Leaders Croydon reviews

★★★★★ 1/5

Google

If I could give no star, I would. This lettings agent in Croydon does not care about its tenants. They are misleading, manipulative and the worst lettings agent (this branch) I've ever dealt with. My family and I suffered from stress and encountered major mould issues around the entire flat. We endured over three months of bad black mould smell which led us terminate our contract. Because of their breach of the contract and not willing to solve this issue, we manage to leave the property early. If we were to stay any longer, my family including my baby (under 1) would have suffered serious health problems. To Cutomer Care Team I've already escalated my complaints with the Ombudsman after receiving a poor final viewpoint from the customer care associate. I am really disappointed with how you dealt with my 30 page complaint letter and will be taking this as far as I can.

Gerard · 31 May 2021

★★★★★ 5/5

Google

My friend and I recently moved to Croydon, and we were lucky to find Leaders. From start to finish the staff we very professional, courteous, and helpful - our (several and varied) queries were responded to very quickly and the response was always positive and helpful. We dealt primarily with Myha who has been a massive help throughout the transition period (seeking references, organising checks etc. to moving in day).PositiveResponsiveness, Quality, Professionalism

David · 21 June 2022

★★★★★ 5/5

Google

Leaders are truly Leaders of the market of letting & estate agent. I been with them for few years with the Croydon high street branch. Carol Wight Senior Property manager is highly professional and very helpful. she takes pride in her job. She is very efficient in responding to the emails and making sure the issues are fixed on a prioritized basis. I highly recommend Leaders and Thankful for their services.

Farhana · 30 July 2022

★★★★★ 5/5

Google

My wife and I got an amazing flat with the help of Myha and Rezah. They were really helpful and supportive in helping us find a property to rent in the right area. The flat we have has exceed our expectations and makes us feel really comfortable. We publically want to thank Leaders and especially Myha and Rezah for all of there hard work, patients and support.

Joel · 17 December 2019

★★★★★ 4/5

Google

Sade butler has been an amazing soul right from the day one of viewing the property with her, I'm truly impressed with the way of her solving problems and the level of her understanding,she made renting of my apartment so easy for me and I'm so happy with the way she works..I will highly recommend LEADERS 👌 …

Oshinowo · 2 September 2023

★★★★★ 5/5

Google

I have been using Leaders Croydon as letting agents on a full management basis for more than 10 years. They have provided a consistently first-rate service. The staff are a pleasure to deal with, and excel at building supportive client relationships. They have always been prepared to go the extra mile to help in difficult situations. I would not seriously consider using any other agent.

Stephen · 31 January 2023

★★★★★ 5/5

Google

Selwyn has been super helpful! Highly recommend!

Nicole · 13 April 2025

★★★★★ 5/5

Google

I am one of the happy customers of Leaders croydon as the team was super friendly and professional in their approach. A special mention to our lettings consultant Mr. Elijah Johnson from leaders for his support to us right from the start of finding a rental place and processing the rest to secure the property. Thank you so much for the overall experience🙂!!!

Dhivagar · 2 March 2023

★★★★★ 1/5

Google

My personal experience is the conduct and amateur tactics of the agents are dishonest and they have no real respect that someone is buying their home so its stressful enough, but to be given misleading and false information continuously is unacceptable. Their conduct cost me solicitors and surveyors fee for a property they put back on the market after 8 months of me making a fair and genuine offer. I asked several times to speak to a senior manager where i was refused and fobbed off with lame excuses. Very disappointed.

U · 21 June 2020

★★★★★ 5/5

Google

Me and my wife have loved the way this transaction has gone through, detailing and properly making sure we dot every I and cross evert T in this engagement, we believe in you more than ever now and we can now recommend this company to others.

Victor · 21 April 2024

★★★★★ 1/5

Google

My personal experience is the conduct and amateur tactics of the agents are dishonest and they have no real respect that someone is buying their home so its stressful enough, but to be given misleading and false information continuously is unacceptable. Their conduct cost me solicitors and surveyors fee for a property they put back on the market after 8 months of me making a fair and genuine offer. I asked several times to speak to a senior manager where i was refused and fobbed off with lame excuses. Very disappointed.

U · 15 May 2020

★★★★★ 5/5

Google

The team at Croydon Leaders were fantastic despite some tricky circumstances in the selling of my property. They were communicative and enthusiastic, and worked really hard to get the sale for me, liaising with both parties and just in general being really on top of everything. I'm really glad I picked them and would fully recommend them to others in the area!

Louise · 2 March 2023

★★★★★ 5/5

Google

From start to finish Samara has been fantastic and help all the way , always in contact , friendly and professional. Highly recommend LeadersPositiveResponsiveness, Quality, Professionalism, Value

Annie · 21 June 2021

★★★★★ 5/5

Google

I approached them for rent a property it’s very best and quick response one . Methembe Ncube he did the best consult for us. It’s really good service

Srither · 16 January 2025

★★★★★ 5/5

Google

Maria Walker was very helpful and supportive. She was very professional and detailed in managing our letting arrangements.PositiveResponsiveness, Quality, Professionalism

Olabamidele · 21 June 2022

★★★★★ 5/5

Google

Elijah was extremely helpful and handled the whole process extremely efficiently. Would definitely recommend.

Daniel · 31 January 2023

★★★★★ 5/5

Google

Thank you so much to James, for helping me finding a home post Lockdown. The agency was quickly replying to my query and arranging the viewing. Many thanks!PositiveResponsiveness, Quality, Professionalism

Dani · 21 June 2020

★★★★★ 5/5

Google

Thank you Samara for help with sorting out so quckily all the documents we need to move in! Very professional agency. 5/5 stars 🥰🥰🥰 …

Kamila · 30 July 2021

★★★★★ 5/5

Google

Maria Walker was very helpful and supportive. She was very professional and detailed in managing our letting arrangements.

Ola · 30 July 2022

★★★★★ 5/5

Google

Me and my partner was looking for one bedroom flat and we found the perfect flat to make our home with Samara Powell! Such a lovely person and very professional with her work. She made sure to find a home for us and that we would be happy. After 2 weeks and few days of moving, we absolutely love our flat. I truly appreciate her professionalism and care. Thank you 😊PositiveResponsiveness, Professionalism

Andreia · 28 August 2021

★★★★★ 5/5

Google

Thank you Samara for help with sorting out so quckily all the documents we need to move in! Very professional agency. 5/5 stars 🥰🥰🥰PositiveProfessionalism

Angel · 21 June 2021

★★★★★ 5/5

Google

I didn't end up going ahead with the viewing (to rent) but due to no fault of the agent, they were extremely helpful and kept me informed above and beyond based on something I'd mentioned during my initial call to them. Really helpful and considerate!

Cat · 21 February 2024

★★★★★ 4/5

Google

Thank you Beverly and Sadie for dealing with our transaction in a responsive and professional manner. Appreciate your help and guidance along the entire journey.

Saurav · 13 March 2021

★★★★★ 5/5

Google

Thank you to Samara who’s helped me through the process of renting a room, she’s been super responsive and helpful throughout.

Sharlotte · 3 October 2021