Trusted Agent profile · Croydon, Surrey
★★★★★
393 reviews across 2 platforms
312 High Street, Croydon, Surrey, CR0 1NG
Part of Leaders, see every office.
Leaders's office in Croydon, Surrey, at 312 High Street, is rated 4.2 out of 5 across 393 reviews on two platforms, including 391 Google reviews rated 4.2.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with this service, Elijah made everything easy, quick and simple for me. I haven’t even moved in yet and the referencing, credit checks was so quick, im really happy with this service and hope to work with Leaders a lot more in the future👍🏾 …
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery happy with this service, Elijah made everything easy, quick and simple for me. I haven’t even moved in yet and the referencing, credit checks was so quick, im really happy with this service and hope to work with Leaders a lot more in the future👍🏾 …
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to say a huge shout out to Myha who is a letting agent at leaders in Croydon. I dealt with Myha during my property search & she was an absolute pleasure to deal with. Such a bubbly personality & so very helpful in every way. I would highly recommend her to all my friends & family.PositiveProfessionalism
Hi Sara Donnelly, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleMy experience with Leaders made me have more trust in them, their services are prompt and sincere. Thanks to Samara Powell and her team.👍👍 Looking for to moving in. …
Dear Goodnews Nkechi Onwuka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElijah was my negotiator when trying to find my property, he went above and beyond to make sure that my move went smoothly. He even helped move my furniture in! Thank you so much i would definitely recommend using Leaders!
Dear Ashalei Ludwig Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleShe so good. Thank you Samara for all her hard work. Me and my Brother live in london we never have an agent that is so good like Samra , she also sort my electric insurance internet and give me beautiful property for good price. Thank you Samara for your hard work keep it up .PositiveResponsiveness, Quality, Professionalism, Value
Hello Bambson Mansaray Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GooglePLEASE NOTE THIS REVIEW IS ONLY FOR LEADERS LETTING!! Wasted 2 of our months, I’m not going to waste my time writing what happened, just to let everyone know that Rezah Jaufuraully he is the most unprofessional , a lier imbeciles think he knows it all total fraud , makes up Bs, scam of the earth, then again MOST of those agent's are, not all we have had good services from sales agents. Please be advised stay away from REZAH JAUFURAULLY A TOTAL IMBECILE.
Dear Sultan A21m, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GooglePLEASE NOTE THIS REVIEW IS ONLY FOR LEADERS LETTING!! Wasted 2 of our months, I’m not going to waste my time writing what happened, just to let everyone know that Rezah Jaufuraully he is the most unprofessional , a lier imbeciles think he knows it all total fraud , makes up Bs, scam of the earth, then again MOST of those agent's are, not all we have had good services from sales agents. Please be advised stay away from REZAH JAUFURAULLY A TOTAL IMBECILE.
Dear Sultan A21m, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRezah Jaufuraully at Leaders has supported my block of 6 flats for many years as the sole letting agent in Croydon. I have always found him to be highly professional and prompt in all his dealings with me. I regularly ask him for advice on the flats I own, and I have found his knowledge of the local market to be first class. He is a very nice chap and I have no hesitation in recommending his services.
Dear Simon King-cline (theupsidebiz) Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Rezah for his support and guidance during the process of finding our new home! He was a great help along the way
Dear Yelyzaveta Tkachenko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing experience with leaders My first experience with other companies was very stressful and overwhelming but with the help of lucy Webster i felt alot more confident , her replies are fast and she was a lot of help, definitely would recommend her if it’s your first time moving she explains and breaks it down for you to understand properly
Dear Amira Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMr. Elijah Johnson (Leaders Croydon) - Outstanding!!! He is very friendly and responds immediately to your queries. Also he understands the requirement of the customers very well and shows the exact property. Thank you so much Elijah for getting us the right property.
