Trusted Agent profile · Coventry
★★★★★
605 reviews across 2 platforms
29, Warwick Row, Coventry, CV1 1DY
Loveitts's office in Coventry, at 29, is rated 4.2 out of 5 across 605 reviews on two platforms, including 198 Google reviews rated 3.2.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to all involved at Loveitts, Coventry
Thanks to all involved, in pushing my purchase through, especially Chelsea and Michelle. I really appreciated prompt attention and action!
Thank you for the 5 star review. Selling a home can be lengthy but with our team pushing from our end we aim to make the process as quick as possible for you!
1/5
GoogleTerrible staff, phoned to book a viewing, couldn't give me any details on the property listed on their website. Staff sound uninterested. What a joke..
Hi Akula, thank you for taking the time to share your thoughts. If you’d like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We’re here to help.
5/5
GoogleMy experience with sales negotiator Connor McGrath has been 10/10, couldn't ask for a better contact for purchasing. Consistently goes above and beyond, highly recommend
Hi Jamie, Thank you for taking the time to leave such a positive review. We are thrilled to hear that your experience with Connor has been exceptional. We hope we can help you again in the future.
5/5
TrustpilotThank you Anne for the care you showed…
Thank you Anne for the care you showed me and my property whilst it was being rented. You were a great support when I needed it.
Thank you for the great review
5/5
TrustpilotFantastic Team
Having lots of dealings with estate agents I can honestly say Loveitts has impressed me so much with their communication, professionalism and helpfulness. I really felt they were there to help, if I ever rang or emailed I got a quick response. All the team were always friendly, never pushy and really helpful. Fantastic service. Especially to Michelle, Jamie and Chelsey specifically
Thank you for excellent review
5/5
TrustpilotMichelle kept me very well informed…
Michelle kept me very well informed throughout the whole process which can’t always be said about my solicitor that I was paying for!
Communication is key throughout what can be a stressful process so great feedback to get!
5/5
GoogleJust used to agree a let for me. So far so good. Lots of viewings done and deposit is now taken. Thank you to the Lettings team
Hi Chris, Thank you very much for taking the time to leave this positive review. We are delighted to have been able to help you. If you need anything else along the way our Lettings team is always available to assist you.
5/5
TrustpilotStress free process due to efficient staff
I recently sold my property with the assistance of a very professional and efficient team, Michelle, Chris,Jamie, and Chelsey, at the Coventry branch. Right from the start, they have been very knowledgeable, have been approachable, explained all stages of the sale process very clearly, and responded promptly to any questions I raised. This has kept the process as free from stress as possible.
Our sales team in Coventry are very grateful for this review. Thank you.
5/5
TrustpilotStaff were professional and focused
The staff at Loveitts were great. Michelle remained very focused and persistent even when our first sale fell through after six months! The sales team (Paul, Jamie and Chelsey) always informed me quickly of any developments and gave me comprehensive feedback from the potential buyers.Thanks Loveitts for the successful sale of the property.
Fantastic and wonderful to receive a review like this!
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the whole process. Sara Herbert was brilliant ! :)
She is!! Thank you for your review.
5/5
GoogleGreat service from Liam, Jade and the team! They explained everything thoroughly and organised everything - and so close to Christmas! Can't thank them enough for helping us find the perfect home - thanks guys!!
Thank you for review. We hope you enjoy your new home!
5/5
TrustpilotRecently purchased a commercial…
Recently purchased a commercial property, John and Eve was great through the whole process very helpful and fast to respond to any queries,Highly recommend agent one of the best I have used.
1/5
GoogleIt all started well with the advertising and promise of selling within 6 weeks - and definitely checking a buyer’s ability to fund the house purchase. Then when we agreed the sale we were constantly told different reasons for the sale not going through - eg it was the buyer’s birthday., they couldn’t get a mortgage (we were assured they were cash buyers) and once told it was alright for us to wait as house was empty! We were made to feel uncomfortable - and not looked after at all. Loveitts did everything for the buyers and not a lot for us the vendors. The sale finally went through 5 months later at a lower price with Loveitts being paid by us.
Hello Jane I was obviously disappointed to read your review of our handling of this particular sale. Not sure if you were speaking for all the executors involved here or were just speaking for yourself but I’m sure you’ll appreciate from the extensive communications, emails, telephone calls and general correspondence in this case (as relayed to all three executors) this sale did prove to be a very involved and challenging transaction complicated by changing circumstances along the way. You were right in saying that the sale did start well in that our buyers were originally purchasing for cash in anticipation of an imminent completion on a sale of a parcel of land but when this failed to progress you were made fully aware of the buyers needing to sell and to obtain a mortgage which obviously delayed the transaction which was something beyond our control (albeit the executors could obviously have instructed us to remarket the property in these circumstances). However, our own view was that the originally agreed sale was the best way forward for the estate (with our achieving a very full price, originally at the £325,000 level) and it is assumed that you and your co-executors took the same view having regards to your legal obligations in this case. Moreover it is noted that the executors were particularly keen to sell to this particular party as someone you’d met and indeed indicated you liked. In any event, you will appreciate that the property (and we do obviously acknowledge the unfortunate delays along the way) ultimately sold for £18,100 above the base level guide price we were quoting (ie £318,100 which is over 6% above our original base asking price) which we consider to have been a very good result in a market (previously impacted by Brexit) where many vendors were accepting lower prices than the asking price to get their properties sold. Otherwise I have to refute in the strongest possible terms your suggestion that we effectively acted for the buyers rather than the sellers in this transaction and frankly find this to be an incredible suggestion (coming from an executor with the clear legal obligations attached to that position) when we achieved a price in excess of the guide price for the freehold here. Specifically Loveitts have always acted in the best interests of all of our vendor clients and will always continue to do so.
