Leaders Croydon reviews

★★★★★ 5/5

Google

My moving in process was quick and smooth thanks to Myha. She was very helpful and dealt with all of our questions/potential issues, no matter how small. The welcome package was also a very nice touch!PositiveResponsiveness, Quality, Professionalism

Greg · 28 August 2021

★★★★★ 1/5

Google

The place I was interested in was fantastic and unbelievable value for money, its a shame about the process in trying to get it. Lack of response time, poor customer service (every time i called they sounded fed up when all I wanted to do was move into THEIR PLACE), disorganisation and people generally not caring whatsoever. Nobody ever chased me, it was me calling everyday and getting 'someone will get in touch or email' and never did. I had one string of emails with one of the property managers Paul, but since then its gone completely quiet. I have requested an update by email and tried to call, nothing. The current tenants are apparently in arrears of 1k + for people who lived in the place BEFORE them and I had to basically ask them that if I moved in, would I be responsible for this? which they eventually advised me I would be, but only because I asked. One of the current tenants hasn't even signed a contract!! I call and email with nothing back, the current tenants have the same issue. I needed a mattress changed and I kept being told the landlord lives overseas and that they don't have a response from him. The move in date was meant to be 25th September. I could literally go on all day with the issues I have had with this place. i think I have spoke to 1 helpful person who advised me that the place is sold as a whole and that everybody is joint liable for everything, including damages and rent etc. Requested an 'update' from paul over a week ago and this was because he had not replied to a previous email, so yeah, giving up on this! Awful experience I am afraid.NegativeResponsiveness, Quality, Professionalism

Matt · 21 June 2022

★★★★★ 5/5

Google

Siobhan and Rezah were both very helpful in finding tenants for my property. They responded to all my queries very promptly.

Judith · 30 June 2023

★★★★★ 5/5

Google

The service from the croydon team has been amazing! I dealt mostly with siobhan and the service I received from her was second to none. she would always assist on any of my questions & held my hand through the whole process. Elijah & rezah were very friendly & helpful while siobhan was off. if your looking to rent in croydon this team will have you in your dream property stress free!

Charles · 1 April 2023

★★★★★ 5/5

Google

Incredibly friendly and helpful staff, always quick to respond to any queries couldn't rate them any higher has been an absolute pleasure Shivon was extremely friendly and never failed to respond to any questionsPositiveResponsiveness, Quality, Professionalism, Value

Priv · 28 August 2021

★★★★★ 1/5

Google

Worst place to go to. An agent name Daniel is very unprofessional and constantly lied to us about everything. He will do anything he can for money.

Az · 2 December 2022

★★★★★ 5/5

Google

Siobhan was amazing throughout the whole tenancy process. She answered all my questions and was helpful at all times.

Yewande · 6 August 2023

★★★★★ 5/5

Google

Rezah was great and looked after us with great customer service highly recommended

Queen · 23 December 2023

★★★★★ 5/5

Google

Siobhan and Elijah were very helpful in arranging our new tenancy. This is the best experience I've had at any UK estate agents.

Joey · 1 April 2023

★★★★★ 5/5

Google

Pleasure working with Leaders in particular Myha Reid. She was professional and friendly . She kept us informed throughout the application process and we are so happy to move into our new apartment !!!PositiveResponsiveness, Quality, Professionalism, Value

Rukudzo · 21 June 2021

★★★★★ 5/5

Google

It’s been a pleasure using Leaders services, especially with the likes of Samara and Paul who go the extra mile to ensure that a professional service is provided. When my landlord wasn’t willing to fix the issues I had in a property they went the extra mile to provide us with another property and displayed empathy towards myself and family and we are very happy because of Samara’s efforts. Thank you Leaders

Kingsley · 24 January 2023

★★★★★ 5/5

Google

Lauren Nield Has polite and excellent communication skills , Great asset to leaders ,

Mark · 13 October 2025

★★★★★ 5/5

Google

I had a seamless experience getting an apartment through Leaders, it was quite a very smooth process. A lot of gratitude to Lucy Webster for always being there to guide me through the process, very responsive an agent, well done.

