Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTransparent, honest property knowledge!
If you are looking for hard-working property agents with sound market knowledge, and a real sense of customer service - Truuli would be my best recommendation! I am sure most of us have had previous bad experiences with Estate Agents, but I can genuinely say that Truuli exceeded my expectations. I recently bought my flat in Crystal Palace, and could not thank Michael Anthony enough for all his consistent hard work, honest and transparent approach. We all know that buying a home can be one of the most stressful experiences... But Michael Anthony and his colleagues at Truuli made the experience feel like a walk in the park! Thank you guys!
Lisarc26 · 12 August 2019
★★★★★ 5/5
TrustpilotVery helpful, knowledgeable and friendly service
We viewed a flat with Truuli. They were great to deal with: Seth was very helpful, friendly and knowledgeable. No pressure- we just knew he wanted to help us find the right place (and he's a really nice guy). Although we decided not to make an offer, we were really pleased with the service and we would be very glad to use them again. Highly recommended! Andrew & Gwyn.
AC · 16 January 2022
★★★★★ 5/5
TrustpilotGreat Service! No issues!
I have used Truuli twice to find tenants and Let two of my properties and Nana was absolutely fantastic! The communication, the work ethic, the customer service have ALL been superb!! I will definitely use Truuli and I am looking forward to working with Nana again!!
Gem · 7 February 2024
★★★★★ 5/5
TrustpilotFantastic Service.
Fantastic Service.Michael and Leigh are simply a cut above most estate agents, delivering a first class service from start to end these gentlemen sold my house when I had four other well known high street estate agents who failed to meet the mark.Truuli in my opinion offer a fantastic service because they are hard working professionals who are committed to delivering a high standard of service to their clients.Many thanks Michael and Leigh keep up the excellent work.I highly recommend anyone who needs an estate agent to look no further , I am 100% convinced you will not get a better service off any other agent.
Al · 29 October 2018
★★★★★ 1/5
TrustpilotNot recommended for buyers
If I could give 0 stars I would. As a first home buyer the experience with Leigh from Truuli has been horrific. The number of threats to re-list the property when we didn't immediately reply even though no expectations on a reply or explanations on what was being asked was absolutely horrific. As first home buyers we felt absolutely bullied by Leigh.They would do well to remember buyers are future sellers.
Alice · 3 July 2023
Agent replied · 11 June 2024
We are very sorry that you have been unhappy with the service you have received. We make every attempt to make the buying experience pleasurable for our purchasers, as well as our sellers. As explained in our role as intermediaries, whilst we provide vendors with guidance with regard to timescales during the sale process, it is ultimately their decision whether the property we are selling on their behalf is remarketed. We are sincerely sorry you have been unhappy with the service you have received thus far and hope we can bring your property purchase to a successful conclusion.
★★★★★ 5/5
TrustpilotGenuinely helpful and straighforward
Truuli and in particular Ryan have been fantastic in helping us buy our first property. Ryan was always available to talk through any concerns and was genuinley keen to help. Most importantly of all Ryan spoke with passion and positivity about the residential sector and it was a pleaure to work with him. Many thanks.
Mr · 30 June 2023
★★★★★ 5/5
TrustpilotRyan, the agent who goes above & beyond
Finally an estate agent that go above and beyond. Ryan was absolutely sensational in helping me (a first time buyer) know the procedures of buying and showing me a wide selection of properties to filter down and find the dream one for me! I honestly can't thank him enough for the assistance, guidance and actually picking up the phone to answer queries when other agents wouldn't! 10/10 service couldn't recommend a better agent to go with!
Ade · 4 July 2020
★★★★★ 5/5
TrustpilotTruuli were very understanding patient…
Truuli were very understanding patient and helpful. There were some delays but they were really good at liaising with the seller and made a trying purchase easier. Our first purchase fell through and they were really good about it. Other estate agents have made us feel guilty for wasting the time but not Truuli. Leigh and Akua were true stars
Mr · 9 January 2023
★★★★★ 5/5
TrustpilotI would highly recommend!
I would highly recommend!! Seth and his team were great help whilst I was selling my house. Stress free and very attentive, easy to contact, very accommodating and nothing was too much trouble arranging appointments for viewings. I’ve used other estate agents in the past and they weren’t nearly as helpful as the people at Truuli. They Trulli are amazing!!! Would definitely use them again. Well done Seth and his team!
Jacqueline · 29 June 2021
★★★★★ 5/5
TrustpilotReally great service provided by the…
Really great service provided by the Truuli team when selling my house. Thanks to Natasha, Leigh and Ameera for all their hard work. Highly recommend Truuli.
Ross · 17 December 2024
★★★★★ 5/5
TrustpilotTruuli are truly the best Agents I have ever used
Truuli are truly the best Agents I have ever used. Their Letting Agent David was truly wonderful! As a Newbie Landlord, David held my hand through the entire process, from listing to letting and ensured that I was informed of my choices and rights. I will definitely use them again!
