Trusted Agent profile · Croydon
★★★★★
513 reviews across 1 platform
202 - 216 Thornton Road, Croydon, CR0 3EU
Big Yellow Self Storage Co Ltd's office in Croydon, at 202 - 216 Thornton Road, is rated 4.7 out of 5 across 513 reviews on 1 platform, including 513 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI have used big yellow a few times and always a great experience.I would like to thank Mark for his amazing customer service .
Thank you so much Jennifer. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleMarc and Paula were both super helpful! Excellent customer service!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleMark was very friendly and very helpful, great customer service.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleA big thank you to Mark for his assistance and humour that made the process lighter in the midst of a stressful move.
Hello Maggie. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleMark was very helpful, showed me the available rooms with best prices and helped me to properly insure my items. Thanks Mark
Hello Wiktoria. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleThe service at big yellow Croydon was exceptional! The staff was soooo helpful from beginning to end! They answered every question I might have had and explained everything to me in full detail. Catherine was the one that sorted out everything for me and she was very friendly and professional at the same time. A true gem!! Will definitely recommend this place to everyone and if you do use their services ask for her! You won’t be disappointed
5/5
GoogleHonestly, the staff at Big Yellow Storage in Croydon are the best! I had a ton of issues with my move, and they were always there, ready to help. The first room I got was too small, but they made the room change super smooth, and even sorted out my direct debit quickly, no stress at all. A special shoutout to Mark, who literally helped me move my stuff himself! I couldn’t believe how helpful and kind everyone was. Plus, they’re all so lovely and funny, which made everything feel less overwhelming. If you need storage with a team that actually cares and will go out of their way to help, this is the place. I can’t thank Mark, Catherine, Paula, and Laquann enough! Xx
5/5
GoogleMark and Paula were both amazing in providing customer service, made checking in and checking out very smooth.
We appreciate the feedback, Reign. Hope to see you again soon.
5/5
GoogleSmooth check in and great communication. Kathryn was extremely helpful in getting everything set up for me within a few days!!
Hello Ciaran. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleLaqroix is a top man. Made everything simple and easy. Thanks
Thanks so much for the review Prince. We are over the moon you had such a great experience with us.
5/5
GoogleGreat service and support. Mark and Laquann were super helpful
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Kathryn was fantastic! Super friendly, helpful, and easy to work with. Highly recommend!
Hello Radostin. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleLaquann and Mark were extremely helpful and knowledgeable. Very professional and highly recommended.
Hello Carole. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleKathryn was a great help through the whole process!
We are so happy to hear you are happy Daniela. Thanks for sharing your experience.
5/5
GoogleMark and the team was more than helpful. Very pleased 😎 …
Thanks for the review, Danny. Have a great day.
5/5
GoogleMark was very helpful
We are delighted to read your review Maddie. We don’t take positive feedback for granted, so huge thanks.
5/5
GooglePaula was really helpful and sorted so many things for us.Thanks great service
Hiya Aslam. We appreciate the kind words. See you again soon.
5/5
Googlevery helpful staff working at this location, they are exceedingly accommodating and kind. i dealt with a really polite lady called Katherine who explained the whole process in really efficient yet detailed terms without seeming condescending. overall very great service. quick, easy and friendly.
Thanks so much for the review Orion. We are over the moon you had such a great experience with us.
5/5
GoogleI used Big Yellow Self Storage while I was moving, and the service was very efficient from start to finish. The staff were helpful, everything was well organised, and the process was straightforward and stress-free. I’d definitely recommend them to anyone needing storage during a move.
On behalf of your local store team, thank you Roshin for leaving such a positive review about your experience.
5/5
GoogleA big shout out to the staff here helping me purchase all of the boxes I needed to help with my storage. Kathryn was particularly helpful in ensuring I had suitable products to fit my needs. Much better than another storage company that shall not be named who didn't let me in when I pressed the buzzer as I think they were on an extended tea break
5/5
GoogleMy first time renting with big yellow @ Croydon and I met kathryn who assisted me and showed me around. She was professional and helpful. I want to say thank you for making my reservation so effortless. Cheers and have a lovely day.
Thank you so much Ikenna. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleA huge thank you to Mark and Laquann at Big Yellow for their hospitality and support throughout this booking. I am truly grateful for their patience because they’ve made this process so much easier and convenient.
5/5
GoogleI needed to store a room full of miscellaneous things in order to hold a party. The staff were so, so helpful and tried to find me the best deal for 1 unit, for 1 week. I will definitely choose the BYSS, Croydon as my first choice if ever I need to store my belonging. Its clean, warm. Fantastic staff and great security. Thank you.
Nice to hear from you Joycelyn. Sounds like you had a great experience. Take care.
5/5
GoogleI've had a positive experience with Big Yellow Storage. The staff are very helpful and friendly, especially Paula, Mark, and Katherine, who went out of their way to make the process smooth and stress-free. The facility is clean and well-maintained, and accessing my unit has always been easy and convenient. Highly recommend if you’re looking for a reliable and professional storage solution!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Big Yellow Self Storage Co Ltd's Croydon office has 513 reviews across 1 platform: 513 on Google.
Big Yellow Self Storage Co Ltd Croydon is rated 4.7 out of 5 across all 513 reviews, and 4.7 out of 5 on Google from 513 reviews.
Big Yellow Self Storage Co Ltd Croydon, 202 - 216 Thornton Road, Croydon, CR0 3EU.
