Loveitts Coventry reviews

★★★★★ 5/5

Trustpilot

I cannot rate Loveitts highly enough

I cannot rate Loveitts highly enough. Right from the beginning when Carys came to value our late mums property, Chelsey then helped us followed by Michelle. The service and efficiency was excellent and we were kept up to date all of the time. A very difficult time selling mums house was made easier by the excellent service we had. I would not hesitate to recommend Loveitts

Mrs · 1 August 2022

★★★★★ 1/5

Google

I had terrible experience renting property via this agency .Their agents are not even sure about their agency polices ,differnt people give you differnt information ,which is very contradicted .They miss giving us one key for the main door of apartment from 2 Sets of kegs which they gave to me and my husband .when he went there to request them to get us missing key they said they have to apply for fund to make a new key and we have to leave the other key with them for taht .we wer amazed on their response and my husband went to town center to get a duplicate key right away as leaving the other key was not practical and paid 6 pounds .While we wer evacuating the property I asked them to refund us the amount we paid for the key they refused to do so and said we have to handover all the keys and mock us that we are asking them for 6 pounds ,which originally they needed to apply from company funds .And moreover they charged us 100 pounds for cleaning for minor dirt and stains ,they said they did send 2 professional cleaners to clean the property ,and they spend 3.5 hours in the Property ,technically 7 hours as they wer 2 persons which is hard to believe ..They failed to provide A resoanble evidence of invoice and send us a simple paper written with 100 pounds they charged us .Their manager even was so angry talking with me ,not listening to my concerns and was defending their agents and their way of communication.They are very unprofessional and I recommend not to rent a property via them . Yes they Produced invoice

Merium · 13 June 2019

★★★★★ 5/5

Google

We were informed that our tenant had handed there notice to leave our property in, just because christmas (awful timing).However paul and his team at loveitts were quick to act in getting the house back, On the market and within hours! Next day we were delighted to have been told that new tenants had already been signed up and the contacts signed. All throughout this time we had constant contact with loveitts keeping us informed of the latest developments and advising us on the procedures to follow, could not recommend them enough

Jon · 13 June 2019

★★★★★ 1/5

Google

Yesterday I called the sales office to arrange a viewing for my husband and I. Frankly I was appalled by the service I got! I felt I was immediately interrogated by the woman I spoke to. Essentially given the 3rd degree on matters I considered to be very personal to my husband and I. In regards to the viability of our financial status and the merit of our intentions etc. The majority of my complaint lies in her manner...less so in her line of questioning...although the invasive style of her questions did cross a line for me into what I considered to be rude and intrusive and lacking of respect! Instead of being treated with dignity and respect I felt I was treated as some kind of criminal who was trying to get one over! Unbelievable!!! I will not be using this company in the future! Not even one ounce was taken up in any personal interest for myself and my husband's needs, who we are or what we may be looking for etc. In other words no customer service! I just felt treated like a number! Critiqued solely on the basis of how much money I could slap down on the table today! Like if I had the pounds available this minute then I would get good service and be treated with respect but if I'm simply at the inquiry stage and in the process of getting the funds then they didn't want anything to do with us. We are just a waste of time! I have gotten such better treatment and service from other companies around town...thankfully! May I remind you in the end we are all human beings who deserve to be treated with respect and dignity no matter how we look..how we are dressed...what kind of car we drive or how many quid we can put on the table this instant!

Cristiana · 13 June 2019

★★★★★ 1/5

Google

I have never found such unprofessionalism in a company. I have made them aware of my clients traveling plans to get to the property for the viewing which was arranged prior to the day and Loveitts confirmed the next available appointment was 5:30. Only a few hours before I wanted to call to confirm they will also be attending. (Bear in mind this should be the other way round)....and another member of staff stated an offer was accepted earlier in the morning. My client had travelled 3hrs to Coventry for them to say to her it was state the property was sold last week. I believe a company should be run by good ethics and morals and this company is far from it. I would not recommend this company to any applicant looking to purchase, buy, rent.

