5/5
GoogleKatherine is great and very helpful and the same for mark
Trusted Agent profile · Croydon
Big Yellow Self Storage Co Ltd Croydon reviews
★★★★★
513 reviews across 1 platform
202 - 216 Thornton Road, Croydon, CR0 3EU
Big Yellow Self Storage Co Ltd's office in Croydon, at 202 - 216 Thornton Road, is rated 4.7 out of 5 across 513 reviews on 1 platform, including 513 Google reviews rated 4.7.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google5/5
GoogleMoving into Big Yellow Croydon couldn't have been any smoother. Joy and Ata were welcoming, informative and extremely efficient. Their customer service and customer care was impeccable, they made what could have been a stressful experience a very pleasant one.
5/5
GooglePaula and Mark were so helpful they literally bent over backwards to get me sorted out properly. A very friendly and professional establishment
5/5
GoogleAll the staff here are just really accommodative and friendly. Tom was a particular legend for us, helping us extend our stay and explaining all we needed to know throughout the process. Really good prices as well for our space. Thank you!
3/5
GoogleI always liked Big Yellow for its spacious layout, cleanliness and professional staff. But the owners have become rapacious as I have experienced large rent increases over the past 2 years and the 'free' after-hours access I received initially as a deal-sweetener was inexplicably canceled without notice after 18 months. Had this not occurred I would have probably kept the space indefinitely. But like so many UK firms - Virgin I'm thinking of you - customer loyalty is penalized at Big Yellow. I'm moving out as soon as I can make sufficient space!
5/5
GoogleAll the staff here are just really accommodative and friendly. Tom was a particular legend for us, helping us extend our stay and explaining all we needed to know throughout the process. Really good prices as well for our space. Thank you!
5/5
GoogleCharlene was amazing, she advised me on the best unit to have and helped me with the logistics. Definitely would recommend.
5/5
GoogleA convenience for locals if they need bit more space for their Extra stuff or keeping their households before or after moving house or business. Decent size of storage units are available according to your needs. Staff is helping and friendly.
5/5
GoogleStefano and Mark were very helpful
5/5
GoogleThanks Paula and Mike for all the help whist I used big yellow storage thank you very much guys Marco
5/5
GooglePaula was lovely and helped me understand the processes getting of my locker blissfully. Great service and a lovely person!
5/5
GoogleFantastic customer service from Charlene and the team i spoke to on previous days.
5/5
GoogleI received excellent service from all the staff at Big Yellow Self Storage, Croydon, particularly Tom. The transactions went very smoothly. All my questions were answered in a friendly and professional manner. Thank you .
4/5
GoogleGood friendly customer service, information given about storage units with know pressure to take one. Tour of the units to give you a better idea of space. Again know pressure. Overall I was impressed. Security was explained and I left happy
5/5
GoogleThanks to Mark for all the amazing fork lifting!
5/5
GoogleThe lady that served us called Charlene was soo good she made us feel right at home
5/5
GoogleGreat service! Nia was patient and took her time to talk me through the process. She deserves a promotion what a kind and helpful young lady
5/5
GoogleFROM THE START THEY WERE REALLY POLITE AND NOT PUSHY WHEN I WAS LOOKING FOR A STORAGE UNIT..NOT LIKE ALLA OTHERS THAT EVEN THOUGH I SAID NO,KEEPT ON CALLING AND ASKING IF I CHANGED MY MIND ON ARRIVAL IN BIG YELLOW I MEET ATA AND TOM..THEY IARE THE ONES YOU NEED TO MEET AND TALK TOO IF YOY NEED STORAGE SPACE..SO KIND FUNNY AND HELPFULL..GOT EVERYTHING EXPLAINED AND HAD NO QUESTIONA TO ASK SINCE THEY ACCTUALLY DID THEIR JOB PERFECT EVERY SHOP OR COMPANY SHOULD HIRE A COPY PF THEM,MAN, THE COMPLAINTS IN UR CMPANYS WOULD JUST GO AWAY THANKS ONCE AGAIN... SORRY ABOUT THE CAPITOL LETTERS..CANT CHANGE IT😂
5/5
GoogleWe've been a Big Yellow Croydon business customer for over a decade now, and the main reason is due to their affordable prices and flawless customer service. The staff (Paula & Daniel) are always friendly and go far beyond to find the best deals available regardless of time. We highly recommend this branch!
5/5
GoogleBeen a costumer for more than half a year, and today came to check out, I thought it would be a very long and tedious process, but Paula (very politely and cheerfully) made it super fast, simple and easy. Very satisfied with the service here, and if I ever need storage again, this will be my first choice.
5/5
GoogleThese guys are great. Especially Ata, she couldn’t have done more to guide me through the process and make sure I got the right unit for my requirements. Would highly recommend.
5/5
GoogleFriendly service, accommodating staff. Personally, couldn't afford on a long-term basis, but absolutely did the trick as a short-term solution. Highly recommend.
5/5
GoogleAta was excellent and and explained the process in a very clear and professional manner. Big Yellow Self Storage put the customer first and I'm very happy to use them.
5/5
GooglePaula was amazing help at this unit. Went above and beyond. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
