Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service from Big Yellow Storage Croydon and West Norwood. I had an initial check in with Daniel at Croydon who was very friendly and took the time to help fill out all the paper-work. Unfortunately when I came to move in out-of-hours, I had an issue and couldn't move in as expected to my storage unit. The following day, Paula at Big Yellow Croydon was extremely sympathetic and listened to the issue that I'd had when moving in. Paula explained how she could help and contacted West Norwood on my behalf. When moving into the storage unit at West Norwood, I was helped by Gemma who was fantastic. She swiftly took me through the process and took the time and care to help me.
I found everyone working at both sites friendly, welcoming and extremely helpful and they enjoyed working for the company. I was super impressed by the ethos of the company being lived by the people who work there. I cannot fault Big Yellow Storage and they are my number one storage company.
Estelle · 14 October 2023
★★★★★ 5/5
GoogleHad my belonging in storage for a year and couldn’t fault anything! From the start to the end the staff have been friendly and helpful. The room was clean, no dust and facilities in good condition! Would definitely recommend
Pratic&Trisha · 14 December 2025
Agent replied · 14 April 2026
Hello Pratic&trisha. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
★★★★★ 5/5
GoogleI unloaded here. Very narrow entrance for trucks!
There is NO possibility of turning on the site, you MUST reverse onto the site!
But really very friendly and helpful staff 👍👍
If you need to unload pallets: The forklift driver is only here from 10 a.m. to 3 p.m.!
Very narrow entrance for lorry with more than 3.5t!
There is NOW Space to turn around and you have to reverse onto the Area!!
The gates are open from 8:30 a.m
Very kind and helpful staff 👍👍
If you have pallets or heavy goods: the Forkliftdriver works from 10am to 3pm
Matthias · 11 June 2023
★★★★★ 5/5
GoogleWe recently moved from Manchester to Croydon and to say it wasn’t stressful would be a lie. We arrived around 4pm and called Big yellow about our unit at 4:27pm. Unfortunately we were unaware at the time that the last move in time was 4:30pm. So we rushed over as we had 3 full Luton vans needing to store our stuff. We were panicking as we may have been left with no where to store our stuff after the move.
Luckily Mark who worked there managed to get us in and access to our unit every know we arrived slightly late than hoped.
He saved us tremendous amount of stress and couldn’t thank Mark enough for being so accommodating.
Had everything moved in a few hours later and the move was done.
Great storage unit and fantastic customer service!
Jason · 11 June 2023
★★★★★ 5/5
GoogleI am really happy that I chose this unit.
I was looking for a good size storage unit to hold all my stuff in from my move. I had an idea but I was unsure of the size that I needed. I received amazing customer service by both Paula and Charlene. From the first phone call to the actual visit the team is super welcoming.
I received excellent advice on what size of unit would suit my needs. I got everything shown and explained. They ladies really took they time to ensure everything was clear and straightforward. Which made my move into my unit, on the actual day so much easier.
The place itself is really clean, safe and bright which is important when moving your entire life into a unit. I can only recommend using they services.
Aretha · 11 June 2023
★★★★★ 5/5
GoogleThe best storage unit in South London, the staff are always happy and Mark who was always supportive and even when I asked a million and one questions he didn’t show any frustration but happily answered and made me feel at ease, he even …
Latz · 14 September 2025
Agent replied · 14 April 2026
Thanks for the feedback, Latz! See you again soon.
★★★★★ 5/5
GoogleLaquann explained the agreement well, toured me around and ensured I got the best deal possible. Very pleasant brother to converse with, highly recommend him if you need your storage needs sorted out properly.
Aden · 14 December 2025
Agent replied · 14 April 2026
On behalf of your local store team, thank you Aden for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleI used the self storage in Croydon and Mark and Catherine helped organised our storage locker. They were both very helpful
No complaints great service
Adrian · 14 February 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleSuper easy to use and very straightforward. Paula was a great help and talked us through everything, she’s so lovely and made the whole process extremely stress free
Anna · 10 August 2025
★★★★★ 5/5
GoogleFriendly helpful staff. The site is easy to access, has plenty of parking and is always clean. Good value, and overall a very smooth and easy experience using this storage facility.
Jenny · 14 December 2025
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleExceptional customer service was provided today by Kathryn at Big Yellow storage. She was extremely informative and was able to answer all my questions ensuring the onboarding was seamless! All efforts are very much appreciated! 😊 …
Naomi · 14 October 2025
Agent replied · 14 April 2026
Nice to hear from you Naomi. Sounds like you had a great experience. Take care.
★★★★★ 5/5
GoogleCatherine and Stefan were absolutely phenomenal. I cannot fault their customer service and care. They made a really stressful day completely stress free and put a smile on my face! Stefan had only been with the company for 1 week and what a credit he is! He took it in his stride and Catherine was a fantastic manager. Wonderful team!
Sade · 10 May 2024
★★★★★ 5/5
GoogleCathy, genuinely left no questions i could possible ask and was genuine in her service. Much appreciated
Remi · 14 March 2026
Agent replied · 14 April 2026
We are delighted to read your review Remi. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleCharlene was amazing she went above and beyond and explained all the dimensions and costing so it all made sense. Both her and Paula are a credit to the company and the welcome you receive from them is beautiful. I’m going get my son to look for work with the company as their work ethics and how the staff are trained and treated well really shows. Thank you ladies
M · 11 June 2023
★★★★★ 5/5
GoogleGreat customer service. Mark and Laquann have both been very helpful and personable during my move in process. Highly recommended!!!
Amarie · 14 January 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleReally great service from the team on Saturday afternoon. Friendly and patient to go through all the options and the cost break down. Made the process very simple for us.
Harriet · 14 October 2025
Agent replied · 14 April 2026
Hey Harriet. Cheers for the nice feedback. See you again soon.
★★★★★ 5/5
GoogleIt was an experience, working with Mark and Paula today.
Stephy · 24 March 2026
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleHad the greatest experience with Mark and Laquann, very kind and helpful, were on hand to answer all my questions and queries. A great example of excellent service!
Alesha · 14 October 2025
Agent replied · 14 April 2026
Hey Alesha. Thanks for sending that review over. We always welcome feedback. Have a great day.
★★★★★ 5/5
GoogleKathryn was absolutely amazing and made my check in very straightforward. She fully explained everything to me with great detail and assisted me with upsizing. It’s my first time using a storage unit and I was very pleased. Great customer service, thank you
Sarise · 22 September 2024
★★★★★ 5/5
GoogleDeputy manager is fab! Professional and welcoming
Bee · 7 April 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 4/5
GoogleUseful and safe storage facility as always, and well maintained. Thank you.
Devdutt · 14 February 2026
Agent replied · 14 April 2026
Thanks for the glowing feedback, Devdutt. We'll be sure to share that with the team.
★★★★★ 5/5
GoogleExcellent service from Katherine. Very friendly, professional and attentive throughout. Highly recommended
Brayan · 14 February 2026
Agent replied · 14 April 2026
We are delighted to read your review Brayan. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 4/5
GoogleGreat place. Staff are informative and was out within an hour
Wee · 14 February 2026
Agent replied · 14 April 2026
Hello Wee, it is lovely to hear you had such a good experience. We’ll pass your feedback onto the team. See you soon.
★★★★★ 5/5
Googlepaula was amazing and really helpful i can't thank her enough
Eunice · 14 February 2026
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
