Trusted Agent profile · Croydon
★★★★★
513 reviews across 1 platform
202 - 216 Thornton Road, Croydon, CR0 3EU
Big Yellow Self Storage Co Ltd's office in Croydon, at 202 - 216 Thornton Road, is rated 4.7 out of 5 across 513 reviews on 1 platform, including 513 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
4/5
GoogleVisiting with a friend. Friendly customer service.
Hello, Ed. Thanks for taking to the time to write that comment. It's great to see such glowing feedback and the store team will be really pleased to read this.
5/5
GoogleFirst experience with a storage company, and couldn’t be more satisfied. From the very first call after booking to signing the contract and moving in, the team was amazing! Kathryn went above and beyond and explained every step in so much detail. Both her and Danny provided a fantastic service☺️
5/5
GoogleExcellent service and great people for helping out my mother.
Thank you so much Daren. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleExcellent service very helpful.
We are so happy to hear you are happy Abdul. Thanks for sharing your experience.
5/5
GoogleEasy, seamless check-in and simple to use service. Staff is friendly and helpful. Great choice for your storage needs in South London.
Hey Claus. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleMy first time using any sort of storage facility - Shahbaz was very helpful and easy to talk to, he went through everything in detail and helped to make sure I had a good first experience with Big Yellow
5/5
GoogleSuper helpful , Honestly I couldn’t complain about the service. Laquann, top man 😉 …
We are so happy to hear you are happy Tova. Thanks for sharing your experience.
5/5
GoogleStored my stuff for a year, friendly and helpful staff, easy to access, clean and bright. Did what I needed!
Thanks for the feedback, Lucie! See you again soon.
5/5
Googleamazing service! would definitely recommend
Hello S. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleThe onboarding service was absolutely flawless. From booking via phone to signing the contract to actually moving everything in, the team was brilliant at every step of the way. Paula, Danny and Mark made our experience so much easier and friendlier than I would have possibly expected from a self-storage place.
4/5
GoogleGood service and organised
Hey Ghassan, we appreciate the positive feedback. We'll share that with the team. See you soon.
5/5
GoogleThe most friendly staff , from phone call to unit handing over , flawless
Thanks so much for the review Thelittlea.r.k. We are over the moon you had such a great experience with us.
5/5
GoogleNice warm and friendly appoach from Laquann overall Excelente service. Happy with my purchase affordable price. Thanks
Cheers for the feedback Paula. See you soon.
5/5
GoogleIt’s my second time using Big Yellow storage and I couldn’t recommend them more!! The facilities are fantastic and the process is so easy and comprehensive. The staff are also incredible and so helpful - both Paula and Katherine were a great support!
5/5
GoogleAs a woman on my own, this was my 1st experience with a storage company. I was anxious and very apprehensive. Paula & Daniel were exceptional. I was offered an absolutely phenomenal service. I felt safe, reassured and well informed. Brilliant company. Highly recommended.
5/5
GoogleVery good service with a super helpful staff (laquann)
We are delighted to read your review Denis. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleAmazing staff, who go over and above to suit your needs. A bonus is they’re all very friendly!
Thanks for the review, Seraiah. Have a great day.
1/5
GoogleVery very very unhappy I signed up with these guys after an awful experience at Shurguard and this was just as bad When I signed up they sold me the dream I was originally paying £585 per month which was an ok deal But after 6 months they tried to add around £100 extra a month on Yes I understand cost of living But this is just pure greed Specially when I rung around other companies and got much cheaper then my original £585 per month for a 300 sq ft The thing that got me when I politely confronted them about my price rise they literally do not care they do nothing to try and keep you as a customer Infact quite the opposite They treat the customers like it’s a conveyor belt one in one out I’m a good customer to have and was looking for storage for years as we store bouncy castles But I was forced out due to pure greed from this company And today had to move 100 bouncy castles to a new lock up which was not part of the plan They do not value there customers At all and quite frankly make you feel like crap I would recommend anybody going to use these to 100% pass there are other smaller company’s local that don’t play this game with you and are cheaper ###stay well away from this company####
5/5
GoogleGot excellent customer service from Catherine and Mark they were very helpful and friendly.
Hello Josephine. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleVery good service from Paula and Clarissa.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleKat was excellent, she helped me come up with a great designed kitchen, helped me get to my budget, supported me when I made decision changes and financing planning. I'm very happy with the customer experience she gave. Thank you :)
5/5
GoogleExcellent customer service. Nice and friendly staff . Highly recommended
On behalf of your local store team, thank you Earl for leaving such a positive review about your experience.
5/5
GoogleExcellent customer service. Mark and Cathryn have been extremely helpful!
Nice to hear from you Leanne. Sounds like you had a great experience. Take care.
5/5
GoogleGreat service. Very easy to use
Thank you so much Alecia. We’re genuinely grateful you have taken the time to leave such a positive comment.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Big Yellow Self Storage Co Ltd's Croydon office has 513 reviews across 1 platform: 513 on Google.
Big Yellow Self Storage Co Ltd Croydon is rated 4.7 out of 5 across all 513 reviews, and 4.7 out of 5 on Google from 513 reviews.
Big Yellow Self Storage Co Ltd Croydon, 202 - 216 Thornton Road, Croydon, CR0 3EU.
