Trusted Agent profile · Coventry
★★★★★
605 reviews across 2 platforms
29, Warwick Row, Coventry, CV1 1DY
Loveitts's office in Coventry, at 29, is rated 4.2 out of 5 across 605 reviews on two platforms, including 198 Google reviews rated 3.2.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotHave always dealt with Loveitts as…
Have always dealt with Loveitts as found them fair and honest.
Thank you for your continued trust in Loveitts and for your kind feedback. We’re delighted to hear you’ve always found our service fair and honest. Sara will be especially pleased to know her support and communication helped achieve a great result for you. We truly appreciate your loyalty and recommendation.
5/5
TrustpilotHighly recommended
First of all I would like to thank everyone on the loveitts team in Coventry for the professional way they managed the renting of my property. And the subsequent Auction of the property due to unforseen circumstances .The auction which was a smooth ride and delt with a lot of help again from the whole team at Coventry which I would Thoroughly recommend if you need to use this service. Thanks again Dave
Thank you for your kind words - we have worked with you for many years and it is great to receive this glowing review
1/5
GoogleVery patronising and rude manager, no customer service skills, do not rent a property from them unless you want to be charged unnecessarily and insulted. Unfortunately although the situation was explained in the end, the manner of which I was spoken to was unacceptable. When providing a service, you should fully hear out my point of view, and then explain the situation in a polite and professional manner. You DO NOT cut off the person who is speaking, and tell them to use their fingers to count to seven like a child would. This is completely unwarranted, all that was needed was for you to show an understanding of my point of view, and then explain yours politely. If you want to contact me regarding how this can be improved in the future then please feel free to do so and I will be more than happy to provide some much needed advice in your customer service skills.
Loveitts confirms the conversation was not intended to be patronising but simply an attempt to explain a complex situation. The end result was that the issue at hand was explained and understood fully from our point of view. If you would like to discuss this further again with our lettings team we invite you to call us again.
1/5
GoogleBooked a viewing for a property in advance and told them to notify me if anyone else shows interest so I don't waste train ticket money to get there. I was told a day before the viewing that it was cancelled with no warning. When I called them and asked them why this has happened the woman on the phone patronized me and read off her script. Incredibly unprofessional, condescending and poor customer service (they couldn't even spell my name right in the emails). I will never use their service again and will not recommend them to anyone. They have no integrity.NegativeQuality, Professionalism, Value
Hi Summy thank you for your feedback, if you would like to speak to one of our team with regards to this complaint, please do contact us to see how we can resolve the situation. We did contact you the day before as you have mentioned which is the best that we were able to offer at the time. The lettings market is very active and properties are letting quickly. We are sorry that this did not meet with your requirements.
5/5
GoogleSara Herbert and Sally Wilkins sold a house of mine via auction, one which I was struggling to sell in open market with another agent due to the nature of buyers these days, offering high, then trying to haggle a £20k discount before signing. So the frustration for me as a landlord trying to offload an empty property for 2 months prior was high when I asked Loveitts to take over. They dealt with every headache seamlessly considering I am no longer living in the UK and they sold the property in 4 mins in the next online auction they hosted for the top market price I asked for:). Needless to say I will be sending more properties through to them and thank them so much for an incredible service. Highly recommended to every landlord and investor who has little time to manage these headaches themselves!
Thank you so much for your kind review - we are glad that your experience of auctions was so positive and we look forward to working again with you in the future.
5/5
TrustpilotGreat service from Loveitts selling house at auction
We sold a house at auction through. They provided a great service, with Sally, Sara, Chloe and Lisa in particular working hard to advise us on selling via auction or traditional way, explain the auction process, advise on guide price, put us in touch with an EPC provider and marketing the property.Then on the day at auction the auctioneer was very impressive. Throughout the process, Loveitts were available for us if we needed to ask questions, they proactively kept us updated, and we were confident they were doing everything to get the best sale price for us.We also commissioned Emma at Loveitts to provide a RICS valuation, which was done promptly and professionally.
So pleased we were able to help from start to finish! It was a great result and a 'perfect' property to sell via Auction. It was our pleasure.
5/5
TrustpilotAbsolutely fantastic service Michelle…
Absolutely fantastic service Michelle was absolutely brilliant and will recommend this estate agents to anyone .. I will be using them if I ever need to!! Thank you very much 😊
That is great to hear, Michelle as our sales progessor strives to provide a 5 star service and it seems we have here - thank you!
1/5
TrustpilotChanging my original review!
Changing my original review!What a bunch of scammers! Got me in the flat, now one replies to emails, people not caring, rude maintenance team. Everyone washing their hands off of me now they got me into a flat that is falling apart. Gallon of water leaking, no inventory pack, no water valve, meter. I was naked, freezing cold with litres of water pouring out the handle impossible to control the leak. Cupboard falling apart and I moved in 3 days ago! Unable to shower and having to shower at the gym.Requesting my water bill to be covered or/and end of the tenancy or legal actions will be taken.
5/5
TrustpilotAmazing experience from start to finish
The agents at Loveitts that were involved in our house buying process were amazing from start to finish. They went above and beyond during the offer process and communicating with the seller for us. They frequently kept us updated, which makes a huge difference in the difficult process of buying a house, and provided us with the answers to the many many questions we had. They were always easy to contact and quick to respond with helpful responses. They were extremely professional but always kind and pleasant to deal with and made the process of buying our house run so much smoother, quicker and easier for us.
