Trusted Agent profile · Croydon
★★★★★
513 reviews across 1 platform
202 - 216 Thornton Road, Croydon, CR0 3EU
Big Yellow Self Storage Co Ltd's office in Croydon, at 202 - 216 Thornton Road, is rated 4.7 out of 5 across 513 reviews on 1 platform, including 513 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleWent there to see if the storage space was suitable for us to use, was greeted by two lovely ladies one by the name of Paula other didn't catch her name unfortunately, they made us feel completely at ease showed us the unit, thoroughly explained the process and went through qoute and walked out of the place satisfied give these guys a try they have brilliant staff working there very friendly.
5/5
GoogleCharlene was awesome! Helped soo much very friendly and personable. Thank you!
5/5
GoogleSuch a lovely experience with the Big yellow storage croydon. Such pleasant and helpful staff. Especially Mark who was amazing. Many thanks
5/5
GoogleMark was very efficient and kind to deal with!
5/5
GoogleCharlene was brilliant. Very helpful and easy to liaise with.
5/5
GoogleGREAT STORAGE & GREAT SERVICE with a smile, and a cuppa if you're lucky :) It was my first time ever getting storage anywhere outside my house, so the guys at BYSS, Thornton Road (Croydon) - Netta, Ata, Shane & Ryan - really welcomed me in and broke down some viable options to the kind of storage I needed. A super smooth process indeed, and would highly recommend it to any1 needing some space, simply to store stuff (big/small) for a duration of time, at some pretty competitive rates. As for customer service, felt pretty much at home with these guys, maybe it's just me, I just value people over machines I guess, that connection with a physical person who goes above n beyond to get you sorted whatever the case...which these guys did :)
5/5
GoogleJoy was very helpful. Everything that I needed to know was explained to me. And moving into to the storage couldn't be any easier, Lift & trolleys all provided.
5/5
GoogleVery helpful staff, especially Mark! Great customer service
5/5
GoogleMark and Daniel, they were great. They assisted me greatly with the sign up process and were very accommodating to all the queries I had. I am no longer a customer at Big Yellow and their help with the leaving process was amazing. Excellent customer service.
5/5
GoogleTom was very helpful paying attention to all the details when explaining the cintract, procedure of moving in/out and visiting the self storage outside the working hours.
5/5
GoogleReally lovely staff! I checked in just an hour before they close for the evening and they sped through my checkin process and were extremely helpful and understanding throughout the entire process!
5/5
GoogleHad an amazing experience with Paula foster and Charlene Sutton, both have an amazing customer service, really wonderful people, I had a problem and they have managed to sort it out in no time. Will be back for sure. Thank you again for all your hard work
5/5
GoogleI’ve used this storage for 3 months and I’ve no words to describe the experience. Very lovely and helpful staff from day 0. I’ll definitely be revisiting and recommending to friends and family
5/5
GoogleMoved back to the UK and needed storage for my shipment. Wasn't sure on space needed or for how long. The team in Croydon have been super helpful, totally flexible and made the move and the delivery of my shipment so easy and uncomplicated. Professional, friendly & efficient.
5/5
GoogleAwww the staff so adorable and helpful. Both Joy and Ata are superb as I am deaf myself. They went extra lengths to ensure I understood. When arriving there I was so stressed and annoyed,both made me feel so comfortable. Thanks to you both Ata and Joy. Not forgetting the guy who answered the call. All staff there, keep up with your wonderful Service. With appreciate, tiring client/guy...
5/5
GoogleGreat customer service and great team. Thanks to kathryn and Michael and Stefan. I really enjoyed using these storages. Helpful and friendly team made experience worth staying with big yellow storage Croydon.
5/5
GoogleUsed the storage for years, good time spent, clean storage. Big up to both Laquann, Katheryn. They were of great help.
5/5
GoogleI would like to thank Nick for making the process so easy and worry free. Would highly recommend using the Croydon storage facility.
5/5
GoogleAbsolutely incredible service at big yellow storage in Croydon! Mark and Paula are unbelievably helpful, lovely and provided quick and efficient service when doing a room transfer! I highly recommend!
5/5
GoogleService with a smile! I enquired about storage and within an hour I had it all sorted and paid for and my goods delivered directly to site for storing. The ladies in reception were so kind and welcoming and made the process so easy.
5/5
GoogleKathryn James @ Croydon Store , helped with the onboarding process, she made it smooth and easy. She explained things professionally and was happy to answer any queries.
5/5
GoogleBig yellow is the best self storage comapny you can find. They can beat with price other storage companies. They have the best trolleys for your goods. As we are removal company we always recommend Big yellow to our customers ( we have no any connection with them or any other benefits for recommendations). Highly recommended by Superb Moves Ltd
5/5
GoogleThe assistant manager, Tom was really helpful and made my account set up very easy.
5/5
GoogleEasy booking either on the phone or in person. Very helpful staff who show you the physical storage options. Quick and simple process. Good value for the first 8 weeks!
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