Leaders Croydon reviews

★★★★★ 4/5

Google

As my first time stepping onto the property ladder, this experience was smooth and swift. Within two weeks, we paid our holding deposit for our flat. Samara and Siobhan conducted our viewings at three properties. A special shout out to Samara who maintained fast communication between my partner and I. We were very eager customers and Samara managed our expectations with clarity and professionalism. Also a shout out to Siobhan who showed discretion, allowing us to attend a viewing that were late to view. The property ended up being a serious contender. Samara took over and helped us reach our new home! Thank you Leaders for helping us find our first new home!

Enerazan · 5 October 2021

★★★★★ 5/5

Google

Contacted leaders and was assisted by Myha. Whilst the property we were enquiring about was unavailable, Myha was able to provide a suitable alternative which we loved. The transition into the property was seemless and we were regularly updated along the process. Whilst we did not opt for it, the no deposit option was very tempting and would definitely recommended for those without finances for a deposit upfront. I would definitely use leaders again and would recommend them to all.PositiveResponsiveness, Professionalism

Ansel · 28 August 2021

★★★★★ 5/5

Google

I would like to thank both the Sales team and the Lettings team at Leaders Croydon for their hard work, professionalism and positive attitude whilst conducting the tenanted sale of my property. Beverley and Sadie in the Sales team demonstrated a proactive approach and tirelessly worked to gather the information required for the sale to see it through to completion. This exceeded my expectation with regards to their commitment to ensuring the sale completed. I would also like to thank Carol and Myha in the lettings team for their support through the letting of the property and particularly in supporting and assisting in the sale. I feel the whole team provided a valuable service and from my own experience I would recommend Leaders in both the sales and the letting capacity in the future. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 28 August 2021

★★★★★ 5/5

Google

Rezah and his team are amazing great customer service made me feel at ease throughout the process- highly recommend

Chawder · 13 July 2025

★★★★★ 5/5

Google

Kurwahn was an absolute gem through the whole process of urgently moving through a global pandemic, facilitating the moving of my belongings into the house before my tenancy began after having to vacate a previous premesis early. Helpful throughout and also flexible, which is an attribute you would expect from an estate agent through the pains of moving, but that I find has been lacking in previous moves. In short a great service and I would highly recommend these guys, very helpful.PositiveResponsiveness, Professionalism

Bob · 21 June 2021

★★★★★ 5/5

Google

Myha at Leaders was absolutely brilliant at helping us find a flat with not much time before we needed to move. I had spoken with other local estate agents; Myha was the only one that really listened to our needs and even stayed late on a Friday to help with speeding up the process. Its fair to say that a big part of why we chose the flat was because of her. For anyone thinking of renting or listing their flat to rent, then definitely speak to Myha first.PositiveResponsiveness, Quality, Professionalism

Nadia · 21 June 2021

★★★★★ 5/5

Google

My sister and I just moved into our new place, and our experience moving in has been great due to Samara Powell. From the first time viewing the place with her to hurdles in our process getting the place, Samara was always available to help and kept my sister and I updated. We have been living at our place for almost two weeks now and we are very happy. A big thank you to Samara for making our process great and for checking on us after we moved in.PositiveResponsiveness, Quality, Professionalism, Value

Peggy · 21 June 2021

★★★★★ 5/5

Google

It was a rigorous experience for me because it was my first rent but Methembe was patient with me thorough out the process,giving feedbacks and follow ups. Leaders was worth giving a trial. I am glad pitching my tent with them

Anyanwu · 25 September 2024

★★★★★ 5/5

Google

Absolutely amazing! This is the first property I’ve rented and Siobhan helped me with every single thing no matter how silly it was. 10/10 would recommend Leaders when moving home as the most friendly staff there is. Especially Siobhan. Thank you so much !

