5/5
GoogleFound our new home with Bens help. Good bunch, always flexible for house visits, very prompt with emails, made the purchase very straightforward.
Trusted Agent profile · Crawley
Verified
Northwood Crawley reviews
★★★★★
181 reviews across 2 platforms
3 Parkside, Crawley, RH10 1EH
Part of Northwood, see every office.
Northwood's office in Crawley, at 3 Parkside, is rated 4.2 out of 5 across 181 reviews on two platforms, including 162 Google reviews rated 4.3.
Reviews
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
Google5/5
GoogleThe best lettings agency, our agent Tom was very professional! Highly recommended.
1/5
allAgentsAfter long term contract with
After long term contract with them when moved out charged us from deposit. Our friend had the same and they always find something. During the tenancy had lot of issue which they were wery slow. Winter time left without heating for a week with a year old baby. Just advice and avoid them.
1/5
allAgents"After long term contract with ..."
After long term contract with them when moved out charged us from deposit. Our friend had the same and they always find something. During the tenancy had lot of issue which they were wery slow. Winter time left without heating for a week with a year old baby. Just advice and avoid them.
5/5
GoogleWe've rented from Northwood since 09/14 and are more than pleased. The team at the Crawley office are always happy to help and have given us a renewed faith in letting agents.
1/5
GoogleWorst letting agent ever..landlords beware!! Peter Green, the franchise director says Northwood can guarantee the landlord a monthly rent but charge you absolutely nothing for doing so, that their guaranteed rent scheme is a completely FREE service (yeah, right!). What a con! The truth is, your property is sublet to tenants and Northwood keeps about 24% of the rent as their profit, making it their highest costing management scheme. According to Northwood, this profit they make isn't a charge/fee/commission, even though the income they earn is made from the property you own. The worst part is, while Northwood are more than happy to take their profit, they can't be bothered to manage your property and will allow the tenants to do all sorts of damage to your property without letting you know about it.
5/5
GoogleNorthwoods managed my property for over 16 years! A really professional team who genuinely care about their tenants. Thank you for everything!
5/5
GoogleWe have been with Northwood for over six years now. Have always received excellent service and I can highly recommend them.
Agent replied · 31 December 2024
Paul Warren, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Northwood Crawley
4/5
GoogleGreat communication throughout the purchase process
5/5
GoogleWe have used Northwood lettings for many years and decided to sell one of our properties. Ben from the sales side of the business has been very professional from the beginning through to the end. The process ran very smoothly and his attention to detail made it very easy for ourselves. We would highly recommend using Northwood.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat, friendly, professional service. Ben was communicative and straightforward throughout. Everyone in the office was extremely pleasant.
4/5
GoogleWe have used Northwood for several years and have found them to be very professional in all they do. In addition they are friendly and approachable. I would especially like to mention the maintenance department whom manage any issue small or large efficiently and with a smile. I am happy to recommend Northwood to any landlord or tenant.PositiveResponsiveness, Professionalism
5/5
GoogleI used Northwood for selling a property that was previously used as a rental property. Ben (the salesman) did a great job of following up with the conveyancers to help the sale along - when the solicitors were not communicating effectively.
5/5
GoogleGreat and speedy communication with polite and diligent people working there. They have made everything very straightforward and smooth
5/5
GoogleFriendly people, hassle free process. What more could you ask for?!
4/5
GoogleService was very good . Staff call Megan& Wendy was very helpful . And other staff was very helpful.
5/5
GoogleAs first time owners of a property for rent we have found Northwood excellent. Ben, in particular, has thoroughly looked after us and has taken us through the steps carefully giving us with the peace of mind we needed. We would recommend Northwood very highly.
5/5
GoogleI used Northwood for my first flat and they made the whole process seamless, a really professional and friendly agency that helped every step of the way and I moved in, on time, to an immaculate new home. When there was a small issue the after care service I received was impeccable and everything was sorted out efficiently. I wouldn’t have any hesitation thoroughly recommending them!
5/5
GoogleGemma was very friendly and helpful in ensuring that our purchase completed. We would highly recommend Northwood.
5/5
GoogleI have used Northwood to help me find a property to rent and my experience has been nothing but positive. They have kept regular contact with me during my search and communicated effectively throughout the referencing process. Any maintenance issues which I report on their online website are dealt with in a quick and efficient way. I would definitely recommend this branch for any tenants.
5/5
GoogleThe best agency I have seen, I'm from other country and they have patience to speak whit me and to make me to understand everything what I sign whit them.
Agent replied · 31 December 2024
Hi Catalin Belteu, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
5/5
GoogleThank you Amy Godden for your assistance :)
4/5
GoogleWe rented through Northwood when we relocated from London. The Landlord decided to sell up and offered us the purchase. After a long slog because of Lenders and the pandemic, we finally completed! The assistance and patience of Northwood were great and when anything needed to be done, it was.PositiveProfessionalism
5/5
GoogleAs a first time investor, I contacted Northwood and I have to say that the service I received was brilliant. I received guidance and recommendations on work that was required to bring the property to a high standard for rental purposes, but without overspending. The Guaranteed Rent service they offer means I can cover my mortgage without any worries - totally recommended!
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