Thank you for the fantastic review. Comments such as this makes us very happy!
5/5
TrustpilotChloe was amazing
Chloe was amazing. Very patient..bery kind very caring and her communication was 1st class.. she should be treasured
She is spoilt rotten in the office so, yes we look after her well!
5/5
GoogleNeeded to find a letting property in a specific location in Coventry as soon as possible. Loveitts helped us to make it happen. Connor from their team was highly professional and he was always reachable on ph for any queries. In simple words, I can say ''Loveitts'' gave us exceptional service and this is one of the best agency in Coventry. No paperwork and everything is digital which really impressed a lot. Great Service from highly professional team. Veera...
Hello Veerabhadra thank you so much for this lovely review we are glad we were able to help you and we look forward to working with you again in the future.
5/5
TrustpilotLoveitts in Coventry took away the pressure
Loveitts in Coventry took away the pressure of buying a house. Once a sale has been agreed, I was passed to the sales progress team who assigned me a contact and a direct number who I was able to contact at any time for updates. For this reason, defiantly recommended a local estate like Lovetts agent instead of using a national brand. Thank-you Michelle, Jamie and Chelsey.
Thank you for this wonderful review. Progressing a sale is a key component that many agents fail to mention but we understand the value of having a dedicated sales progressor
5/5
TrustpilotExcellent service
Excellent service. Very responsive and supportive throughout the home move process. Thanks Michelle Barnett, Jamie and Chelsey.
Thank you for the five star review!
5/5
GoogleI would like to thank to Michelle and the rest of the team for all the support, smooth process and quick replies. I really appreciate your help.
Thank you for your lovely review.
5/5
GoogleMy experience with the commercial team at Loveitts Coventry has been really good. Always super quick to reply to emails/calls which is something I really value. I highly recommend them.
Good morning Alvin and thanks for the lovely review, we do appreciate you taking the time to write this recommendation for us.
5/5
TrustpilotAbsolutely fantastic service provided
Absolutely fantastic service provided. Right from the first viewing to the dedicated support received throughout the purchase process right up until completion. Special mention to Michelle who was brilliant.
Thank you for your fantastic review
5/5
TrustpilotExcellent service
Excellent service, in a pressurised time limit they, Jade and Claire, really went the extra mile to work with me to secure a tenancy. Exceptional communication all the way through, whether that was on the phone, in person, or email, made you always feel like a person not just part of a transaction. Highly recommended.
The lettings team in Coventry are very grateful for your review and demonstrates the efforts that our team go to to get tenants moved in quickly. Thank you.
5/5
TrustpilotExcellent estate agent
Excellent estate agent, Michelle was brilliant staff, very helpfull and always communicating with all parties.Thank you Michelle you helped me through this VERY stressful journey.
Thank you for your kind words. A stressful time hopefully made easier by the sounds of it!
5/5
TrustpilotFast and efficient, couldn't ask for more
Chloe made the whole experience easy and seemless. She was there when ever we needed support and addressed any problems we had. Couldn't ask for any more.
Chloe was delighted to be of assistance and we wish you well with your new investment!
5/5
TrustpilotI got top price for my house sale!
Sara Herbert and Sally Wilkins sold a house of mine via auction, one which I was struggling to sell in open market with another agent due to the nature of buyers these days, offering high, then trying to haggle a £20k discount before signing. So the frustration for me as a landlord trying to offload an empty property for 2 months prior was high when I asked Loveitts to take over. They dealt with every headache seamlessly considering I am no longer living in the UK and they sold the property in 4 mins in the next online auction they hosted for the top market price I asked for:). Needless to say I will be sending more properties through to them and thank them so much for an incredible service. Highly recommended to every landlord and investor who has little time to manage these headaches themselves!
Hither, thank you for your kind words. Selling investment properties in Coventry is always exciting as they can vary so much. We are certainly looking forward to selling some more for you!
5/5
TrustpilotGreat contact during all buying…
Great contact during all buying process. I was informed about everything all the time. Michelle and her team from Coventry was wonderfull and very helpful.
The team in Coventry are very thankful for your review. Communication is key and we strive to provide this at all times!
5/5
TrustpilotWe had a perfect experience selling my…
We had a perfect experience selling my late fathers property. The staff were all really fantastic at their job. Highly efficient, fast working and always kept us updated every step of the way. But more than that… the ladies we were dealing with were just lovely, honest, pragmatic down to earth people who made the whole experience an absolute pleasure. Absolutely would recommend to anyone looking to sell a property in the area.
Thank you Vikki that is wonderful to receive a review such as this
5/5
GoogleMichelle was very helpful at every point throughout the sale process and always kept me well informed of events
Thank you for you lovely review Steven - it was a pleasure working with you.
5/5
TrustpilotVery professional advice
Very professional advice; helped us with the sale of property and suggested various ways of advertising. Everything was handled by Loveitts to our satisfaction.
Marketing your property is a multi pronged approach at Loveitts - thank you for your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Loveitts's Coventry office has 605 reviews across two platforms: 198 on Google, 407 on Trustpilot (across the whole business).
Loveitts Coventry is rated 4.2 out of 5 across all 605 reviews, and 3.2 out of 5 on Google from 198 reviews.
Loveitts Coventry, 29, Warwick Row, Coventry, CV1 1DY.