Rebecca · 6 August 2024

★★★★★ 1/5

Google

Want to say a big thank you to Katie Baden booking in to come and value our property with us wanting to sell it. Booking the appointment for 2pm on a Saturday then not even having the courtesy of turning up or contacting us to say your running late. Excellent service couldn't fault you as you can't even be bothered to turn up.

Jack · 21 June 2023

★★★★★ 1/5

Facebook

I wouldnt recommend Leaders for Several reasons...1 They don't take complaints seriously especially as I was abused by a member of their staff at my front door2 Rubbish is fly tipped on the public highway everytime their staff tidies up...3 All the staff never respond from the local manager to the Regional Manager..4 my carer fell in the snow 2 months ago and she's pregnant...Their staff who deals with this is on holiday going from the lounge to the back garden via the kitchen during this lockdown and has never been seen since5 complaining to the ombudsman to get simple answers...6 made a request under GDPR so 4% of their turnover may change their outlook...7 the manager of one of their branch takes a week to return ones call ...Certainly gives some Estate Agents the reputation they Deserve...Asked them to put a property of mine on their Auction site...2 weeks ago.... is the response so far The choice is All Yoursthe above is without prejudice

Mervyn · 7 April 2021

★★★★★ 5/5

Google

Reza and his team have been looking after our property for many years. Excellent service.

Jamshid · 13 August 2025

★★★★★ 5/5

Google

Shivon & the team in croydon have been an absolute joy to work with & they have been so supportive in helping me acquire my flat. Within this COVID time there is a lot of worry but shivon has been very assuring and caring & has eased all my concerns. I've Never had an agent like her before, she has been a valuable part of my renting process. if you are looking to rent Shivon is the agent you need. Thank you Shivon for your help throughout the whole process of letting this flat. Keep it up. Kind regards. Linda👍🏽👍🏽👍🏽👏🏽😁💕

A · 20 March 2021

★★★★★ 1/5

Google

If your looking to rent....Avoid Leaders as tennants arnt valued the same as Landlords. Finding the perfect House size to rent and location, Leaders forest hill letting agency did really well for me. However when I moved in I then fell under the Croydon branch. Miss K Wheeler who was supposed to manage the property had absolutley no customer service, no care for tennants, always blammed it on others. .Incorrect keys issued to 3 out of the housemates when they moved in over diffrent periods. (One Tennant had to get locksmith to move in as leaders were closed and he was issued wrong keys) .My first winter no heating in my room, I had stated in the summer the radiator did not work and was ignored for months and months. Turns out it had been locked off and needed to be turned back on when I moved in. .complaints made about lack of cleaning that was ment to be provided every two weeks and general maintainence upkeep, I was basically called a liar and told cleaner is coming in every 2 weeks. (Images to prove otherwise we're ignored) . Over 6 weeks for them to call out pest control, pest control came once and not seen since, the house is at its 3rd/4th month of rodents, none of the holes have been filled in so they keep coming up from under the floor. Miss K Wheeler gave the impression that leaders dont value tennants as much as they value Landlords, when I sent her an email 85% of the time I wouldn't even get an acknowledgement she had recieved it, any time I called she was working from home (not sure how that means you can't reply to emails or calls). I reached out to Leaders headoffice to make an official complaint in November and they were polite but just palmed me back to Miss K Wheeler who then eventually called me back for the first time but spouted excuses and strung me and the house mates along for weeks. Avoid Leaders if your a Tennant and especially if the property you like falls under the Leaders Croydon Branch as you will probably only be treated like a cash cow!

Sarah · 9 January 2025

★★★★★ 5/5

Google

I have been looking for a one bedroom flat recently, as it is my first time moving out so I was a bit unsure of a few things, but Samara Powell has been so helpful to me. She has really gone out her way to make sure I have full knowledge of what I am doing. I think Leaders is a very good estate agents with good staff, who know what they are doing. Thanks again.PositiveProfessionalism

Shaneace · 28 August 2021

★★★★★ 5/5

Google

My sister and I just moved into our new place, and our experience moving in has been great due to Samara Powell. From the first time viewing the place with her to hurdles in our process getting the place, Samara was always available to help and kept my sister and I updated. We have been living at our place for almost two weeks now and we are very happy. A big thank you to Samara for making our process great and for checking on us after we moved in.