Ruth · 13 June 2019

★★★★★ 5/5

Trustpilot

I have just sold my house in 36 hours…

I have just sold my house in 36 hours using Loveitts and got the asking price!! This was due to no coincidence- The 2 young ladies Charis and Chelsey are a driving force of enthusiasm, possessing tenacity and displaying a level of professionalism that is first class. I have never written a review before in my life but after receiving this level of service I felt compelled to. A class act ! Thank you ladies and Thank you Loveitts! Sean Balsall Common

Linda · 13 May 2019

★★★★★ 3/5

Trustpilot

Started off well but fees seem to be more important than customer service

At the beginning Loveitts were extremely helpful and easy to work with. Unfortunately my experience has been completed changed in the last couple of weeks by one email. I received a email which told me that Loveitts had contacted my Solicitors for my new purchase without my authority (as I am not purchasing through them) and that I should consider breaking the chain and move out of my house, without a conservation with myself being had. Unfortunately I got the feeling that the fees that would be paid on completion was slightly more important than customer service. Selling a house is stressful in itself and a more customer friendly approach would have been very much appreciated. On this basis I would not recommend.

Miss · 2 May 2019

★★★★★ 1/5

Google

Despite giving a leaving notice of 3 month period, still haunt you for rent. Disappointing service, disgraceful behaviour. …

Varun · 16 April 2025

★★★★★ 4/5

Trustpilot

Michelle- liaison officer extraordinaire!

Michelle played a pivotal role in getting (what ended up being) a complicated sale of my mother’s property. Liasing with solicitors, buyers and ourselves is both complicated and at times sensitive and she showed us professionalism, empathy and support. Selling a family home following bereavement needs to be handled with care and we found these qualities in MICHELLE.Thank you.

A.Wood · 10 March 2023

★★★★★ 5/5

Trustpilot

I can't recommend Loveitts Auction team…

I can't recommend Loveitts Auction team highly enough. From initial enquiry to completion of the sale, they were incredibly friendly, professional and informative. At the auction itself, we were so impressed with the way they conducted the negotiations, ensuring the best outcome for sellers and buyers alike. Thank you so much for ensuring the smooth and efficient sale of our property.

Serena · 30 November 2022

★★★★★ 1/5

Trustpilot

Very bad experience

Very bad experience. Came from Walsall, had some issues. I was late for viewing 16min. The said they can wait 15, but for that 1min the lady was rude and refused showing the property. I strongly recommend avoid this agency. If they are behaving like this, definitely not good for long term.

Alexandru-Paul · 29 August 2023

★★★★★ 1/5

Google

such a waste of money with this agency, i don t care, but u charged me £50 for a cooker, based on what you said that it wasn t clean, Now I have to take the cleaning agency to court because of that, when I should take you, but what can I do, everything will cost me more than the bloody deposit, so is not wort it to get stress over a situation like this, just because your service is really low, when i rented out 1 year 6 months ago, i had to wait two weeks for you to do cleaning, when i finally got the key, and i went to the property, i found it in a bad condition i don' t know what cleaning have you done in there, after the tenant before me u had to change everything, what did u change after me, a plug which suppose to cost you £30, but you charged me £66, LOL. And the cooker, again it wasn t clean, nothing else, the property was in much better condition, when I left it, then when i first moved in, this is not nice, that other people can to things like this to other people. the worst experience in my life so far. Don' t consider to rent from them, as they are nice with you at the beginning, but at the end of the contract, you can wait like forever to give your deposit back, also they give several stupid reasons why they are doing this, absolutely not a good agency at all. 😤😤👎👎👎👎👎👎👎👎👎👎👎 I am sorry to tell u but I haven t damage the property, and I have left the house way more clean then I got it when I moved in.. still haven t got my deposit back...

