John Payne Estate Agents Lettings & Property Management reviews

★★★★★ 5/5

Google

Due to an advancement in our careers, we had to make a big decision to move halfway across the country to Coventry from the South Coast. The team at John Payne were super helpful in working around our restricting timeframe and, being such a large distance, our unavailability to be present in person to a lot of the meetings that were required. Amelia was our main contact throughout the whole process and she was brilliant at helping the whole ordeal super seamless and stress-free during what would be a high stress process. Unfortunately she was unavailable when we went to pick up our keys, but John was there to help out and couldn't be more helpful if he tried! We appreciate everything they have done for us, and we're super happy with the results! Thank you!

Michael · 1 June 2026

★★★★★ 5/5

Google

I have nothing but praise for JM Mason Chartered Surveyors. I couldn’t fault them! The process went so smoothly. Claire was super helpful and very responsive to my emails regarding the survey. I am a first time property buyer and she supported me so well throughout the process which I’m very grateful for. I had a very comprehensive report with 48 hours of the survey. Very impressed and I would highly recommend JM Mason Chartered Surveyors.

Camilla · 14 June 2026

★★★★★ 5/5

Google

From day one, Daniel and his team have made the process of letting my property easy and stress free. No question has been to silly for them, and everything has been answered quickly. I feel very confident with the process of letting my house through this agent

Leanne · 1 August 2026

★★★★★ 5/5

Google

I would highly recommend this surveyor. I spoke to him on the phone and he explained everything to me and booked my survey at the next available slot. Everything was sent online and I signed and agreed without having to go in the office. Which was good for me as I live 2 hours away from the property I was buying. The report came 2 days after the survey as promised and was detailed and easy to understand. Claire was lovely and really helpful explaining how the payment system worked. Nothing was too much for them .

Lesley · 5 October 2025

★★★★★ 5/5

Google

I had a great experience with John Payne when moving into a new rental property. The process was super quick, efficient and the team were always on hand to help. Big shoutout to Cara, thank you for all your help.

Aliya · 18 August 2026

★★★★★ 5/5

Google

With only having limited time to get a property surveyed , Claire and Jonathan did a fantastic job for us. Claire’s professionalism was outstanding in arranging everything in a short space of time and keeping us informed with all I needed to know. While Jonathan was thorough in his survey and explained everything perfectly to make sure we fully understood what he’d checked out and to have the report back within 24 hours was just unbelievable service.

Garry · 5 July 2025

★★★★★ 5/5

Google

I asked for the survey to be carried out quickly and the report produced quickly. JWWood did this and charged a sensible price. The report was emailed to me only two working days after the survey. It was extremely useful and easy to read. I had some questions. The surveyor Jonathan Mason was able to phone 3 days later and talk through what I needed to know. The administrator Claire Wilkinson is very helpful.

Rachel · 5 July 2025

★★★★★ 5/5

Google

As a first time solo buyer I could not have asked for a better estate agent. They were incredibly accommodating when I would request very specific, short notice viewings and were extremely helpful with my queries throughout the process. Big thanks to Milli who was with me from day one!

Erin · 17 February 2026

★★★★★ 5/5

Google

We contacted JW Wood for a surveyors report on a house we are buying, this week. Claire picked up the phone and dealt with all our needs in both a friendly and professional manner. From the first call to receiving our report done in less than a week. A huge thank you to all the team. Especially Claire. We would highly recommend JW Wood Chartered Surveyors. Thank you Wendy and Lillian Baker

Wendy · 5 July 2025

★★★★★ 5/5

Google

Justine was incredibly helpful in moving me into my new place in Coventry. The whole process was streamlined and informative with John Payne.

Joe · 11 August 2026

★★★★★ 5/5

Google

Have recently used JM Mason chartered surveyors to do a level 3 survey in my potential new property Found Claire in the office to be extremely helpful and friendly in our dealings on the phone Also met Jonathon who was extremely professional and helpful with his advice and guidance Received his report which is very precise and full of information to help us through the ongoing process and he has also been available to give us advice about the content of his report From start to finish we have been very impressed with this company and would have no hesitation in recommending them going forward

Graeme · 5 May 2026

★★★★★ 5/5

Google

We engaged J M Mason to carry out a Special Defect Survey, as our potential purchasers survey had shown some potentially very worrying results on our home. Our appointment was set up quickly by Claire & the whole process has been very efficient. Following Jonathon's investigation, he took the time to verbally explain his findings & gave us advice on the way forward & the written report followed quickly thereafter. We are very pleased with the service we have received & would not hesitate to use this company again, should the need arise.

