Trusted Agent profile · Cricklade
Verified
★★★★★
300 reviews across 3 platforms
102 High Street, Cricklade, SN6 6AA
Part of McFarlane Sales & Lettings, see every office.
McFarlane Sales & Lettings's office in Cricklade, at 102 High Street, is rated 4.7 out of 5 across 300 reviews on three platforms, including 236 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
236
Reviews on Google
This office
23
Reviews on View Agents
This office
41
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were delighted with the service we received from McFarlane when we sold our flat. From the first moment they took on the business we felt we were in ...Read all 10 from sellers
We purchased a property through macfarlanes,cricklade. From the first meet at viewing right and all the way through the (long!) process the team were just ...Read all 5 from buyers
McFarlane Sales & Lettings are a leading local independent Estate Agents specialising in Residential Sales, Residential Lettings and Property Management. With over fifty years of combined experience, we have developed an extensive knowledge of the local property market enabling us to offer a wide ranging service that is both friendly and professional as befits our reputation. We offer the traditional values you would expect from an established firm and combine these with the latest innovations in marketing and advertising. Our three offices are located in prominent positions in the key towns and villages of Swindon, Cricklade and Wroughton and work closely together to cover these areas and their surrounds.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cricklade office, from every platform, shown as written. First names only.
5/5
Google*updated* Our purchase is later pass on to Christina, she is lovely and provide regular update to us, which is much needed in the house buying process. Thank you :) -------------------------------------- Bradley & Craig been brilliant, speedy feedback, helpful and professional.Never used Mcfarlane before but it is now one of the best estate agents I've had. Would recommend to anyone in the process of house hunting!
5/5
Google*updated* Our purchase is later pass on to Christina, she is lovely and provide regular update to us, which is much needed in the house buying process. Thank you :) -------------------------------------- Bradley & Craig been brilliant, speedy feedback, helpful and professional.Never used Mcfarlane before but it is now one of the best estate agents I've had. Would recommend to anyone in the process of house hunting!
1/5
TrustpilotAwful awful awful renting experience
Awful awful awful renting experience, avoid at all costs!
Hannah, Thank you for taking the time to write a review although I am surprised by the content. We do take feedback very seriously and use this to improve our services to all of our clients. However, I do think that the points you have raised do require further examination and comment. You mention that when you applied for the property the referencing process was an absolute nightmare. The referencing is undertaken by a third party independent referencing company, not McFarlane. The vast majority of tenants do not have any issues with the process, however, if you cannot supply all of the requested documentation or there is a negative issue with one or more of your references this can delay the process. You were asked to sign as having received the inventory prior to moving in to the property. You were also advised that you had 7 days to make any observations in relation to the property and annotate these on the inventory. After 7 days the inventory is closed and locked. You did not make any amendments to the inventory at all. You did email us almost a week after moving in to the property to advise of some issues you had with the property and requested that we investigate and resolve these. To give this some context, you contacted us at 1.29pm, we then spoke with the landlord and instructed the contractor at 1.50pm, you were then emailed at 2.24pm with an update on which contractors would be attending. When the engineer came out to look at the issue with the shower, despite you previously agreeing that they could use the management set of keys for access, they could not get in to the property as you had dropped the latch on the inner door, so this appointment had to be re-booked. You mention in your review that when you moved out of the property the issues you had raised on move in had not been recorded and a substantial sum had been taken from your deposit. As stated previously, although you were given 7 days to update your inventory on move in you did not make one amendment. There were several issue raised on your move out report, but the landlord agreed to undertake these works at his own expense and not charge you. The only deduction made against your deposit was for the property to be cleaned. As the property was professionally cleaned prior to you moving in, this is not an unreasonable request. You also mention that you had no choice but to pay for our errors. As stated, all that we have made a claim for is the cleaning of the property. You were advised that you could appeal this with the Tenancy Deposit Scheme and submit supporting evidence, but you chose not to do this. You did receive a rent increase of 8.3% after living in the property for 15 months, considering that over this period rents have increased between 10-15% and landlords mortgages have increased in excess of 50% again I do not think this unreasonable. Notwithstanding the above I do wish you the very best in your new home.
1/5
TrustpilotRenters Nightmare *Avoid*
We rented a property through McFarlanes and the service was sub par.
5/5
GoogleThe service I have received at McFarlane has been amazing. Christina in particular has gone above and beyond at so many stages. She has given me complete visibility of the issues surrounding my chain, calling me regularly with updates, and i'm sure without her my completion date would have been considerably further down the road... I would certainly choose McFarlane for any future property purchase/sale.
5/5
View AgentsWarm and Professional.
This lady was an absolute delight and a pleasure to deal with. She was so proactive and helpful - we can’t begin to express our thanks to her for her commitment towards us and our sale. She consistently went above and beyond at every stage of our sale and is to be commended. You will find her so very agreeable and just an all round nice person who will manage your sale or purchase with total efficiency, keeping you informed throughout the whole transaction with her thoughtful, superb communication skills.
