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★★★★★
528 reviews across 3 platforms
23 Warwick Row, Coventry CV1 1EY
John Payne Estate Agents's Coventry office at 23 Warwick Row is rated 4.7 out of 5 across 528 reviews on three platforms, including 506 Google reviews rated 4.7. The 2 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleI spoke with Olga to arrange my tenancy, I am a worrier and freaked out throughout the referencing etc and Olga was fantastic, she kept me up to date, reassured me and even told me to stop panicking! Getting the keys was fine, a few …
Thank you for the 5 star review. Great to receive these comments as it shows we are doing things right.
5/5
GoogleThankyou for your professional & friendly service. Your report highlighted serious faults with the house ,.. so saved us £1000s and lots of stress! Highly recommended.
5/5
GoogleI would like to thank all the staff ( Olga was very helpful and professional) for their support whilst looking and moving into my my house. They have worked really hard through the lock down to make sure everything runs smooth. What a great team and thank you 👏👏 …
Thank you for your kind comments. I will make sure the team are made aware of you review.
5/5
GoogleExcellent service with everything taken care of from start to finish. Very friendly and polite staff who got back in touch with me very quickly with all questions asked. Thank you for making the process really easy for me.
Many thanks Stuart for your 5* review and very kind words this has been shared with Justine and the lettings team. … More
5/5
GoogleA great service… professional, thorough, timely and excellent communication including prompt responses to questions. Brilliant.
A lovely review, we are very grateful and hope to work alongside you in the future.
5/5
GoogleAmazing from start to finish. They found a buyer for our house within 2 weeks where other agencies hadn't found one in 3 months. Everything was seamless and the customer service and communication were first class. …
Thank you for the 5 star review
5/5
GoogleThe whole experience with Payne’s was efficient and pleasant. On each visit, we were informed of each step of what would happen next and how long it would take. If we ever had any questions, Jake and Angela were both quick in their response and very helpful. I would definitely recommend Payne’s to others.
Jake, thanks so much for your glowing recommendation!
5/5
GoogleVery professional and great guidance all through the process.And they didn't ask for any holding deposit, you pay your rent and deposit after all the processes checks are complete.hoping to continue letting and refer anyone to them .
Thank you so much for your kind words and positive feedback! 🌟 We're delighted to hear that you found our team professional and our guidance helpful throughout the process. Ensuring transparency and a hassle-free experience, like completing … More
5/5
GoogleJohn Payne were fantastic in helping my partner and me find a rental property. They were responsive, professional, and made the whole process smooth and stress-free. We’re now happily settled in a place we love. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you and your partner had a smooth and stress-free experience finding your new home with us. It’s always our aim to make the rental process as easy and enjoyable as possible. … More
5/5
GoogleFantastic service from Payne's for my first time buy, despite taking longer than expected for reasons beyond their control. I was constantly updated and received prompt responses to any queries. A special thanks to Aaron for his friendly, professional service and continued hard work throughout the purchase. It was much appreciated!
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your first-time buying experience was a positive one, despite the delays. It’s great to know that Aaron provided friendly and professional service while keeping … More
5/5
GoogleI’ve been living in rented apartments for 10 years, never before had an experience this good. Staff are friendly, helpful and honest. Arrive at viewings on time and are contactable during their work hours. Best agency around.
Many thanks Mark for your 5* review and your very kind words, these have been shared with the lettings team. … More
5/5
GoogleThank you Olga Daniel and team for your efforts in marketing and letting my flat. You have managed my flat for more than 15years and have always provided a good service. Noe, finally, in December thank you Olga, Matt and Charlotte for …
That’s for leaving a positive review. We hope to continue managing your property for many years to come providing the same service.
4/5
GoogleWe moved into the property and had a few issues. Luckily Daniel at Paynes has been very helpful and professional during this process and has kept me updated every step of the repairs. The process of renting/references was easy and simple and our viewing and moving in date was also confirmed quickly.
Thanks Natalie, we are happy to hear that we have been able to resolve the maintenance issues reported and it has been to your satisfaction. We feel that when managing a property this shows the quality of our service.
5/5
GoogleVery systematic process of Letting and Referencing followed. Timely updates provided. "One Utility Bill" concept makes moving in hassle free
Thank you for taking the time to leave such a positive review! We’re really pleased to hear that you found our letting and referencing process clear and systematic, and that the regular updates were helpful along the way. It’s great to know the “One Utility Bill” setup made moving in easier for you, making the transition hassle-free is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Warm regards, The John Payne Estate Agents Team
5/5
GoogleThanks alot Amelia for helping us find our new home. very helpful thank you ☺️
Thank you for the five star review and your feedback about Amelia.
5/5
GoogleProfessional organisation, kept us informed during all stages of the process and prompt receipt of report.
Many thanks for taking the time to leave us a review. We would be pleased to assist you again in the future.
5/5
GoogleA Fantastic Renting Experience with John Payne Estate Agents. After moving out of university accommodation, this was my first experience with …
Thank you so much for your kind words and wonderful review! We’re thrilled to hear that your first experience with private renting was so … More
5/5
Google- Very Professional service - Made the process really easy and stress free - Any queries were answered promptly - Would highly recommend
Thank you for your wonderful feedback! We’re so pleased to hear that you found our service professional and the process smooth and stress-free. It’s great to know our team could respond quickly and make things easy for you. We really appreciate your recommendation!, John Payne Estate Agents Team
5/5
GoogleDefinetly recommend - We had a really good experience in letting a wonderful bungallow with Payne. Process was quick and easy in this time of lockdown and restrictions . I would want to say thanks to the team that helped us - few names from …
Thank you for your review. It’s always nice to hear that we are offering a 5 star service. I will make sure that the staff are made aware of your comments.
5/5
GoogleA very comprehensive survey. Excellent communication and report delivered by email very quickly after completion.
Thank you Linda for taking the time to leave us a review. Let us know if we can assist in any other way.
5/5
GoogleBrilliant service from start to finish from Aaron. Very professional and kept us updated every day ensuring that all parties involved were in the loop. Even when other parties let the process down, Aaron went that extra mile to chase all enquiries. We couldn't have asked for a better service.
Thank you Lianne for your lovely review. I will pass on your comments to Aaron. Wishing you all the best in your new home.
5/5
GoogleWe were very satisfied with the professional and efficient service that we received from everybody at John Payne.
Thank you so much for the five-star review! We’re thrilled to hear that you were so satisfied with the professional and efficient service provided by the whole team. Your feedback means a lot to us, and we’re glad we could make your experience a positive one. If you ever need anything in the future, we’re always here to help. Warm regards, The John Payne Estate Agents Team
5/5
GoogleAfter viewing several properties with a number of agents in Coventry, when it came to selling our own property we knew we wanted to go with Paynes. Everything has been made easy and simple, from the photos, viewings, offers and moving. I’d definitely recommend them.
Thank you for your kind words. Always appreciate positive feedback. We hope you and your family settle in to your new home.
5/5
GoogleJust found our first home in the UK with John Payne. The appartement is ready for us in an excellent condition. The staff are very professional and helpful. They definitely made the move painless.
Many thanks Bowen for your 5* review and comments, these have been shared with Tiegan and the lettings team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne Estate Agents's Coventry office has 528 reviews across three platforms: 506 on Google, 20 on Facebook, 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John Payne Estate Agents Lettings & Property Management is rated 4.7 out of 5 across all 528 reviews, and 4.7 out of 5 on Google from 506 reviews, checked 9 October 2026.
John Payne Estate Agents Lettings & Property Management, 23 Warwick Row, Coventry CV1 1EY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
