Trusted Agent profile · Crawley
Verified
★★★★★
170 reviews across 2 platforms
3 Parkside, Crawley, RH10 1EH
Part of Northwood, see every office.
Northwood's office in Crawley, at 3 Parkside, is rated 4.2 out of 5 across 170 reviews on two platforms, including 151 Google reviews rated 4.3.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
5/5
GoogleI would just like to say what great professional service Ben and his team at Northwood Crawley provided in the sale of my property. Ben was in regular contact with updates and made the process stress free from start to finish - I would highly recommend. Thank you
5/5
allAgentsI appointed Northwood Crawley
I appointed Northwood Crawley in July this year for the property I let out in Crawley. Thus far, the experience has been great with good response times and a successful tenancy underway in a relatively short time. Many thanks to the entire team led by Ben Pugh at Northwood.
5/5
allAgents"I appointed Northwood Crawley ..."
I appointed Northwood Crawley in July this year for the property I let out in Crawley. Thus far, the experience has been great with good response times and a successful tenancy underway in a relatively short time. Many thanks to the entire team led by Ben Pugh at Northwood.
5/5
GoogleWe met with a few estate agents to ask for advice on selling our property. We went with Northwood because we felt they had better knowledge of the market and we are so glad we did. The process was seamless and quick. We had several offers the first day the property was on the market and they managed to achieve a whopping £40,000 over what another well known local estate agent valued the property at. I would definitely recommend Northwood's fantastic team.
1/5
GoogleWorst renting experiance ever avoid!! Worst customer service, added fees that wasnt informed of throughout letting and when we moved out, damaged roof wasnt fixed mould in celings caused by damp in attic. Garden left in a dangerous condition after daughter fell through decking which was removed by northwood leaving mess, glass, wires, sharp metal and a unusable garden for my dog or children to go in. Water from out pipe going into electric boiler told was safe so called out a electrician for a inpection, was told needed emergancy work, spoke to northwood and told that it will be fine. Plus alot more that i could list. Please avoid!!!
Hi there, I would like to get some more details about your experience with us as we have no details of you on our database. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01293 515588. We look forward to hearing from you.
1/5
GoogleThe only reason there is one star here is simply because you are unable to choose zero stars... Northwood crawley are rude unhelpful and will fleece you at any oppertunity, if they could put a cost on you walking through their door im sure they would since having dealings with other letting agencies I have come to realise just how terrible Northwood are along with much higher charges than others that offer far superior customer service. My opinion avoid if you can or face the consequences.
I have responded to your above review
1/5
GoogleProbably one of the worst experiences I've had with a tenancy. As a head role in property I have vast experience both with property sales/lease and customer service. Something this company does not understand. First example is witnessing the sheer poor lack of service recovery herein the Google reviews - scanning quickly through the responses from the owner/manager shows the constant lack of experience, respect and understanding of operating a agency. As a tenant I experienced a poor service from the outset, the office manager on viewing informed me I could redecorate the property, having had confirmation on email by the manager - I redecorated the top floor. Leaving the property in a far superior finish to what i leased it for. I was required to go through a property inspection by the office junior who displayed little or no experience, claiming I had broke the tenancy! The landlord confirmed in writing how I improved the property. On vacating the property, I had agents letting themselves in to show new tenants without notice, moving items and offering my own furniture to potential future tenants! After cleaning the property professionally providing an invoice - I was charged excessively for a mark on the oven which hadn't been picked up by the cleaners. Given how I left the property, improving the presentation, allowing new photos of how it was dressed, together with showing how it was left cleaned. It's sole destroying to learn you penalise tenants for a stain which was missed unintentionally by a cleaner which could have been wiped easily at check out! This agency just demonstrates how little they think of tenants. Avoid.
David, I remember performing the viewing with yourself and your partner back in 2015 when you rented the property and I thought you were both fantastic! I recommended you very highly to the Landlord as he was concerned about you having 2 dogs. I also remember that you were very good Tenants with gorgeous furniture (not that I saw your furniture but other staff had told me once they had performed property inspections or viewings). I am very sorry that things ended negatively and I only wish I'd known about this at that time as I would have appreciated the opportunity to try and assist. If you would like to discuss this with me please call me on 01293 515588. Gemma Armstrong-Parsons
5/5
allAgentsThe Northwood Team at Crawley
The Northwood Team at Crawley were brilliant. Friendly, helpful and very competent. Nothing was too much and the response time to any questions I had was very quick. The whole process was made so much easier having the team there whenever needed.
5/5
GoogleI am quite happy with the agency...since last year they was very kind and there to help with any problems I had...everywhere are problems but if we are good persons and trying our bests i dont see why should not be solved anything...(owners,tenants or wathever)everybody should respect the rules but respect each other as well...I wish to the Northwood Crawley team the best!!!
5/5
GoogleI can’t express how much I would recommend Northwood Crawley and specifically Katelyn. She really did go above and beyond, to ensure everything went as smoothly as possible. Any worries or queries I had, she was straight there to make it as stress free as it could possibly be. I couldn’t have asked, or imagined a better experience!
