Big Yellow Self Storage Co Ltd Croydon reviews

★★★★★ 4/5

Google

Very helpful, and happy to go over everything and show us around

Matthew · 14 October 2025

★★★★★ 5/5

Google

MARK & CATHERINE ABSOLUTELY EXCEPTIONAL COULDN’T ASK FOR A BETTER SERVICE

Jada · 14 October 2025

★★★★★ 5/5

Google

Brilliant service from the staff at Big Yellow storage in Croydon. 💪🏼🙏 Paula and Mark are super helpful and we always prefer to use this branch …

Liselotte · 14 April 2025

★★★★★ 5/5

Google

Amazing service from Mark, highly recommend!!

Imogen · 14 November 2025

★★★★★ 5/5

Google

Exceptional service from Mark today. Thanks for your help.

Michelle · 14 October 2025

★★★★★ 5/5

Google

Paula is absolutely amazing, very helpful and got me moved to the right size container very quickly. Would highly recommend.

Ricky · 26 November 2024

★★★★★ 5/5

Google

Paula was so helpful and made the registration process quick and easy, an absolute godsend after such a stressful move.

K · 22 September 2024

★★★★★ 5/5

Google

A seamless system, from beginning to end! And Catherine is always so helpful, infromative and great customer service, which is a rarity nowadays!

Sonia · 3 August 2024

★★★★★ 5/5

Google

Very friendly, prompt service

Vasanti · 14 October 2025

★★★★★ 5/5

Google

Paula and her team are very professional and extremely helpful. I have been using this storage space since 2020.

Thivy · 22 September 2024

★★★★★ 5/5

Google

Great customer service!!!

Del · 14 October 2025

★★★★★ 5/5

Google

Very helpful, thanks

Gillie · 14 October 2025

★★★★★ 5/5

Google

First time I have used storage so was all new to me I found the staff member Daniel was extremely helpful in explaining everything and getting doing the signing in very quickly was all good experience

Simon · 14 September 2023

★★★★★ 5/5

Google

Everything went so smoothly. The customer service advisor Kathryn was very professional, she explained everything to me in a manner that was easy to understand. Excellent customer service.

N · 11 February 2024

★★★★★ 5/5

Google

What great service. Welcomed me with open arms and Tom was on top things from word get go. He was very helpful and explained everything in detail. The rooms for storage are very neat and everything works. Was super super happy with the storage. Big Yellow Self Storage Croydon, is the place to store all your things.

Michael · 11 June 2020

★★★★★ 5/5

Google

Stress free First class service from Richard today he is very good at his job and was a big help with the removal everything went smoothly I would recommend Richard and big yellow storage any day

Kane · 11 June 2023

★★★★★ 5/5

Google

Big Yellow Croydon have very generously donated use of a small lock-up for our charity (The Daniel Spargo-Mabbs Foundation) - we are very grateful, particularly to Paula for always being so helpful, friendly and supportive. Thank you so much!

Caz · 16 June 2025

★★★★★ 5/5

Google

Catherine was so helpful at croydon. Amazing service honestly.

A · 18 October 2024

★★★★★ 4/5

Google

Great experience, the new guy was friendly and helpful (didnt get his name) on my initial visit and Marc was also very informative and helpful when I came back to finalise things.

FeFe · 11 June 2023

★★★★★ 5/5

Google

We ordered a mattress bag for click and collect, and also wanted to enquire about storage unit sizes. Firstly, the click and collect was quick and seamless. Then, despite us stating that we were needing a unit in Nottingham, the lovely lady on reception clearly gave us the same amazing customer service that she would have given to someone wanting a unit in that Croydon branch. She happily took us upstairs, even showing us 3 different sizes as we couldn't decide which one we needed. She made our day with how chatty and bubbly she was. Unfortunately I didn't get her name, but we visited at around 14:30 on 01/10/22.

Mags · 11 June 2023

★★★★★ 4/5

Google

Let's be clear. I haven't rented a space here. However, I am impressed with the customer service hence the review. I called on Saturday morning to find out if they have any packaging boxes available and was greeted fondly by Mark (or Marcus? Sorry!!!) He had a great sense of humour and gave me a quick breakdown as well as prices. I made my way over in 15 mins and met him at the reception. Gave me all the information quickly and efficiently as well as enjoying a good joke or two in-between. No rush service, offered to show me units to gauge sizes and helped me load the boxes into my car. I asked him to email me a breakdown of our conversation and before I had arrived home I had a complete quote and full cost breakdown in my inbox. Thank you for making a stressful Saturday less stressful! Keep up the good work and keep smiling. Now you're probably wondering why there are only 4 stars? Well, I might be a little picky here but they charge extra for out of hours entry. Although this was broken down in the email, I still think it's a bit much to ask for additional charges when other places are similarly priced and provide 24 hour access. Maybe that's just me. Also I couldn't really give 5 stars because I haven't rented a unit here so I don't know what that experience is like.

Asim · 11 June 2023

★★★★★ 5/5

Google

Kathryn was incredibly helpful, the customer service is outmatched. Made the stress of moving so much easier!

Belinda · 11 May 2024

★★★★★ 5/5

Google

This is my first time using self-storage. Just a couple of days ago, I stored my belongings. From the start, the process has been straightforward and simple. In terms of pricing, this was the best option I could find. Paula, the receptionist, was very humble, friendly, and helpful. I definitely recommend it!

Jubin · 3 December 2024

★★★★★ 5/5

Google

I am extremely pleased with the service I received at the Thornton Heath Branch. Both Ata (The Manager) and her colleague Joy were exceptional. They went above and beyond to make me feel more than satisfied as a new customer. I will definitely recommend both these individuals.

Pascal · 11 June 2021