Dear Saranyan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently moved to a new home with my family and I am very happy with the service that Leaders Letting Croydon provided especially from Rezah and Siobhan. They were professional, friendly, and helpful throughout the whole process. They made sure that everything was in order and that I settled in well. They also responded quickly to any queries or issues that I had. I would highly recommend them to anyone looking for a reliable and trustworthy letting agency in Croydon. Thank you Leaders Letting Croydon for making my move easy and stress-free!
Dear Leonard Chigwenembe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleIt was smooth progress with the leaders . Methembe Ncube was really helpful throughout the process
Dear Libi Sadhana, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
Google*Update* After colluding with the landlord to steal my deposit, they both failed miserably. Following an adjudication by The Deposit Service I was given back over 95% of my deposit. TDS went through the "evidence" claimed by the landlord and supported Leaders and found them to be lying and/or misleading on almost the entire claim. I was elated. Please never accept what these vandals say. Hold your breath, counter the claim through TDS and you will get your deposit back. You don't even need to provide evidence as ironically it's the Leaders pack of lies in reporting the condition of the property that is used to decide if the claim is valid. The crooks were hoisted by their own petard! Sometimes justice is served. Happy days! ............. When there is an issue - they drop you like a hot stone. One complaint from another resident in a small private block. Totally unsubstantiated. Literally no evidence. The gentleman claimed that someone had attacked him outside the building and that the attackers were associated with me. Apparently the police were called. I was in bed asleep. No one knocked on my door. No police knocked on my door. I have no idea who these people were. The individual who made these claims happens to be a mate of the landlord who lives overseas. Next thing I know i get eviction notice. Leaders suddenly disappear. No inspection on the day I move out. 5 weeks later no word from Leaders property management team. When I try to call them often no one is around. Working from home but check their social media ;-) Finally get one of the team on the phone. They tell me the landlord is going to steal my entire deposit. The claim is that I wrecked the gaff. Fortunately I have pictures taken on the day I moved out. I ask Leaders PM how could I have trashed the place between their regular inspection. They become hostile and refuse to engage. If I were you I'd stay away from this rabble. Unless you are a landlord as I suspect they collude with the owners at the clients expense.NegativeResponsiveness, Quality, Professionalism, Value
Dear Paul James, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have had a great service with leaders so far. Elijah has been so helpful with providing prompt answers to my questions and also provide necessary help required to pass referencing and preparing everything for me to move in this Friday.
Dear Adewale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKatie and Sadie were responsive, helpful and professional throughout the purchase process.
Dear Joshua Leclair Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleViewing was booked, dispute asking for weekdays view was told that they only carry weekend view. Got a call from lady asked me to view on Wednesday after noon at 1:30pm. I couldn't as result seller will not get genuine offers from me. It's unprofessional estate agents
Dear Jack We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
Googlehave used this company for a while, they have been good on compliance in the past. Lauren in Property rentals has been very helpful. thanks
Dear Kev B We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleWorst estate agency you can deal with.. After response: Shock 😱how quick you get an answer on a review on Google...but when its regarding your properties you manage and contact you directly ( sadly you guys managed my rented flat ) , you need to wait months for an answer....well done...proper customer service 👏👏👏
Dear The World Is Yours, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHuge thank you to Leaders especially Samara who made what should be a stressful process quick and simple. She presented excellent communication skills and left no questions unanswered. Overall I am more than pleased with the service me and my partner received, would definitely recommendPositiveResponsiveness, Professionalism
Hello Sherelle Thank you for your review! We love to receive positive feedback after customers have had great experiences with us. Kind regards Customer Care Team
5/5
GoogleMr Harrison Barnes was a really great help. The property he showed us was very beautiful and modern, Thank you.
Dear Dlb Boniface Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWow! A huge thank you to Siobhain Kane who made renting a house while isolating with Covid such a breeze! Siobhain was professional and personal. She was extremely helpful, open, transparent, and reliable through the whole process. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Michelle Huisamen, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleI had the best experience at Leaders, especially when Samara Powell was dealing with me she made me feel so comfortable and excited about moving out of my parents home. I would definitely recommend Leaders, the whole team is amazing and very understanding!!! Thank you again Samara Powell and the team!
Hello Leah Ryan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
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