALL parties were happy and kept updated on developments / issues. James was so helpful and I can't recommend him / this branch enough. IF we sell in the future, we will definitely be using them, and will recommend them to friends & family (and your good self). Thank you Martin & Co Crystal Palace for all your hard work.PositiveResponsiveness, Quality, Professionalism

L · 4 June 2021

★★★★★ 5/5

Google

James and his team at Martin & Co Crystal Palace recently helped us sell two properties within six months - both rather challenging transactions, for various reasons, but Martin & Co's advice, support , reassurance and communication was excellent throughout. With the first property (a 2-bed house) we actually put it on the market with both a much bigger local agency AND Martin & Co, and were impressed to get more than double the number of viewings with M&Co (and far superior photography) compared to the other agency. Would highly recommend :-)

Pippa · 31 May 2021

★★★★★ 5/5

Google

First class service from all the team. I did let out my property through Martin and Co and their management was always super efficient. I have recent sold the flat and again the service was spot on. The team is tight with good communication, things were always actioned swiftly, politely, professionally and friendly.

Pete · 28 November 2025

★★★★★ 5/5

Google

A fantastic experience buying through Martin and Co, Crystal Palace - throughout the whole process they were there every step of the way and would respond almost immediately. A special shout out to James Gough who managed the sale from start to finish, and nothing was ever too much trouble, a great agent to have in your corner! Would highly recommend :)

Hannah · 3 February 2025