Martyn Gerrard reviews

★★★★★ 5/5

Google

A big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, …

Tony · 10 March 2026

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 3 June 2026

★★★★★ 5/5

Google

We have been really pleased with our experience of working with Martyn Gerrard Crouch End Estate Agents! We are looking to move to the area in a couple of months and they are helping us through the process so seamlessly! We have really loved working with Vanessa Aliu in particular who has kept us in the loop with everything the whole time and is a pleasure to chat to over the phone! We really do feel like we are in great hands and being looked after so well by Vanesa. Fingers crossed we’ll be neighbours soon haha!

Aneira · 4 May 2026

★★★★★ 5/5

Google

I would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐

Patricia · 4 April 2026

★★★★★ 5/5

Google

Thank you to Phil and Kellie at the Hornchurch office for their help, support and kindness during the sale of our house. Their professionalism and knowledge has guided us through the process. Thank you both so much.

Jacqueline · 2 March 2026

★★★★★ 5/5

Google

Our estate agent Sophie went above and beyond for us, very helpful always available when you needed her and her industry knowledge allowed us to make informed decisions. Very happy customer

Bradlee · 13 April 2026

★★★★★ 1/5

Google

Edit: Not a fake review - you know me very well, gave you years of opportunities and chased for compensation on multiple occasions. The address was 13b broadway parade n8 9de. You will do nothing to make this right, please don't pretend publicly otherwise. Very bad experience renting a flat through Martyn Gerrard. We had mold and damp issues in multiple rooms for the entire 2 year tenancy. They broke GDPR sharing my details with a marketing company (reported and they will receive warnings, hopefully fines) and entered the property without my permission on multiple occasions. I'm in the process of opening a case with the ombudsman against them for this. It was impossible to get hold of anyone there when we had issues. We complained to council and wrote to our MP which finally got them to fix the damp and mold. If you have similar issues, give them 2 weeks to arrange a fix and then go straight to the council otherwise they will 100% ignore you. Deeply concerning and unethical company; a prime example of everything wrong with our country today. Companies like Martyn Gerrard badly need stricter regulations to prevent them exploiting people. The London rental market is a mess and you have to take what you can get, but please avoid these people at all costs where possible.

Frederick · 4 April 2026

★★★★★ 5/5

Google

100% professional, patient and helpful. Fast response and available to assist in any queries. Buying a house is stressful enough, but Jordan and Mark were both there to help all the time. Great team! Thank you!!!!

Gaia · 25 February 2026

★★★★★ 5/5

Google

All the guys, Chris, James, Treon and Kelvin have proven to be knowledgable, professional and efficient. Chris and James local knowledge is exceptional, Treon super professional and Kelvin so pleasant. We'll be back!

Lee · 13 March 2026

★★★★★ 5/5

Google

James and Usman were instrumental to find a buyer in a complex situation. They helped to make the property more marketable and were available sometimes even out of office hours. I can highly recommend the Crouch End office and appreciate the work they have done.

Andras · 29 November 2025

★★★★★ 5/5

Google

Thank you to Lucy Etty from Cuchords. I highly recommend her. She made the process of finding our new rental in West Horsley very easy. She is great with following up, a good communicator and just all round pleasant person. We are extremely pleased with our new home!

Dee · 19 October 2025

★★★★★ 5/5

Google

Went to view a flat in Crouch End yesterday through Martyn Gerrard. It was a lovely experience . Top marks to Kelvin, estate agent, who was very thorough about sharing all details concerning the property. I was delayed as had a flat bicycle tyre but he patiently waited and post the viewing he even pumped up my tyre! He followed up promptly for feedback and as the property did not work for me, assured me he would be on the case to find a better fit. Excellent!

Angela · 4 March 2026

★★★★★ 5/5

Google

Had the most amazing experience with Martyn Gerrard Agency. We were lucky to have Vanessa as our estate agent as she went above and beyond to make sure we had the smoothest transition into our new place. We had a contract in within a week of our house viewing which is incredible especially with how the property market is at the moment. Overall 10/10 experience, would highly recommend!

Amy · 4 June 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.

Ross · 4 April 2026

★★★★★ 5/5

Google

Michael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!

Carla · 18 November 2025

★★★★★ 5/5

Google

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Ivelina · 2 March 2026

★★★★★ 5/5

Google

Jordan was so helpful, friendly and professional throughout the entire process. I definitely feel that I’m in safe hands with churchods.

Amy · 25 May 2026

★★★★★ 5/5

Google

Connor and Sarah were amazing throughout the process of buying my first home. Can’t thank the team enough for all there help.

Lara · 13 May 2026

★★★★★ 5/5

Google

Phil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.

Jamie · 4 April 2026

★★★★★ 1/5

Google

THEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.

Rozina · 2 October 2025

★★★★★ 5/5

Google

Paula M. was very professional and friendly. She was quick to understand and patient with my questions. I felt great in the viewing with her helpful presence. Thank you Paula.

Gor · 3 March 2026

★★★★★ 5/5

Google

Really smooth move-in process with our rental property. Lucy was an absolute star, and we were kept informed of everything throughout. It was a real pleasure going through the process with her. Lucy is friendly, efficient and excellent at her job. Thank you very much!

Victoria · 19 October 2025

★★★★★ 5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during the tenancy. They have very good relations with the contractors they use and can always be relied upon to take a pragmatic view around any issues that crop up. Trust is a word that sometimes gets forgotten in this area, but not here.

Steve · 14 July 2024

★★★★★ 5/5

Google

Paula was friendly and helpful showing us around the property.

Rosie · 20 July 2026