5/5
GoogleObaida at Northwood agency was amazing. He help us with everything, and gave us all the information we need it. I had the pleasure to meat his team as well, and i find them very professional, and knowing what they do. Thank you for helping me finding my new home.
5/5
GoogleObaida at Northwood agency was amazing. He help us with everything, and gave us all the information we need it. I had the pleasure to meat his team as well, and i find them very professional, and knowing what they do. Thank you for helping me finding my new home.
5/5
GoogleChloe was helping us look for a property to rent in Crawley. She was extremely helpful, the only estate agent that would contact me on a regular basis to check if we were still look as well as showing us some potential properties.PositiveResponsiveness, Professionalism
5/5
GoogleWe purchased a house through Ben at Northwood, Ben was honest and friendly, he really helped to make the purchase go smoothly
5/5
GoogleObaida,Ben and the team doing amazing job!
5/5
Googlethe best, they helped me very quickly, I thank Mr. Obaida Qazi for his help, he explained everything correctly and helped me whenever I needed it!thank you 5✨
5/5
allAgents"Amy was fantastic, after I..."
Amy was fantastic, after I have send an email with a maintenance issue she answered back 10pm in the night and next day in the morning i had the plumber come over to see the issue, I really appreciate her help she was quite and efficient. Thank you Amy
5/5
GoogleNorthwood were very helpful, informative & happy to talk right from the start. Ben in particular took control of our property and sold it, it was a long process with the other side solicitors taking a long time, so he went above and beyond his job detail to make extra phone calls and reassure us, right up to completion. Very happy and will be using again next year.
Hi Mike Macherakis, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleThank you,Obaida You have been fantastic,such a swift and responsible service. You helped me getting an excellent property in less than 24 hours. I am highly impressed and can't thank you enough. I would highly recommend you and Northwood
1/5
GoogleThis company has poor communication and will disrespect you as a landlord. I tried to get the company to fix the fencing in between tenants and they did not do this. The tenants wanted things to be repaired and they did not relay the tenants concerns to myself as the landlord. They let my house get ‘run down’ and then tried to give me a ‘maintenance’ contract via their contractors to get it back into a good rental state. According to the manager -Amy Godden ( manager) - the tenants were allowed access to my house before the tenancy commenced. She informed me that industrial cleaning machines were those of the tenants. My view - don’t go here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5/5
GoogleI was with Northwood for just over 14 years. I liked the fact that I would be fully protected under their platinum rent scheme, which, when I lived in spain was a great comfort. You hear so many horror stories about some tenants ( As well as Landlords too ) so this was the deciding factor in me choosing to go with Northwood. In all the years that I was with Northwood, I can honestly say that they were great, and you actually struck up a good working relationship with whoever it was that was dealing with you at the time. Whenever anything needed doing to the property I was informed and then I had to take remedial action to fix whatever the problem was. I also liked the fact that they only used contractors that they themselves would use, this too was another thing that put my mind at rest. I never felt that when the repairs, or things that I wanted done to the property, that I'd been shafted. I have always tried to steer people I know who want to rent their property out, towards Northwood, for the reasons I've mentioned above. There really is no downside to renting with Northwood, as far as I can tell anyway. I have since sold my house, which Northwood handled, again without any drama , or incident. The whole process from start to finish went according to plan. So in my honest opinion I can't see for the life of me, why you'd want to rent out with anybody else. Yes you might get offered a bit more money, but stop and think for one moment, what will happen if things go pear shaped, you could very well be on your own, with Northwood, they really have got your back.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can't thank enough the Crawley Northwood team. They were tremendous in providing friendly and professional support and advice, in what was - and still is - a difficult time. I would recommend them without hesitation. Thank you.PositiveResponsiveness, Professionalism
1/5
Googlethese guys a thieves, been with a different letting agent for two years now, no pointless yearly fees like these guys do, my rent hasn't increase once, Northwood increased my rent yearly, when I moved out I left the house spotless probably just as good or better than any cleaning company would have left yet they charge you if you don't use one, AVOID!!!!
Hi there, I have investigated your claim and the Landlord deducted £497 for cleaning. Given that a 'light clean' costs £40 it seems evident to me that the property was not left in a better condition compared to when you moved in. Of course you have the opportunity to dispute any amount claimed via the DPS, if the arbitrators supported the Landlords claim then that is completely out of the hands of Northwood. With regards to your rent increases we again take our instruction from the Landlord and they are entitled to achieve market value. At this current time it is not surprising that your current Landlord has not increased the rent as the market has 'softened' somewhat. I am of course very happy that you are happy and settled in your new property. If you would like to come into the office to discuss these issues then please feel free to do so. Kind regards
5/5
GoogleI am a landlord that recently moved to Northwood after a poor previous experience with another letting agent. I have been extremely happy with the pro-active service, they are very helpful, organised and responsive. I wouldn’t hesitate to recommend them to other landlords.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Crawley office has 170 reviews across two platforms: 151 on Google, 19 on allAgents.
Northwood Crawley is rated 4.2 out of 5 across all 170 reviews, and 4.3 out of 5 on Google from 151 reviews.
Northwood Crawley, 3 Parkside, Crawley, RH10 1EH.