5/5
GoogleChristina helped us through a tricky probate situation and when the sale had become sluggish, she came on to the case and got it through for us. Well done!
Thank you for your 5* review!
5/5
GoogleThe service I have received from the Cricklade office has been excellent and Christina has gone above and beyond with the process.
Thank you for leaving us a 5* review Robert!
5/5
GoogleAbsolutely brilliant estate agents, who did a marvellous job looking after us from the start to the finish of the house buying process. A big shout out in particular to Christine, who was always available on the end of the phone whenever we had questions. Friendly, professional, efficient, and a pleasure to work with, we would highly recommend McFarlane Sales & Lettings.
5/5
GoogleExcellent service from the team at McFarlane Cricklade. Friendly, approachable staff with a sensible knowledge of the local market. Thankyou especially to Craig & Bradley Bates, Negotiator.
Thank you for your 5* review Caroline.
5/5
TrustpilotHighly recommended
As a letting agent, I can't recommend my experience enough.
5/5
GoogleChristina Hughes has been fantastic in keeping us updated on the progress of our house move.
5/5
GoogleIt's a wonderful agency and the staff are extremely good but Christina Hughes does not go that extra mile she does a marathon for you.
Thank you for your lovely review Jacqueline, I will pass your comments across to Christina.
5/5
View AgentsFirst class professionals that go above and beyond
A fabulous team of professionals who supported us through two chain collapses and eventual sale (third time lucky). The team remained positive, professional and supportive through some very challenging times. Though a special mention needs to go to Silivia for her positive, friendly, proactive and professional manner. She kept us informed every step of the way, nothing was too much trouble and she went ‘above and beyond’ to help us. Thank you McFarlanes
1/5
TrustpilotBetter of to damage the property, since will not get deposit back
Starting off they need need as much information as the bank need for a mortgage. then they have quarterly property inspections. after that when you move out it is mandatory to have the property professionally cleaned. getting your full deposit back is impossible. at the end got robbed £250.
1/5
TrustpilotNightmare agency for renters **avoid if you can**
My horrific rental experience with Mcfarlane is one i won't forget quickly.
5/5
View AgentsBest for Cricklade and surrounding area. Period!
Friendly and knowledgable staff, a relaxed atmosphere and the best pick of properties in and around Cricklade. This team are happy to help at every turn, kept us informed throughout the buying process and, when we had concerns, they were able to resolve them effectively and with little delay. We tried the other agents and found ourselves very disappointed. Mostly false smiles, false promises and flash suits. Use McFarlane for your next move.
5/5
GoogleAbsolutely brilliant experience with McFarlane from start to finish. Bradley Bates and Christina Hughes we're both exemplary!
Thank you for your 5* review Glenn!
5/5
TrustpilotExcellent service from Anita Crowley at McFarlane's
Great service from Anita Cowley she went in great detail about the purchase of a property & provided a surveyor’s contact details. Highly recommend these estate agents. Thank you.
5/5
GoogleFrom my dealing with Mcfarlane sales and lettings I would 100% reccomend them due to the fact they they are friendly responsive and because of their due diligence, situations that arose not to the fault of themselves were swiftly dealt with. If you are buying or selling your home you can't do any better.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSold my house through McFarlane’s earlier this year and have been renting through them whilst I wait for my new home to become ready! The help, support and professionalism shown by both their Sales and Lettings teams throughout the process was second to none and I will certainly look to use them again in the future - highly recommend to anyone looking to move!
5/5
GoogleChristina did a great job of progressing the sale in spite of the inefficiencies of the buyer's solicitors
Thank you for your 5* review Kate.
5/5
GoogleGreat service from McFarlane thank you Bradley
5/5
GoogleFrom my dealing with Mcfarlane sales and lettings I would 100% reccomend them due to the fact they they are friendly responsive and because of their due diligence, situations that arose not to the fault of themselves were swiftly dealt with. If you are buying or selling your home you can't do any better.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
McFarlane Sales & Lettings's Cricklade office has 300 reviews across three platforms: 236 on Google, 23 on View Agents, 41 on Trustpilot (across the whole business).
McFarlane Sales & Lettings Cricklade is rated 4.7 out of 5 across all 300 reviews, and 4.8 out of 5 on Google from 236 reviews.
10 reviews from sellers, rated 5.0 out of 5 on average. For example, Chris wrote: "We were delighted with the service we received from McFarlane when we sold our flat. From the first moment they took on the business we felt we were in ..."
5 reviews from buyers, rated 5.0 out of 5 on average. For example, Diana wrote: "We purchased a property through macfarlanes,cricklade. From the first meet at viewing right and all the way through the (long!) process the team were just ..."
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
McFarlane Sales & Lettings Cricklade, 102 High Street, Cricklade, SN6 6AA.