1/5
TrustpilotI wouldn't get any star but it won't…
I wouldn't get any star but it won't let me
We are very sorry to receive a review such as this, we fully understand the need for good customer service and will be investigating the nature of your email internally
5/5
TrustpilotHi Carol
Hi CarolThank you very much for all you have done whilst I was renting my house. Both you and Sara Ellis were excellent!
It is nice that our accounts team have been recognised with your review. Many thanks
5/5
Trustpilotproperty buying
I can't emphasise how happy I am with the service I received from Loveitts. They stayed in touch with me constantly throughout my purchase and correspondedwith both solicitors to resolve issues. When my property was completed and I collected the keys I was given a house warming gift. Friendly and professional staff.
Your words are very kind.
5/5
TrustpilotAbsolutely brilliant service from Loveitts
Absolutely brilliant service from the team at Loveitts, it’s been a long process but Michelle, Chelsey and Jamie have taken all the stress away of selling my property with them. From their useful portal to email and phone contact at every stage. And being a lovely group of people helps. If ever I move again I will be using Lovitts 100%
A brilliant review to receive - thank you!
5/5
TrustpilotI have dealt with Avril and Lauren
I have dealt with Avril and Lauren, their patience and understanding are second to none. Great fun as well :)
Thank you for the excellent review the team in Nuneaton Lettings are over the moon with the review!
5/5
TrustpilotI cannot fault the team at loveitts
I cannot fault the team at loveitts , what turned out to be a difficult buyer they were helpful and patient , Connor, Jamie , Chelsey and Michelle , we managed to get through the process with a sense of humour , to finally reach completion .
Working with a smile can help during testing times. Thank you for the review
5/5
GooglePaul Barnes and his team at Loveitts never seem to fail to go above and beyond their call of duty! They have a great work ethic and I would not hesitate to recommend their services.
Thank you for the review Neil!
5/5
TrustpilotMy experience with loveitts estate…
My experience with loveitts estate agents once again has been perfect, the support and knowledge I had for a very complex deal was incredible, the most impressive part was how responsive the team was I couldn't be more happier with the results. I look forward to future business with the team.
It was a pleasure to do business with you
5/5
GoogleNeeded to find a flat as soon as possible. Connor from their team was a lot more proffessional than other letting agencies where I've tried calling. He set me up with a quick viewing for a place and everything else went smoothly. No agency fees and the team was fast and professional. Congrats to both Connor and Jade for being an example in the industry!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the feedback we really appreciate you taking the time to write this review 😀 …
5/5
TrustpilotMichelle went above and beyond and…thank you
Michelle went above and beyond and provided a great service , would highly recommend Loveitts
Michelle is very proud to receive this review and thanks you for taking the time to post this for us.
1/5
GoogleI have never found such unprofessionalism in a company. I have made them aware of my clients traveling plans to get to the property for the viewing which was arranged prior to the day and Loveitts confirmed the next available appointment was 5:30. Only a few hours before I wanted to call to confirm they will also be attending. (Bear in mind this should be the other way round)....and another member of staff stated an offer was accepted earlier in the morning. My client had travelled 3hrs to Coventry for them to say to her it was state the property was sold last week. I believe a company should be run by good ethics and morals and this company is far from it. I would not recommend this company to any applicant looking to purchase, buy, rent.
Ruth, Unfortunately the property sold in the morning of the day of the viewing (not the week before as stated above) and we received all relevant documents from the buyer who we had agreed the sale to at mid-day (mortgage agreement, id etc.). We were indeed in the process of calling all six viewings that we had booked for later that day to cancel (as instructed by the seller) when the client called in. This was before mid-day and the viewing wasn’t booked until 5:15pm. We do try to give all buyer as much notice as possible when this occurs. We had taken instruction from the seller, our client, therefore- as per the conversation we would have had- we once again apologise for any inconvenience this may have caused.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Loveitts's Coventry office has 605 reviews across two platforms: 198 on Google, 407 on Trustpilot (across the whole business).
Loveitts Coventry is rated 4.2 out of 5 across all 605 reviews, and 3.2 out of 5 on Google from 198 reviews.
Loveitts Coventry, 29, Warwick Row, Coventry, CV1 1DY.