Satisfied · 14 September 2023
★★★★★ 5/5
TrustpilotI have found Truuli really great
I have found Truuli really great, David has been such a support to me to move a complicated sale on when my tenant refused to move out. Always attentive, quick replies and responses and keeping me positive! and Seth straight in there when we could get moving again. So yes I give them 5 stars! Over and beyond!
Brenda · 21 January 2023
★★★★★ 5/5
TrustpilotExcellent friendly service
Leigh Thomas from Truuli handled the sale of my house. Leigh is thorough professional and approachable he kept on top of things from beginning to the closing process. Always available to answer any questions as were others in his team. Kept me informed during the short sales process. I have recommended him to my friends and will use him in the future. Thanks Leigh and team. Ms Angela Bradshaw Thornton Heath
Angela · 29 March 2021
★★★★★ 5/5
TrustpilotAmazing experience!
I just left one of the property managed by Truuly in Croydon and our experience has been very positive. Nana, our agent, has been absolutely amazing. He was always available, always replying quickly to our queries. Both check in and check out went smooth. Thanks Nana, you are absolutely the best.
Adriana · 17 August 2023
★★★★★ 5/5
TrustpilotMichael and the team at Truuli were…
Michael and the team at Truuli were fantastic in helping me find and secure my wonderful new home. Mike is kind and approachable - and was always on hand to answer any of my queries. Truuli helped ease a lot of the stress of buying by putting me in touch with one of their trusted solicitors and mortgage brokers - who provided me with a great service. Thanks Mike and team Truuli!
Jessica · 10 November 2020
★★★★★ 5/5
TrustpilotA pleasure!
It's been a pleasure working with Ryan. He's made every effort to make the sale of our house go as smoothly as possible. Ryan has been very accommodating and reliable. Communication has been excellent throughout. Our property was sold on the first open day with multiple offers. Would recommend Truuli to anyone who wants a first class service
Hayley · 21 December 2022
★★★★★ 4/5
TrustpilotHelpful and supportive
Seth was brilliant throughout the whole process. Great communication and was always on hand to answer my questions and provide advice. He went the extra mile to ensure everything went through as smoothly as possible. Thank you!
Ian · 28 May 2024
★★★★★ 5/5
TrustpilotOutstanding Service
From the very start Seth was very proactive and communicated when required to in setting up viewings, taking our offer, coming back to us with the sellers decision and also firefighting on both the sellers and our behalf to ensure that the sale did not derail. Seth was always very positive in what was quite a lengthy transition. We have exchanged and will finally complete next week.
Rehman · 24 September 2021
★★★★★ 5/5
TrustpilotTruuli is a professional estate agent…
Truuli is a professional estate agent and since engaging their letting services they’ve been attentive to my needs and communicated efficiently. Lettings Expert, Nana Akoto has been extremely helpful, advising me in areas where I had no to little experience. He takes care of situations and that gives me confidence in his abilities.
Ruby · 2 May 2023
★★★★★ 5/5
TrustpilotExcellent agent for a quick and efficient flat sale!
Ryan has been really great throughout the sale of my flat. Very friendly and informative when he first came round to provide a valuation and throughout the process always communicative and helpful. It is reassuring to know that everything is dealt with swiftly and you're not left without the answers you need. I would definitely recommend!
Rebecca · 9 January 2023
★★★★★ 5/5
TrustpilotProfessional and helpful
I choose Truuli because they really seemed to care and turns out they do. Leigh was extremely helpful and ensured I was able to contact him when needed. The property was not an easy one to sell but he went the extra mile to get a great solution. I would definitely recommend him and Truuli
Laura · 27 January 2023
★★★★★ 5/5
TrustpilotTruuly amazing: I couldn't more pleased to work with…
I couldn't more pleased to work with Truuli for my property purchase to beat the stamp duty.I must give a special shout out to Ryan Morgan who has been amazing throughout the process. He was always available when we needed him and when it appeared the transaction will fall through at the last minute, he stepped up in a massive way. THANK YOU SO MUCH RYAN MORGAN!!!
Mr · 25 June 2021
★★★★★ 5/5
TrustpilotJust sold my mums old home through…
Just sold my mums old home through truuli. Dealt with Leigh who as really professional, he dealt with all the viewings and offers and property sold within 2 weeks at full asking price
Jenni · 4 July 2024
★★★★★ 5/5
TrustpilotLetting Process
David has been an absolute gentleman when it comes to handling the clients and process along with all the necessary information which needs to be shared between both the concerned parties.The way in which the letting process was carried out was fantastic and hassle free and i recommend him strongly for any letting related queries.Cheers.
Mr · 19 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