PESAASO · 28 September 2020

★★★★★ 5/5

Google

We wouldn't have moved if it weren't for Beverley Lunn and Leaders. We needed to get an offer on our house very quickly in order to secure our new property but we were also in the process of renovation. Unlike every other agent in the area Beverley took the time to listen to us and devise a plan that enabled us to take offers on the property before the renovation was completed. We received offers above the guide price and completed a successful sale. I can't recommend Beverley and her team highly enough.

Mark · 18 August 2020

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Myha Reid, she is prompt, helpful and will go the extra mile to ensure an excellent customer experience throughout. Myha was patient and very transparent about the entire process, one conversation with her put me at ease straight away, a true asset to Leaders ! Anyone thinking about renting, especially if you have never rented before. I highly recommend you speak to Myha. Thank you again !!PositiveQuality, Professionalism

Charlie · 21 June 2021

★★★★★ 5/5

Google

First of all, I must say a special thank you to Samara for turning this around so quickly; within one week of viewing the flat, I was able to move in, being very professional from start to finish wiles finding me the perfect property. You are a godsend, Samara. I will differently recommend you to anyone that is looking to rent. Keep the good work up.PositiveResponsiveness, Quality, Professionalism, Value

Rayon · 21 June 2022

★★★★★ 5/5

Google

The staff at Leaders have achieved a difficult sale, complicated by the fact that we live abroad, in France, and that it is our first property sale with insufficient knowledge of UK requirements. They have been readily available at every stage to give comprehensible information and assistance.

Alan · 13 December 2025

★★★★★ 5/5

Google

Sadie has been a total angel, working with her has been awesome. We have not had the easiest time of it with our sale (COVID related issues), but she was with us every step of the way. It has felt like a proper team effort. It has been great to have someone working with us who we trust, and get along with so well. Cannot stress enough what an asset she is to Leaders.PositiveQuality

Jack · 28 August 2021

★★★★★ 2/5

Google

Whilst Beverley and Shannon were extremely helpful during the viewing and sales process, the sales progression team were quite aggressive with both us and our solicitors to try and get the sale through before the month end, despite not being able to due to issues with the property that needed to be rectified first. On the day of exchange, no-one contacted us at all to let us know that the sale had gone through, we just turned up at what we hoped was our new house and the lovely (previous) owners let us in and showed us round and gave us a run down on how appliances etc worked. In fact, no-one contacted us for 2 months after we moved in until a review was requested (hoho). Ultimately, although the process started off brightly and went through much quicker than anticipated, it was soured through a lack of communication or care.

Chloe · 26 December 2019

★★★★★ 2/5

Google

Whilst Beverley and Shannon were extremely helpful during the viewing and sales process, the sales progression team were quite aggressive with both us and our solicitors to try and get the sale through before the month end, despite not being able to due to issues with the property that needed to be rectified first. On the day of exchange, no-one contacted us at all to let us know that the sale had gone through, we just turned up at what we hoped was our new house and the lovely (previous) owners let us in and showed us round and gave us a run down on how appliances etc worked. In fact, no-one contacted us for 2 months after we moved in until a review was requested (hoho). Ultimately, although the process started off brightly and went through much quicker than anticipated, it was soured through a lack of communication or care.

Chloe · 17 December 2019

★★★★★ 5/5

Google

Here to appreciate Kim who is my prop manager, have kindly coordinated with landlord and contractor to replace the fridge which was not working for a while. Leaving my previous review in Dec 2021 below. -------------------- Glad Samara is my contact for the process. It was a great experience! Again a big thank you to Samara and Team for having a smooth experience in renting the property.

Vivek · 30 July 2022