#it'sniky · 13 June 2017

★★★★★ 5/5

Trustpilot

Charis and her team were superb in…

Charis and her team were superb in selling my house. They provided the viewings and expert help in negotiations leading to the agreed sale within a matter of weeks of being instructed . They also kept me up to date during the sale process and acting as a more than ample conduit with the buyer and their Solicitors.Would strongly recommend

Steve · 16 January 2020

★★★★★ 1/5

Google

Worst experience I ever had with estate agency. You are only important till you sign the contract, if you need any maintenance sorted, you're at the bottom of their list. They log the calls but only for the sake of it because they don't pass a message on the relevant person. I've just spent a couple of minutes again with the receptionist spelling my name, telling the problem to find out when my contact person is back from his lunch break, then I have to call again. What a waste of my time and their resource.

Hajnal · 13 June 2016

★★★★★ 5/5

Trustpilot

Perseverance

The sale turned out to be really tricky for reasons that were no one's fault, and the marketing dragged on with several ups and downs. But John P never gave up or slacked off on the amount of effort and enthusiasm he put into getting the sale done!

Satnam · 2 November 2023

★★★★★ 1/5

Google

It was not really a good experience with Loveitts :( I paid ~£600 to relet the house I had rented, and they were supposed to do a simple job reading meters for me! I cannot believe that they had read the meter for another flat, and they did not want to accept their mistake. At the end, I had to find the contact information of the new tenant, go to the building again, and read the meter myself. Such a headache!

Ali · 15 October 2023

★★★★★ 2/5

Google

I recently had an experience with Loveitts Letting Agency, and unfortunately, it left much to be desired. I applied to rent a house through them, and the process was far from smooth. One of my major concerns was the extensive delay in their response time (3 weeks). It took them an unnecessarily long time to get back to me regarding my application, which was frustrating and inconvenient. Furthermore, my interaction with the representative from Loveitts during the house viewing left me with a negative impression. The lady who showed us the house displayed a personality that was less than welcoming. Her attitude and manner made the experience uncomfortable and unprofessional. While I can't deny that Loveitts may have some merits, such as property selection, my overall experience was ruined by the slow response and the uninspired customer service I encountered. Therefore, I can only rate them 2 out of 5 stars based on my personal experience.

Alexandru · 13 October 2023

★★★★★ 5/5

Google

Great service and reasonably priced commission. The entire team have done a great job and helped me sell 5 flats and 2 garages at the price i wanted within a few months. The process has been very easy and the auction team have kindly resolved any issues along the way. If your looking for a quick sale at market rate with minimum hassle I would strongly recommend Loveitts auctions.

Craig · 12 June 2021

★★★★★ 5/5

Trustpilot

It was really not a simple straight…

It was really not a simple straight forward purchase and yet Loveitts hung on in there and we felt that they were working just as hard for us, as buyers, as they were for the sellers.Good communication and easy to deal with.Thank you for all your hard work

Geoff · 18 September 2023

★★★★★ 5/5

Google

I was really impressed by the services received from Loveitts and Jade Satchwell was very professional .Everything went smoothly with no delay.I highly recommend.

Danielle · 12 June 2020

★★★★★ 5/5

Trustpilot

Reliable team

We have used Loveitts for many years. Avril has always been prompt and professional. Recently Katie has also been involved with the management of our properties. We have always been happy with the service we receive from the team at Loveitts.

BRIDGET · 10 February 2024

★★★★★ 5/5

Google

Loveitts Coventry has a gem, her name is Jade Satchwell. She was absolutely helpful, polite and friendly. What I liked the most is her understanding nature. The tenancy procedure went smooth like water and I am so happy and satisfied with Jade and Loveitts's first class service. I would also like to mention Anne Keizer who is very prompt in dealing with property issues. Thank you Loveitts, for being great! X

Chetak · 12 June 2020

★★★★★ 5/5

Trustpilot

Highly rated estate agent

Very professional company got the property sold in under 2 weeks at £5000 over the original asking price. When we needed help with additional services they had great contacts to refer us to. Superb company to deal with and have such friendly and helpful staff.

Nic · 31 October 2023

★★★★★ 1/5

Trustpilot

Landlords beware

Landlords beware. They withhold money from your rent for repairs that you haven't consented to. I explicitly told them to not make a certain repair only to find money deducted for that repair from my monthly rent. They lie at every step, to your face. Do not use them.

Anna · 10 July 2023