Adetayo · 10 December 2024

★★★★★ 5/5

Google

wanna give a big big shout out to sadé from Leaders, she’s been a great help throughout the whole process of getting a property , she helped me with anything i didn’t understand, talked me through everything step by step, she was patient with me although i take long to do everything 😅 but seriously she’s the best, customer service is amazing and I’ll recommend her every time..🥳👏🏾

PINERO · 1 May 2023

★★★★★ 5/5

Google

I recently had a fantastic experience with Leaders! From the moment I inquired about a property, they were incredibly responsive and helpful. The staff were professional, knowledgeable, and made the whole renting process smooth and stress-free. I would highly recommend going with Leaders for anyone looking for a reliable and efficient letting agency.

Charlie · 22 March 2024

★★★★★ 1/5

Google

I have book an appointment for house viewing this property employee come after 30 mins late meet time after that he said I have wrong key. I so went back evening they called me you have appointment for viewing. I was so wonder at the time I NEVER ASK THEM FOR RE BOOK APPOITMENT. any way I have decide to go before that they ask my card and CVV Details they steel my money in my card. Do not trust them any time. Please be ware with the employee name SAMARA POWELL . She is main culprit to steel public money. Please be aware with this agency PLEASE DO NOT LOOSE YOUR MONEY WITH OUT ANY REASONNegativeQuality, Professionalism, Value

Chenna · 28 August 2021

★★★★★ 1/5

Google

In the beginning everything was good but after I signed the contract I realised they are not serious. They said that before we move in, the house will be deep cleaned and the wall painted freshly but they didn't do none of it. After that there were things that appeared in their revision like functional but in reality they were broken. They send emails that i am overdue with the rent even if i pay it earlier..PositiveResponsiveness, Quality, Professionalism, Value

Andrei · 28 August 2021

★★★★★ 5/5

Google

Shivon at leaders was an integral part of helping me to move into my first apartment. I would definitely recommend it, she worked very hard to get everything sorted on both parties and was entirely professional. The communication was great and I am very thankful that things were completed in a smooth and quick manner. I would recommend Leaders to any one moving out, the property I have moved into is lovely, in good condition, and all for a decent price.PositiveResponsiveness, Quality, Professionalism

Mattz · 28 August 2021

★★★★★ 5/5

Google

Incredibly friendly and helpful staff, always quick to respond to any queries couldn't rate them any higher has been an absolute pleasure Shivon was extremely friendly and never failed to respond to any questions

Lee · 1 April 2021

★★★★★ 1/5

Google

I have never seen worst lentting agency in my life. They simply play with public money. Do not pay them for HOLDING DEPOSITE. It’s SCAM. You never get your money back. Please be aware with SAMARA POWELL she is an expert with pay amount as soon as quick with out pass any information, she never give you proper info and ask to sign the documents as quick as she can. Once you signed the documents and shaw start her game. Please be aware with this agency DO NOT EVER GIVE THEM YOUR CREDIT CARD DETAILS AND NEVER TRUST THEM .NegativeResponsiveness, Quality, Professionalism, Value

Alekhya · 21 June 2021

★★★★★ 1/5

Google

Samara Powell , do you remember me you are the worst. She use my card for her personal after when I realise contact to bank, their was an fraudulent transaction I found and I ask her she beg me and please do not go for complaint, I have used your details in emergency I will pay back you as soon as quick. I was really wondering how they hired people with out any proper checkin. Please better do not go with this agencyNegativeResponsiveness, Quality, Professionalism, Value

Mok · 21 June 2021

★★★★★ 5/5

Google

Fantastic service very professional. Within a week our studio had received various offers. Highly recommended and would use again.

Wsh · 13 July 2025

★★★★★ 5/5

Google

Samara Powell was soo helpful from the start of viewing the property to referencing and also keeping us updated. We are very happy with her professionalism and how comfortable she made us feel.

Ama · 29 March 2021

★★★★★ 1/5

Google

i have sent an email to your colleague Jordan.W about the terrible experience

Akshay · 13 September 2025