Susan · 5 May 2026

★★★★★ 5/5

Google

Fantastic experience looking for and renting a property with John Payne. Amelia was amazing and worked really hard to accommodate my timeline. Really professional, friendly team, would recommend for anyone trying to rent in Coventry.

Zoe · 17 February 2026

★★★★★ 5/5

Google

Lovely experience with John Payne agency! Justine Roe was super kind and always attentive in order to provide us the best service and pace to get us the property ready. In such a dificult time that me and my wife are passing with our …

Pedro · 8 October 2025

★★★★★ 5/5

Google

Claire and the team have been a great help in arranging and doing my survey. Could not have asked for a better experience. They communicated consistently, keeping me in the loop the whole process and I even received the report back the same day as my survey. I could not recommend JW Wood more.

Owain · 5 July 2025

★★★★★ 5/5

Google

Unbelievable agents! cant thank Helen and the team enough. It was a tricky sale and they were there for every step. Above and beyond and would highly recommend. Thank you!!

Ross · 17 February 2026

★★★★★ 5/5

Google

Having recently completed on the purchase of our first home, we had a great experience with John Payne. From our first viewing with Lee to completion, John Payne have been so helpful every step of the way. Helen and Melanie were so friendly …

Beth · 8 October 2025

★★★★★ 5/5

Google

Since I came to England I can boldly say Johnpayne has the best customers service to far. Johnpayne are customers friendly and very polite in their service, I recommend Johnpayne for those looking forward to get a new apartment either for …

Isaac · 8 October 2025

★★★★★ 5/5

Google

Thnaks to John Payne Estate Agents I’ve found my first house in the UK easily. Special thanks to Amelia Baker because she was very patient and helpful during the process.

Nuray · 14 September 2026

★★★★★ 1/5

Google

Greedy!! Cheap!! Unprofessional!! Unethical!! The Agency is very cheap and greedy. They don't give the property in clean and maintained way and expect tenant to manage and keep it maintained. An example is attached. This is how they have handed over the garden at the time I moved-in to property. I have raised concerned before tenancy process, over the phone, Justine has agreed that the owner will do the needful before I move in. At the time of key handover, I again raised the concern. She said, she will speak with the owner and do the needful. And after a month, when I am following up about the status, the property manager Duncan is straight away rejecting it and saying it in not in there record and since I agreed with the tenancy, it is my responsibility to clean it and maintain it. The previous tenant is also working with me. They have charged £600 for carpet cleaning and mowing the garden. When I have moved in, all the kitchen cabinets, oven, bathroom floors were full of stains and marks. And garden state is quite visible in the photo attached. Then why the seven hells they have charged such a big amount from the previous tenant if they did nothing. I don't recommend this agency and ask to avoid unless you have not any other option. They can only give you pain and stress and nothing else. It was my big mistake to choose this property and agency. Greedy!! Cheap!! Unprofessional!! Unethical!!

Sandeep · 26 April 2024

★★★★★ 5/5

Google

Amelia has been a great support through my property re rental process. Would highly recommend the team at John Payne.

Graham · 3 April 2026

★★★★★ 5/5

Google

We had a really positive experience with JM Mason Chartered Surveyors. The team were professional, friendly, and incredibly efficient from start to finish. Our report was completed and sent back much quicker than expected, and everything was explained clearly and in detail. It’s clear they take pride in their work and genuinely care about providing a great service. I’d highly recommend JM Mason to anyone looking for a reliable and responsive surveyor, they made the whole process smooth and stress-free!

Shelby · 5 December 2025

★★★★★ 5/5

Google

John Payne agent are very good and responsive. I was able to get a new place through them. They professionally handled all my queries and their customer service is top Notch. Justine Roe was very helpful and i will recommend them and use them over and over again. Dr. Emmanuel

Emmanuel · 11 May 2025

★★★★★ 5/5

Google

I’ve just recently registered (free)with this letting agency and so far my experience has been really positive. They regularly send me property options that match my budget, which really helps me in my search for a home. I truly appreciate their service I also called them and felt comfortable speaking with them they were patient, friendly, and happy to help.

Naima · 1 May 2026