Trusted Agent profile · Croydon, Surrey
★★★★★
393 reviews across 2 platforms
312 High Street, Croydon, Surrey, CR0 1NG
Part of Leaders, see every office.
Leaders's office in Croydon, Surrey, at 312 High Street, is rated 4.2 out of 5 across 393 reviews on two platforms, including 391 Google reviews rated 4.2.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleShivon was great at getting me sorted in the short space of time we had. Professional service throughout and she was really responsive to my needs. The best experience I've had with a letting agent to date! Thanks again to all of the Leaders Croydon team
Dear Thelovableshan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSo many nice reviews here i am not sure how, because with me it has been really disappointing. Every time i see a property online and want to view each time i call there is always a lie to be told “no key or waiting to hear from the landlord , will let you know when we got the key” than boom property has been let agreed. Another time property it is not listed by them after it’s been posted online clearly says Leaders. Another time not even a single property accepting kids. All lies. I do not recommend this agency at all, think they have their people they renting to. I will definitely avoid calling them again.
Dear Sweetbabyblossom, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI bought through Leaders in February. I was very happy with their help. Beverley, Sadie, William and also Michael were great. The only downfall I felt was the sales progression team only seemed to dip in and out of the transaction and I didn't feel like that team had a handle on what was happening, probably due to how busy the market has been but luckily the branch were helpful and we all got moved in the end.
1/5
GoogleUnfortunately like others, my experience has been poor t best. Great service when they want your business (rent/tenant) but once moved in the property management has been terrible - poor comms (if at all), a property manager (kim) who seemed surprised when I asked for the courtesy of updates on fixing issues at the flat we rent, buck passing and failing to resolve issues within their own appointed timescales. My first time of using a “managing” agent and I have to say, it’s not been good….. seems they want to be your best friend when they want your money, but then just ignore you once they have your money and fail to manage the property at all.
Dear Madeline Bate, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleBig thank you to Samara Powell. She helped my sister and I with the process of moving into our new place. She made our experience great and I would definitely recommend her. Her kindness, effort and professionalism was 100%. Thank you Samara.PositiveQuality, Professionalism
Hi Jasmin Owusu, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleLeaders have provided professional advice and guidance for over 7 years...the staff are courteous and approachable serving tenants and landlords alike. A worry free decision ! Kim Wheeler is a safe pair of hands for your property.Kevin Vaughan Director Topnet LtdPositiveResponsiveness, Quality, Professionalism, Value
Hi Kevin, thanks for your praise and kind comments about our team and your added positive feedback regarding Kim at our Croydon branch of Leaders. We appreciate your time in making these comments which are always gratefully received and appreciated. Thank you Customer relations team
5/5
GoogleHe so good. Thank you to James for all his hard work. Me and my wife live in England for 20 years never have I had an agent so good! He sort my gas electric insurance internet and give me beautiful property for good price. Thank you James
Hi Dan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Croydon
5/5
GoogleElijah was very helpful and responds quickly whenever I had any questions. I would recommend Leaders to anyone looking to rent. Thank you to the Croydon team for all your help.
Dear Keiran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMany thanks Samara Powell for your proffessional conduct, you kept in touch all the way even as the referencing process seemed a bit overboard. I would recommend you to my friends and colleagues who needs a property agent to help out. Thank you.PositiveProfessionalism
Hi Olalekan, Thank you for taking the time to let us know how we did and the great service you received from Samara. We love to get positive reviews and hope you have a great day. Thank you Customer Relations Team
5/5
GoogleVery efficient, great service, thanks so much Harrison for all of your help.
Dear Jodie White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSiobhan and Methembe are both amazing! No stress as this housing agency are very accommodating and will really guide you on what steps do you need to take to rent. :) Also, the application process was quick as all you need to do was upload your documents. Very straightforward. :) Thanks leaders!
Dear Nikka Raiza Mangubat Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFirst time using Leaders & I’m happy to say that they are 1 of the best Estate agents out there. Very professional team who go above & beyond to ensure your requirements are met. I had the opportunity of dealing with Myha who was very professional & very informative throughout my whole process. I would most definitely recommend Leaders & if your lucky enough to have Myha as your contact I can assure you, your in very good hands! Thank you so much Myha & The team at Leaders for allowing me to secure my new apartment. 😁
1/5
GoogleSpoke to Ella Rae Brem‑Wilson and she was extremely rude.
Dear Sharmi Shanmugalingam, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleFirst time using Leaders & I’m happy to say that they are 1 of the best Estate agents out there. Very professional team who go above & beyond to ensure your requirements are met. I had the opportunity of dealing with Myha who was very professional & very informative throughout my whole process. I would most definitely recommend Leaders & if your lucky enough to have Myha as your contact I can assure you, your in very good hands! Thank you so much Myha & The team at Leaders for allowing me to secure my new apartment. 😁
5/5
GoogleMy Experience with Leaders Croydon has been great so far. Especially with Siobhan! She has been so helpful, reassuring & an absolute gem. It is much appreciated :)
Dear Holly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you Leaders especially Myha, she was really helpful. She helped me so much as this was my first time moving out. Very smoothly and I will definitely recommend leaders and Myha. Please keep up with the service.PositiveResponsiveness, Quality, Professionalism, Value
Dear Queen Ll, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI am very pleased with the services provided by leader very professional. Elijah Johnson was very reliable and helpful throughout the process.
Dear Francis Kpanabum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSamara was super helpful, promptly ironing out any kinks we came across.
Dear Natasha Din - Gabisi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMany thanks Leaders Croydon for helping me find my new home. Special thank you to Mhya and Shivon who were so helpful, cheerful and professional throughout the whole process. Highly recommend Leaders Croydon great experience and service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Hamu Chiviya, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleLeaders was so great to work with and Jordan Winyard who I was communicating with from there help through all stages of the process.
Dear Dani Fullerton We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSamara helped us so fast and all the paperwork was done so quicly. I never encountered so much professionalism and speed to handle everything! Thank you Samara and leaders.co.uk !PositiveResponsiveness, Quality, Professionalism, Value
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI just want to say a massive thank you to the Croydon branch of Leaders, and especially to Myha who I've mainly been dealing with. This has been my first time renting a property after moving out of the family home Leaders have been fantastic. Myha has always been so responsive with any questions I had regarding the process. Even though they were some hickups along the way, Myha persevered and help me get everything sorted for me moving into my first flat. I would highly recommend Leaders to anyone looking at renting. Thank you Leaders!
Dear Reece, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIf I could give 0 I would. I’m not happy at all! My experience at the start was fantastic with find my property with the lettings team but the property management team are horrendous! Never answer their phone, when they do, they are rude and extremely unhelpful. Now they are not helping at all with fixing my issues in my flat which have been raised since my move in date which was March of this year. As an estate agent myself, I am appealed at the service provided. WORST EXPERIENCE EVER AND WOULD NOT EVER USE LEADERS AGAIN!
Dear Lucy Louisexox, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleBig thank you to Samara Powell. She helped my sister and I with the process of moving into our new place. She made our experience great and I would definitely recommend her. Her kindness, effort and professionalism was 100%. Thank you Samara.
Hi Jasmin Owusu, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
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